The Network Installation Hangs On The 'Checking Network Envi ...

• Sign up
• ·
• Sign in

• Community Home
• Welcome
  • First Time Here? Learn How to Post and More
  • Community Blog
  • Poly Blog
• Product Discussions
  • Notebooks
    • Notebook Video, Display and Touch
    • Business Notebooks
    • Notebook Hardware and Upgrade Questions
    • Notebook Wireless and Networking
    • Notebook Operating System and Recovery
    • Notebook Audio
    • Notebook Boot and Lockup
    • Notebook Software and How To Questions
    • Notebooks Knowledge Base
    • AI PCs
  • Printers
    • LaserJet Printing
    • Mobile Printing & Cloud Printing
    • Scanning, Faxing & Copying
    • Printer Setup, Software & Drivers
    • Printing Errors or Lights & Stuck Print Jobs
    • DesignJet, Large Format Printers & Digital Press
    • Sprocket
    • Samsung
    • Printers Knowledge Base
    • Printer Wireless, Networking & Internet
    • Printer Ink Cartridges & Print Quality
    • Printer Paper Jams & Feed Issues
  • Desktops
    • Desktop Software and How To Questions
    • Desktop Hardware and Upgrade Questions
    • Desktop Audio
    • Desktop Operating Systems and Recovery
    • Desktop Video, Display and Touch
    • Desktop Boot and Lockup
    • Sprout by HP
    • Business PCs, Workstations and Point of Sale Systems
    • Desktop Wireless and Networking
    • Desktop Knowledge Base
  • Gaming
    • Gaming Notebooks
    • Gaming Desktops
    • Gaming Accessories
    • Gaming Knowledge Base
  • Apps, Services & Software
    • HP ZCentral Remote Boost and Connect
    • HP Instant Ink
    • Poly Services
    • Poly Software
  • Poly Headsets
    • Accessories
    • Aviation & Specials
    • Bluetooth Headsets & Earbuds
    • Contact Center Headsets
    • DECT Wireless Headsets
    • USB Headsets
    • Poly Headsets Knowledge Base
  • Poly Phones
    • Accessories
    • UC Platforms
    • Desk and IP Conference Phones
    • ATA / VoIP Adapters
    • USB / Bluetooth Speakerphones
    • PSTN
    • Wireless Phone Solutions
    • Poly Phones Knowledge Base
  • Poly Video Conferencing
    • Accessories & Cameras
    • Meeting Room Solutions
    • Webcams
    • Collaboration & Conferencing Platforms
    • Poly Video Conferencing Knowledge Base
  • Poly International
    • Chinese 中文
• Support Resources
  • Product Support
    • Printer support
    • Computer support
    • All
  • Software & Drivers
  • Diagnostics
    • Printer Diagnostic Tools
    • Computer Diagnostic Tools
    • Windows Support
    • Print And Scan Doctor
    • HP PC Hardware Diagnostics
  • Contact Us
• HP Expert Center
  • Meet the Experts
  • Meet HP Team
  • Expert Portal

• Sign up / Sign in

• × Information Need Windows 11 help? Check documents on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center.
• 

• × Information Need Windows 11 help? Check documents on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center.
• 

• HP Community
• Printers
• Printer Setup, Software & Drivers
• The Network Installation Hangs on the 'Checking Network Envi...

The Network Installation Hangs on the 'Checking Network Environment' Screen

Solved

Options

• Mark Topic as New
• Mark Topic as Read
• Float this Topic for Current User
• Bookmark
• Subscribe
• Mute
• Printer Friendly Page

Entire CommunityThis CategoryThis BoardKnowledge baseUsers cancel turn on suggested results Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for  Search instead for  Did you mean:  Start a conversation Guidelines Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!

Create an account on the HP Community to personalize your profile and ask a question

Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Sign in / Create an account Learn more Sign in / Create an account / Learn more Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER. Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. jrosto 3 0 1 3,439 Apprentice Level 2

‎11-23-2020 04:35 PM

HP Recommended

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

Product: HP Envy 6055 Operating System: Microsoft Windows 10 (64-bit)

My new HP Envy 6055 gets hung up on "Sending Network Information..." during setup. I have been attempting to set up this new printer for several days now.

I have done everything in this troubleshooting guide 3 times. https://support.hp.com/us-en/document/c03806987

The printer does show up as connected on my WiFi network.

What is the next thing I should try?

Solved! Go to Solution.

Tags (2)

• Tags:
• HP ENVY 6055
• Microsoft Windows 10 (64-bit)

View All (2) Category:

• Inkjet printer

3 people had the same question I have the same question 1 ACCEPTED SOLUTION Accepted Solutions jrosto Author 3 0 1 3,334 Apprentice Level 2

‎12-02-2020 04:41 PM

HP Recommended

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

I ended up replacing the Spectrum WiFi Modem and the printer set right up with no further issues.

View solution in original post

Tags (2)

• Tags:
• HP ENVY 6055
• Microsoft Windows 10 (64-bit)

View All (2) Was this reply helpful? Yes No 3 REPLIES 3 jrosto Author 3 0 1 3,360 Apprentice Level 2

‎11-24-2020 02:20 PM

HP Recommended

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

Bumping this back to the top. Hopefully I can get this resolved without returning the printer.

Was this reply helpful? Yes No jrosto Author 3 0 1 3,335 Apprentice Level 2

‎12-02-2020 04:41 PM

HP Recommended

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

I ended up replacing the Spectrum WiFi Modem and the printer set right up with no further issues.

Tags (2)

• Tags:
• HP ENVY 6055
• Microsoft Windows 10 (64-bit)

View All (2) Was this reply helpful? Yes No RileyBob 6 0 0 3,328 Apprentice Level 1

‎12-02-2020 04:45 PM

HP Recommended

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

I don't know why that would be an issue since my other computer is connected to same printer through same router but, I will check it out.

Thanks

Was this reply helpful? Yes No Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". † The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

• English Open Menu
  • English
  • 中文

Didn't find what you were looking for? Ask the community † The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.