STR-DH790 | Help Guide | No Sound Or Only A Very Low Level Of ...

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No sound or only a very low level of sound is heard from specific speakers.

• Check that the speaker settings are appropriate by using following settings:
  • Perform Auto Calibration in [Easy Setup] from the home menu.
  • Press AMP MENU, then select “<SPKR>” - “PATTERN” on the display panel.
  Then check that sound is output from each speaker correctly by pressing AMP MENU and selecting “<LEVEL>” - “T. TONE” on the display panel.
• Some discs do not have Dolby Digital Surround EX information. In this case, sound may not be output from certain speakers.
• Make sure you have turned on your subwoofer.
• Check the volume level of the subwoofer.
• Depending on the selected sound field, sound may not be available from the subwoofer.
• When you play content in the DTS format, sound may not be output from the height speakers in the following cases:
  • [A.F.D.] (Auto Format Decoding) is selected as the sound field setting.
  • [Speaker Pattern] is set to [5.1.2ch], and [Front Dolby Speakers], [Top Middle Speakers], or [Surround Dolby Speakers] is selected for [Front High/Top/Dolby Speakers] in [Easy Setup].

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• Introduction
  • How to use this Help Guide
  • Using the home menu
• Playback
  • Overview
  • Playing AV devices
    • Playing back video and sound from connected AV devices
  • Listening to the radio
    • Listening to FM radio
    • Tuning to a station directly
    • Presetting FM radio stations
    • Setting the FM station receiving mode [FM Mode]
    • Naming preset stations [Name In]
    • Receiving RDS broadcasts (for European and Asia-Pacific models only)
  • Selecting sound effects
    • Selecting a sound field
    • Selectable sound fields and their effects
    • Relations between sound fields and speaker outputs
    • Enjoying clear sound at a low volume level [Night Mode]
    • Selecting the Auto Calibration type [Calibration Type]
    • Adjusting the equalizer [Equalizer]
    • Enjoying high-fidelity sound [Pure Direct]
    • Resetting sound fields to the default settings
• Playing back sound from a BLUETOOTH device
  • What you can do with BLUETOOTH features
  • Turning the BLUETOOTH function on/off “BT POWER”
  • Listening to sound from a BLUETOOTH device (Pairing operation)
  • Compatible BLUETOOTH version and profiles
• Customizing the speaker settings to your preferences
  • Adjusting the speaker size [Size]
  • Setting the crossover frequency of the speakers [Crossover Freq]
  • Adjusting the speaker level [Level]
  • Adjusting the speaker distance [Distance]
• Using other functions
  • Interlocking with BRAVIA TV and other devices (“BRAVIA” Sync)
    • What is “BRAVIA” Sync?
    • Preparing to use the “BRAVIA” Sync function
    • Turning off the receiver and connected devices simultaneously with the TV (System Power Off function) “STBY.LINK”
    • Enjoying TV sound from the speakers connected to the receiver (System Audio Control function)
    • Enjoying an input source from a connected device immediately (One-Touch Play function)
    • Selecting the optimum sound field automatically (Sound Mode/Scene Select function) “S.F. SYNC”
    • About Home Theatre Control function
    • Operating the receiver menu using the TV remote control (Remote Easy Control function)
    • About Language Follow function
  • Using the sleep timer
  • Switching the brightness of the display panel
  • Saving power during standby mode
  • Viewing information on the display panel
  • Reverting to the factory default settings
• Adjusting settings using the menu on the display panel
  • Operating the receiver with the menu on the display panel
  • List of settings that can be adjusted using the menu on the display panel
  • Auto Calibration “<A.CAL>”
    • Calibrating the phase characteristics of the speakers “A.P.M.” (Automatic Phase Matching)
  • Level settings “<LEVEL>”
    • Outputting a test tone from each speaker “T. TONE”
    • Adjusting the output level according to the connected TV “TV.OFFSET” (TV volume offset function)
  • Speaker settings “<SPKR>”
    • Setting the height from the floor to the ceiling “CEILING.H.”
    • Selecting the unit of measurement “DIST.UNIT”
  • Input settings “<INPUT>”
