Troubleshooting Guide imageRUNNER ADVANCE C7580 Series
Troubleshooting Guide imageRUNNER ADVANCE C7580 Series
2-8) Referring to Service Manual, perform "Adjusting the folding position of the saddle stitcher unit" and "Adjusting the stitching position of the saddle stitcher unit". 2-9) Attach the parts by reversing the procedure from the step 2-5).
Troubleshooting Guide imageRUNNER ADVANCE C7580 Series 03152018Troubleshooting Guide imageRUNNER ADVANCE C7580 Series March, 2018 Canon U.S.A., Inc. New Arrival Information [Regarding Troubleshooting Guide] Please be advised of the release of Troubleshooting Guide for imageRUNNER ADVANCE C7580 Series. Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc. Every month, the Troubleshooting Guide is updated with the latest troubleshooting information. [Additional case(s)] · Measures when DADF does not open · Countermeasure against 0118 Jam, or defectively folded paper (wrinkle) · 1002 Jam code due to broken spring of the escape inlet flapper · Measure against noise upon paper delivery (clatter noise) (Finisher) Contents Faulty Feeding......................................................................................................2 Inconsistent folding position when using booklet mode with a small number of sheets due to deflected paper inside the processing tray (Booklet Finisher-V1/V2/Y1/AA1).................................2 Malfunction........................................................................................................... 8 The occurrence of wrinkles after the replacement of entrance guide due to noninterchangeability between new and old parts.................................................................................8 Response to poor reaction/no reaction of the Ultrasonic Motion Sensor............................................ 9 Response to no reaction/poor reaction of the Ultrasonic Motion Sensor.......................................... 11 Measures when DADF does not open.............................................................................................. 14 Noise/Odor.......................................................................................................... 17 Measure against noise upon paper delivery (clatter noise) (Finisher)...............................................17 Jam (Main Unit).................................................................................................. 20 Measures when the display of jam 011B/0118/010F/021B/0218/020F/0A1B/0A18/0A0F cannot be canceled (POD Deck Lite-B1/C1/Paper Deck Unit-E1/F1)........................................... 20 Countermeasure against 0118 Jam, or defectively folded paper (wrinkle)....................................... 23 Jam (DF/ADF)..................................................................................................... 25 0045/0094 jam code due to the fall off of the prism holder............................................................... 25 Jam (Delivery options).......................................................................................................................27 Jam (Delivery options).......................................................................................28 1002 Jam code due to broken spring of the escape inlet flapper......................................................28 Error Code.......................................................................................................... 31 E202-0001 and abnormal noise from the reader assembly during the operation due to the detached flat cable unit..................................................................................................................31 E892-0001 due to the door plate unhooked from the lock plate on the main body side................... 33 Measure against E674-0100............................................................................................................. 35 E025-0x02 due to pinched wire of color hopper unit cable............................................................... 