Support | NTT DOCOMO

• Home
• Support

Support

• Support Information by Purposes
• Product Support Information
• Inquiries by Phone

Support Information by Purposes

In Times of Trouble

• About PINs and Passwords
• Acceptance of Repairs at docomo Shop
• Suspending/Resuming Service Due to Loss or Theft
• About Malicious Phone Calls

See more about "In Times of Trouble"

Guide to Procedures

• Changing Subscription Information
• New Subscription
• Procedures for Switching from Another Carrier to DOCOMO with Mobile Number Portability (MNP)
• Changing Your Mobile Phone Model at docomo Shop or Retailer
• Unlocking a SIM Lock and Using Another Carrier's Mobile Phone or Other Device

See more about "Guide to Procedures"

When Wish to Know About Charges

• Confirming/Managing Your Usage
• Billing and Payment of Charges
• Payment Methods
• Reading Your Bill and Itemized Billing Statement and Other Notices
• Provision of Qualified Invoice(Invoice)

Operation and Settings

• About eSIM
• eSIM Activation

docomo Shop/d garden

• docomo Shop/d garden
• Foreign Language Support

Product Support Information

• iPhone
• iPad
• Apple Watch

For Android Smartphone, Android Tablet, etc.

View the product update information, operation guides, and user's manuals for the product you are using.

• User's Manual Download
• Software Update Information List (in Japanese only)
• Product Support Information (in Japanese only)
• Service Catalog and Basic Setting Guide (Android Smartphones and Tablets) (in Japanese only)

Inquiries by Phone

Open all year round

From DOCOMO mobile Phones

15770

Available languages: English, Portuguese, Chinese, and Spanish.9 a.m. to 8 p.m.

• Only from a DOCOMO mobile phone or Android Smartphone.

From landline phones etc.

0120-005-250Available languages: English, Portuguese, Chinese, and Spanish.9 a.m. to 8 p.m.

• May not be accessible from some IP phones.

• Apple, the Apple Logo, AirPlay, AirPods, Apple Music, Apple Pay, Apple Pencil, Apple TV, Apple Watch, Ceramic Shield, Dynamic Island, Face ID, FaceTime, iBooks, iPad, iPhone, iTunes, Lightning, Magic Keyboard, MagSafe, ProMotion, Siri, Touch ID, TrueDepth, True Tone are trademarks of Apple Inc., registered in the U.S. and other countries. The iPhone trademark is used under license from AiPhone Co., Ltd. App Store, Apple Arcade, AppleCare+, Apple TV+, iCloud are service marks of Apple Inc., registered in the U.S. and other countries. TM and © 2026 Apple Inc. All rights reserved.

JP

• Products
• Services
• Charges
• Support
  • Support
  • Contact Us
• Area
• About Us
  • About DOCOMO
  • NTT DOCOMO GROUP

• For Business
  • NTT DOCOMO BUSINESS
  • NTT DOCOMO SOLUTIONS
  • NTT DOCOMO GLOBAL