    • Switching between digital and analog audio “IN MODE”
    • Changing the name for each input “NAME IN”
    • Using other audio input jacks “A. ASSIGN”
  • Audio settings “<AUDIO>”
    • Synchronizing audio with video output “A/V SYNC”
    • Selecting the language of digital broadcasts “DUAL”
    • Compressing the dynamic range “D. RANGE”
    • Switching the mode of the DTS decoder “NEURAL-X”
    • Using the DTS:X Dialog Control function “DIALOG”
  • HDMI settings “<HDMI>”
    • Controlling HDMI devices “CTRL.HDMI”
    • Turning off the receiver and connected devices simultaneously with the TV (System Power Off function) “STBY.LINK”
    • What is eARC (Enhanced Audio Return Channel)?
    • Preparing to use the eARC function
    • Enjoying sound from a TV compatible with the eARC or ARC function
    • Enjoying content of a connected device without turning on the receiver “STBY.THRU”
    • Setting the HDMI audio signal output of connected devices “AUDIO.OUT”
    • Selecting the optimum sound field automatically (Sound Mode/Scene Select function) “S.F. SYNC”
    • Setting the level of the subwoofer “SW LVL”
  • BLUETOOTH settings “<BT>”
    • Setting the BLUETOOTH standby mode “BT STBY”
    • Setting BLUETOOTH audio codecs “BT AAC”
    • Turning the BLUETOOTH function on/off “BT POWER”
  • System settings “<SYSTEM>”
    • Setting standby mode “AUTO.STBY”
    • Updating the software “UPDATE”
    • Checking the software version “VER. X.XXX”
• Troubleshooting
  • Error messages
    • PROTECT
    • USB FAIL
  • General
    • The receiver is turned off automatically.
    • Cannot find an available input when connecting several digital devices.
    • The receiver does not turn on even when the TV is turned on.
    • The receiver turns off when the TV is turned off.
    • The receiver does not turn off even when the TV is turned off.
  • Sound from connected TV
    • No TV sound is output from the receiver.
    • The sound is output from both the receiver and the TV.
    • No image and/or sound is output from the TV when the receiver is in the standby mode.
    • There is a time gap between the visual display on the TV and the audio output from the speaker connected to the receiver.
    • The sound is interrupted while watching a TV program or content on a Blu-ray Disc, etc.
    • The sound field switches automatically.
  • Sound from devices other than TV
    • No sound or only a very low level of sound is heard, no matter which device is selected.
    • No sound or only a very low level of sound is heard from specific speakers.
    • There is no sound from a specific device.
    • The left and right sound is unbalanced or reversed.
    • How can I enjoy Dolby Atmos playback?
    • How can I check if Dolby Atmos content is being played?
    • Dolby Digital or DTS multi-channel sound is not reproduced.
    • The surround effect cannot be obtained.
    • A test tone is not output from the speakers.
    • A test tone is output from a different speaker than the speaker displayed on the display panel.
    • No image and/or sound is output from the TV when the receiver is in the standby mode.
  • Image
    • No image appears on the TV screen.
    • No 4K content appears on the TV screen.
    • No image and/or sound is output from the TV when the receiver is in the standby mode.
    • The home menu does not appear on the TV screen.
    • Display does not appear on the display panel.
    • When the language for the on-screen display of the TV is changed, the on-screen display language of the receiver is changed simultaneously.
  • Tuner
    • The FM stereo reception is poor.
    • You cannot tune to radio stations.
    • RDS does not work (for European and Asia-Pacific models only).
  • BLUETOOTH device
    • Pairing cannot be done.
    • Cannot make a BLUETOOTH connection.
    • The sound skips or fluctuates, or the connection is lost.
    • The sound of your BLUETOOTH device cannot be heard on the receiver.
    • Severe humming or noise.
  • “BRAVIA” Sync (Control for HDMI)
    • The Control for HDMI function does not work properly.
  • Remote control
    • The remote control does not function.
  • If the problem is not solved
    • Reverting to the factory default settings
    • Resetting sound fields to the default settings
    • Customer support websites
• Other Information
  • Trademarks