36 E029-1000 occurrence after DC-CON clear......................................................................................37 Specifications-Related.......................................................................................38 Notice of firmware update required when installing printer model (without reader).......................... 38 The breakage of copy tray hooks due to an overloading of output paper (Copy Tray- P1/R1/R2/Output Tray-A1 )........................................................................................................... 39 Points to note when installing Torque Limiter in pick-up assembly (inside of separation roller) (For Main body and POD Deck Lite-C1 / Paper Deck Unit-E1)..................................................... 41 i Faulty Feeding Inconsistent folding position when using booklet mode with a small number of sheets due to deflected paper inside the processing tray (Booklet Finisher-V1/V2/Y1/AA1) For CE [Symptom] When using the booklet mode with a small number of sheets in the machine earlier than the following countermeasure cut-in serial numbers in factory, the folding position ([a] and [b]) of the output products [1] may be displaced and inconsistent as shown in the Figure below. The arrow indicates the feeding direction. [Cause] When the paper fed from the feeding unit is stacked on the saddle processing tray, the paper is deflected inside the processing tray, resulting in the above-mentioned symptom. [Remedy] If the above-mentioned-symptom occurs, prepare the new-type roller guide [1] (FL1-5052-000), the new E ring (XD2-1100-325) and the saddle stopper assembly [2] (FM1-R635-000) which was newly set up as a service part to replace by following the procedure below. This procedure starts with the step after the booklet finisher is separated from the copier. 1) Step to replace the roller guide 1-1) Referring to "Pulling Out the Saddle Unit (Service Position)" of Service Manual, pull out the saddle unit. 1-2) Remove 1 screw [1] on the rear side of the saddle unit. 2 1-3) Remove the 2 screws [1] on the front side of the saddle unit, and remove the 2 support plates [2]. 1-4) Remove the roller guide unit [1] in the arrow direction. 1-5) Remove the 1 E ring [1], and remove the 1 shaft [2]. [Attention] The E ring should be replaced with a new one instead of reusing it. 1-6) Remove the compression spring [2] attached to the roller guide [1]. 3 1-7) Replace the roller guide with the new-type roller guide (FL1-5052-000). 1-8) Checking the rear saddle alignment plate 1-8-1) Move the rear saddle alignment plate [1] by hands to the 2 markings (top & bottom) [2] seen on the saddle bracket. Then, check if it is properly moved to the markings. (Marking at the top and bottom. The bottom marking is located in the center.) [A] shows the rear saddle alignment plate in the correct position located at the markings at the top and bottom. (The bottom marking is located in the center.) [B] shows the skewed rear saddle alignment plate. 1-8-2) If the rear saddle alignment plate is skewed, proceed to next step. If it is in the correct position, proceed to 1-9). 1-8-3) Remove the 2 stepped screws [2] on the delivery guide unit [1]. 4 1-8-4) Loosen the fixing screw [1] of the rear saddle alignment plate and fix it according the markings on the bracket. [Note] When fixing the rear saddle alignment plate, hold the rear saddle alignment plate to avoid having it attached in a skewed position. [Note] When attaching the part, match the bottom marking to the marking in the center [1]. 1-8-5) Attach the delivery guide unit [1] with the 2 stepped screws [2]. 1-9) Attach the parts by reversing the procedure from the step 1-6) 2) Step to replace the saddle stopper assembly 2-1) Referring to "Removing the Saddle Unit" of Service Manual, remove the saddle unit. 2-2) Remove the 2 screws [1], and remove the saddle lower guide [2]. 5 2-3) Remove the 4 screws [1], and remove the saddle unit auxiliary caster [2]. 2-4) Remove the 6 screws [1], and remove the cover [2] on the lower side of the saddle unit. 2-5) Remove the 4 connectors [1], 3 wire saddles [2], 3 wire clamps [3] and 1 edge saddle [4]. 2-6) Remove the 5 screws [1], remove the saddle stopper assembly [2] in the arrow direction, and replace the saddle stopper assembly with the saddle stopper assembly (FM1-R635-000) which was newly set up as a service part. [Attention] When pulling out the assembly, don't catch the harness. 6 2-7) Referring to "Adjusting the Saddle Paper End Stopper Installation Angle" of Service Manual, adjust the saddle paper end stopper installation angle. 2-8) Referring to Service Manual, perform "Adjusting the folding position of the saddle stitcher unit" and "Adjusting the stitching position of the saddle stitcher unit". 2-9) Attach the parts by reversing the procedure from the step 2-5). [Service parts] No. 1 Old New 2 Old New 3 Old New Part Number FE3-7245-000 FL1-5052-000 FM1-R635-000 XD2-1100-325 Description GUIDE,ROLLER GUIDE,ROLLER Saddle Stopper Assembly RING, E Q'ty 1 -> 0 0 -> 1 0 -> 1 1 -> 1 Fig.No. L50 [Countermeasure cut-in serial numbers in factory] Booklet Finisher-V1 Booklet Finisher-V2 Booklet Finisher-Y1 Booklet Finisher-AA1 EX Model Serial number No implemented due to production discontinuance WXB04698 WEY14510 WWD01265 7 Malfunction The occurrence of wrinkles after the replacement of entrance guide due to non-interchangeability between new and old parts For CE [Symptom] The media may wrinkle after the replacement of entrance guide. [Cause] Because of non-interchangeability between new and old parts, the resistances of upper/lower entrance guides are not same when feeding media, if the entrance guide is replaced as a single part. The feeding media in the state results in the forgoing symptom. [Service work] Replace the entrance guide assembly as a unit when the entrance guide needs to be replaced. [Replacement Part] : ENTRANCE GUIDE ASSEMBLY (FM1-K788-000) 8 Response to poor reaction/no reaction of the Ultrasonic Motion Sensor For CE [Symptom] Ultrasonic Motion Sensor may react poorly, or does not react. [Cause] Due to installation failure, aforementioned symptom may occur . [Remedy] 1) Confirm that the motion sensor PCB assembly is installed correctly. - Make sure the black sponge [a] is not overhanging inside the enclosure part [b]. - Make sure the screw[c] is firmly screwed in. - The motion sensor PCB assembly is fixed at the locking position [d]. - The connector [e] is connected properly. 2) If the motion sensor PCB assembly is not installed correctly, re-install it correctly. Target S/N of the Ultrasonic Motion Sensor NOTE: All iR-ADV 4500 Series/iR-ADV C355 Series/iR-ADV C3500 Series are target machines. iR-ADV C5500 Series iR-ADV C5560I 120V iR-ADV C5560I TW 120V iR-ADV C5560I 120V G iR-ADV C5550I 120V iR-ADV C5550I TW 120V iR-ADV C5550I 120V G iR-ADV C5540I 120V iR-ADV C5540I TW 120V iR-ADV C5540I 120V G iR-ADV C5535I 120V iR-ADV C5535I TW 120V iR-ADV C5535I 120V G iR-ADV C5560 CN 220V iR-ADV C5560I EUR 230V iR-ADV C5560I 230V iR-ADV C5560I LTN 230V iR-ADV C5550 CN 220V iR-ADV C5550I EUR 230V Model XLA XGW XLF XLG XGY XLH XLJ XHA XLK XLN XJA XLP XGA XMD XKS XLQ XGN XME Target Serial Number 9 iR-ADV C5550I 230V iR-ADV C5550I 230V IND iR-ADV C5550I LTN 230V iR-ADV C5540 CN 220V iR-ADV C5540I EUR 230V iR-ADV C5540I 230V iR-ADV C5540I LTN 230V iR-ADV C5535 EUR 230V iR-ADV C5535 CN 220V iR-ADV C5535I EUR 230V iR-ADV C5535I 230V iR-ADV C5535I 230V IND iR-ADV C5535I LTN 230V Model iR-ADV C7500 Series iR-ADV C7580I TW 120V iR-ADV C7570I 120V iR-ADV C7570I TW 120V iR-ADV C7565I 120V iR-ADV C7580 CN 220V iR-ADV C7580I 208V iR-ADV C7580I EUR 230V iR-ADV C7580I 230V iR-ADV C7580I KR 220V iR-ADV C7570 CN 220V iR-ADV C7570I EUR 230V iR-ADV C7570I 230V iR-ADV C7570I KR 220V iR-ADV C7565I EUR 230V iR-ADV C7565I 230V iR-ADV C7565I KR 220V Model XKT XGX XMA XGT XMF XKU XMB XMG XGU XMH XKV XHB XMC XRG XRJ XRN XRP XRB XRC XRD XRE XRF XRH XRK XRL XRM XRQ XRR XRS Target Serial Number Target Serial Number 10 Response to no reaction/poor reaction of the Ultrasonic Motion Sensor For CE [Symptom] Ultrasonic Motion Sensor may not react, or react poorly . [Cause] Either of the following cases may lead to the aforementioned symptom. A) When reflectors such as an ADF glass cleaner cloth box [a], an adhesive tape [b], or a tag [c] is attached too close to the motion sensor, they are detected by ultrasonic wave, so that the sensor became unable to detect people in farther than these reflectors . B) When the sensor misdetects a reflector around the sensor as a wall or something by its learning function before getting into sleep mode. C) When the sensor fails to detect operators correctly, due to other sources of ultrasonic waves, such as automatic door, insect repellent or other motion sensors in its environment. [Remedy] Action to be taken for A) Check around the motion sensor and if an ADF glass cleaner cloth box [a], an adhesive tape [b], or a tag [c] is found too close to the motion sensor, remove them. Action to be taken for B) B) Enable the motion sensor to learn its environment again, by using the learning function B-1) Using the learning function when the machine gets into sleep mode, make sure there are no reflectors within 1m range in front of the machine, then stand aside. [NOTE] If you stand in front to conduct above procedure, the motion sensor misdetects the reflectors , and does not react. B-2) Let the machine go into sleep mode B-3) Wait for more than 10 seconds. 11 [Reference] This machine conducts learning function during this 10 seconds when going into sleep. If the sensor detects any reflector within 1m during this learning period, the machine learns that object as a wall, and ignores all moving objects beyond this distance. B-4) Stand in front of the machine, and confirm that the machine recovers from sleep mode. [Reference] Since the motion sensor detects people or objects that approach the sensor on the front side of the machine, it does not detect a reflector right near the sensor window [a]. Action to be taken for C) C) Change the sensibility of the motion sensor C-1) Check and confirm that there are no other device using ultrasonic wave source, such as automatic door, insect repellent or other motion sensors around the machine. C-2) If possible, change the position or orientation of the machine. C-3) From User mode > Settings/Registration > Preferences > Timer/Energy Settings > Use Motion Sensor > Sensor Sensitivity, change the sensitivity, and then conduct actions B-1) to B-4). C-4) In case of removing the obstructions is not possible, disable (turn OFF) the setting from User mode > Settings/Registration > Preferences > Timer/Energy Settings > Use Motion Sensor Target S/N of the Ultrasonic Motion Sensor NOTE: All iR-ADV 4500 Series/iR-ADV C355 Series/iR-ADV C3500 Series are target machines. iR-ADV C5500 Series iR-ADV C5560I 120V iR-ADV C5560I TW 120V iR-ADV C5560I 120V G iR-ADV C5550I 120V iR-ADV C5550I TW 120V iR-ADV C5550I 120V G iR-ADV C5540I 120V iR-ADV C5540I TW 120V iR-ADV C5540I 120V G iR-ADV C5535I 120V iR-ADV C5535I TW 120V iR-ADV C5535I 120V G iR-ADV C5560 CN 220V iR-ADV C5560I EUR 230V iR-ADV C5560I 230V iR-ADV C5560I LTN 230V iR-ADV C5550 CN 220V iR-ADV C5550I EUR 230V iR-ADV C5550I 230V iR-ADV C5550I 230V IND iR-ADV C5550I LTN 230V iR-ADV C5540 CN 220V iR-ADV C5540I EUR 230V Model XLA XGW XLF XLG XGY XLH XLJ XHA XLK XLN XJA XLP XGA XMD XKS XLQ XGN XME XKT XGX XMA XGT XMF Target Serial Number 12 iR-ADV C5540I 230V iR-ADV C5540I LTN 230V iR-ADV C5535 EUR 230V iR-ADV C5535 CN 220V iR-ADV C5535I EUR 230V iR-ADV C5535I 230V iR-ADV C5535I 230V IND iR-ADV C5535I LTN 230V Model iR-ADV C7500 Series iR-ADV C7580I TW 120V iR-ADV C7570I 120V iR-ADV C7570I TW 120V iR-ADV C7565I 120V iR-ADV C7580 CN 220V iR-ADV C7580I 208V iR-ADV C7580I EUR 230V iR-ADV C7580I 230V iR-ADV C7580I KR 220V iR-ADV C7570 CN 220V iR-ADV C7570I EUR 230V iR-ADV C7570I 230V iR-ADV C7570I KR 220V iR-ADV C7565I EUR 230V iR-ADV C7565I 230V iR-ADV C7565I KR 220V Model XKU XMB XMG XGU XMH XKV XHB XMC XRG XRJ XRN XRP XRB XRC XRD XRE XRF XRH XRK XRL XRM XRQ XRR XRS Target Serial Number Target Serial Number 13 Measures when DADF does not open For CE [Symptom] DADF installed in the machine may not be opened since the magnet is not separated even if the handle of DADF is gripped. [Cause] If the attaching section of the handle shaft [B] is broken, the shaft does not turn even if the handle is gripped. Therefore, the magnet attached to the shaft does not separate from the supporting plate on the copy board side, resulting in the above-mentioned symptom. Photo [A] shows the handle attached correctly, and photo [B] shows the handle with the shaft mounting section broken. [Remedy] Prepare the ADF handle set (FM1-V005-000) [1] that was set up exclusively as a service part, and replace the handle and the shaft by following the procedure below. The handle (x1), shaft (x1) and screws (x2) are included in the ADF handle set (FM1-V005-000) [1]. 1) Refer to Service Manual "4. Parts Replacement and Cleaning > Original Exposure and Feed System > External Auxiliary System (DADF), Removing the DADF Front Cover" and remove the DADF front cover. 14 2) Remove the screws (x2) and remove the handle [1] from the shaft. Then the spring [2] inserted between the handle and the base frame is detached, and remove the spring carefully. 3) Remove the screws (x2) and remove the magnet [1] from the shaft. 4) Pull out the shaft from the left side of the base frame. 15 5) Insert the shaft included in the ADF handle set into the base frame by paying attention to the orientation. 6) Attach the magnet that was removed in the step 3) to the shaft with the screws (x2) temporarily. Do not tighten the screws too firmly because the height of the magnet catch will be adjusted in the later step. 7) Attach the handle [1] included in the ADF handle set to the shaft. Fit the D cut surface of the shaft and the screw seating surface of the handle and secure them with the screws (x4). At this time, attach the spring, which was removed in the step 2), between the handle and the base frame. [Reference] - 4 screws are used in total: the screws (x2) removed in the step 2) and the screws (x2) included in the ADF handle set. 8) Refer to Service Manual "4. Parts Replacement and Cleaning > Original Exposure and Feed System > External Auxiliary System (DADF), Removing the Hinge Unit (Left/Right), Adjustment when Replacing the Parts, Magnet Catch Adjustment" and adjust the height of the magnet catch and tighten the screws. 9) Assemble the parts by reversing the procedure from the step 1). [Service parts] No. 1 Old New Part Number FM1-V005-000 Description ADF handle set Q'ty Fig.No 0->1 16 Noise/Odor Measure against noise upon paper delivery (clatter noise) (Finisher) For CE [Symptom] On machines with following target serial numbers, noise (clatter noise) may occur from around the processing tray unit during printing. Target model STAPLE FIN-V2 STAPLE FIN-Y1 STAPLE FINISHER-AA1 BOOKLET FIN-V2 BOOKLET FIN-Y1 BOOKLET FINISHER-AA1 EX Target serial number WXA19463 to WXA19938 WEU30430 to WEU31347 WWA01342 to WWA01403 WXB04394 to WXB04696 WEY14039 to WEY14509 WWD01206 to WWD01264 [Cause] Due to processing failure in sheet metal [1] of processing tray unit, the shaft [2] that drives lower stack delivery roller interferes with grate-shaped lower guide [3] and it may result in the above symptom. [Remedy] When the above symptom occurs, prepare the sheet (FL0-6988-000) [1] which was newly set up as service part and attach it to the processing tray unit by following the steps below. 17 1) Refer to "Removing the grate-shaped lower guide" in Service Manual and remove the grate-shaped lower guide. 2) Remove the screw [2] that secures the sheet metal [1] in the processing tray unit. 3) Lift the sheet metal [1] in the direction of the arrow. 4) With lint-free paper moistened with alcohol, clean the area of the processing tray unit where the sheet is to be attached. 5) Attach the sheet [1] on the processing tray unit along the following reference line. - Attaching reference line [a]: Set the left edge of the sheet [1] to the left edge of the square hole and attach the sheet within 1mm to left or right of the left edge of the square hole. - Attaching reference line [b]: Set the bottom edge of the sheet [1] to the top edge of the square hole and attach the sheet within 1mm above the top edge of the square hole. Be sure to attach the sheet so it does not go below the reference line [b]. 18 6) Assemble the parts in the reverse order from the step 3). [Service parts] No. 1 Old New Part Number FL0-6988-000 Description Sheet Q'ty 0 -> 1 [Countermeasure cut-in serial numbers in factory] Model STAPLE FIN-V2 STAPLE FIN-Y1 STAPLE FINISHER-AA1 BOOKLET FIN-V2 BOOKLET FIN-Y1 BOOKLET FINISHER-AA1 EX WXA19939 WEU31348 WWA01404 WXB04697 WEY14510 WWD01265 Serial No. Fig.No. 19 Jam (Main Unit) Measures when the display of jam 011B/0118/010F/021B/ 0218/020F/0A1B/0A18/0A0F cannot be canceled (POD Deck LiteB1/C1/Paper Deck Unit-E1/F1) For CE [Symptom] The display of jam may not be canceled even after removing the paper from jammed pickup unit. This may occur with the machines produced before the serial numbers mentioned in the list below. POD DECK LITE-B1 - 011B : Deck pull-out sensor delay jam - 021B : Deck pull-out sensor stationary jam - 0A1B : Deck pull-out sensor power-on jam POD DECK LITE-C1/ PAPER DECK UNIT-E1 - 0118 : Deck pull-out sensor delay jam - 0218 : Deck pull-out sensor stationary jam - 0A18 : Deck pull-out sensor power-on jam PAPER DECK UNIT-F1 - 010F : Deck pull-out sensor delay jam - 020F : Deck pull-out sensor stationary jam - 0A0F: Deck pull-out sensor power-on jam [Cause] The deck pull-out sensor [1] of the pickup unit may incorrectly detect the reflected light of the adjacent deck pull-out roller feeder guide as paper, resulting in the above-mentioned symptom. [Service work] When the aforementioned symptom has occurred, prepare and replace with the lower feed guide [2] (FL0-2918-000) to which the black sheet [1] is affixed following the procedure below. The step starts where the deck is removed from the main unit. 1) Referring to Service Manual, remove the upper left cover. 20 2) Remove the 2 screws [2] that secure the bracket [1] of the pickup unit from the left side of the deck, and then remove the deck pull-out roller feed guide [3]. When doing this, be careful not to drop any parts. 3) Remove the 4 screws [1], and then remove the 2 roller support plates [2] and the 2 brackets [3] from the deck pull-out roller feed guide. 4) Remove the roller [1], 2 bushings [2] and 2 compression springs [3] from the deck pull-out roller feed guide. 5) Replace the feed guide with the lower feed guide (FL0-2918-000). 6) Attach the pars by reversing the steps from 4) . [Service parts] No. 1 Old New Part Number FL0-2918-000 Description FEED, LOWER [Countermeasure cut-in serial numbers in factory] Model POD DECK LITE_B1 UL POD DECK LITE_B1 EU/O POD DECK LITE_B1 CN POD DECK LITE_C1 US POD DECK LITE_C1 EU/O POD DECK LITE_C1 CN PAPER DECK UNIT_E1 A4 PAPER DECK UNIT_E1 LTR UWD01058 UWE02351 UWF00049 SZK01717 SZL01804 SZM00508 SZB02606 SZC04039 21 Q'ty 0 -> 1 Serial number Fig.No. F40 Model PAPER DECK UNIT_F1 LTR PAPER DECK UNIT_-F1 A4 WER03181 WES05369 Serial number 22 Countermeasure against 0118 Jam, or defectively folded paper (wrinkle) For CE [Symptom] When papers are fed from left deck, 0118 Jam may occur, or the paper may have defectively folded trace (wrinkle) [a]. The arrow shown below is the feeding direction. 0118JAM : Duplex sensor 3 (PS26) delay jam [Cause] When a burr exists at the under part of the lower duplex guide of the fixing feeder assembly [a], feeding papers may be caught by a burr and lead to aforementioned symptom. [Remedy] Prepare a left deck crossing sheet (FL1-6404-000) [1], which is set as an exclusive service part. Follow the instructions below to conduct service work. 23 1) Clean the surface of the metal sheet [a] with lint-free paper moistened with alcohol, where the sheet is going to be applied. 2) Peel off the paper liner of double-sided tape [2] of the left deck crossing sheet (FL1-6404-000) [1]. Apply it carefully on the main body, while confirming the orientation of the label. At the location [a] [b] of the main body, make sure the left deck crossing sheet is set at the correct positions and apply it in straight position. Make sure the margin of the doublesided tape [b] does not go beyond the line [b] on the main body. 3) Strongly, press the left deck crossing sheet and make sure it is firmly attached. Check and confirm that there is no wrinkles, or bubbles on the adhered surface. [Service parts] No. 1 Old New Part Number FL1-6404-000 Description SHEET, DECK CROSSING, LEFT 24 Q'ty 0 -> 1 Fig. No. Jam (DF/ADF) 0045/0094 jam code due to the fall off of the prism holder For CE [Symptom] 0045 or 0094 jam might occur on the devices earlier than the following countermeasure cut-in serial number in factory. - 0045 : Registration sensor delay jam - 0094 : All feed type sensor power on jam [Cause] In jam removal inside the ADF/DADF, if the prism holder [1] on the registration guide falls off, this results in the above mentioned symptom. [Service work] When the aforementioned symptom has occurred, prepare and replace with the new type registration guide [1] whose shape is changed not to fall off following the below procedure. 1) Open the Feeder Cover [1] and the Open/Close Guide Unit [2]. 2) Remove the Registration Front Inner Guide [1]. 25 3) Remove the 2 screws and replace the registration guide with the new type one. 4) Reassemble the parts in reverse order from the step 2). [Service parts] No. 1 Old New Part Number FL2-9670-000 FM1-L794-000 Description GUIDE, REGISTRATION GUIDE, REGISTRATION Q'ty 1->0 0->1 Fig.No. A11 B11 B11B B11C B11D B12 [Countermeasure cut-in serial numbers in factory] Model iR-ADV C7570i UL 120V iR-ADV C7565i UL 120V iR-ADV C7580i UL 208V iR-ADV C7580i AS 230V iR-ADV C7570i AS 230V iR-ADV C7565i AS 230V iR-ADV C7580i EUR 230V iR-ADV C7570i EUR 230V iR-ADV C7565i EUR 230V iR-ADV C7570i KR 220V iR-ADV C7565i KR 220V iR-ADV C7580i KR 220V iR-ADV C7580 CN 220V iR-ADV C7570 CN 220V iR-ADV C7580i TW 120V Serial number WFM02698 WFN03936 WFL01259 WFS00604 WFT00741 WFU00654 WFP00941 WFQ01089 WFR01992 WFZ00520 WGA00610 WFY00501 WFV00518 WFW00510 WGC00501 - iR-ADV C5051/C7065/C7270/C9075/C9280/C9070S series : No implemented due to production discontinuance. 26 Jam (Delivery options) 27 Jam (Delivery options) 1002 Jam code due to broken spring of the escape inlet flapper For CE [Symptom] 1002 jam may occur with the machines earlier than the following countermeasure cut-in serial numbers in factory. -1002: delivery sensor (PS102) delay jam [Cause] When a load is applied by any factor to the tension spring [2] which is lifting the escape inlet flapper [1], the tension spring is broken [a], and the escape inlet flapper descends and blocks the feed path toward the stack tray (processing tray). If paper is fed in this state, it is caught by the escape inlet flapper, resulting in the above-mentioned symptom. [Remedy] When the above-mentioned symptom occurs, check the tension spring of the escape inlet flapper by following the steps below. If the tension spring is broken, prepare the new-type tension spring (FE4-7044-010) and replace it by following the steps below. [Reference] Work procedure is different depending on the model. a) In case of Staple Finisher-V1/-V2 and Booklet Finisher-V1/-V2 a-1) Open the front cover [1], and raise the jam clearing guide (upper) [2] and the jam clearing guide (lower) [3] in the arrow directions. [Note] If the punch unit is installed, shift the punch unit before starting the work. a-2) Check the tension spring [2] attached to the escape inlet flapper [1]. 28 a-3) If the tension spring is broken, go to the next step. If the tension spring is not broken, look for another factor. a-4) Remove the broken tension spring and replace it with the new-type tension spring (FE4-7044-010). [Note] When attaching the tension spring [1], do not twist its hook. a-5) Reverse the procedure of the step a-1) to close the front door. b) In case of Staple Finisher-Y1/-AA1 and Booklet Finisher-Y1/-AA1 b-1) Open the front cover [1], raise the jam clearing guide (lower) [2] in the arrow direction, and open the upper cover unit [3]. [Note] If the punch unit is installed, shift the punch unit before starting the work. b-2) Check the tension spring [2] attached to the escape inlet flapper [1]. 29 b-3) If the tension spring is broken, go to the next step. If the tension spring is not broken, look for another factor. b-4) Remove the broken tension spring and replace it with the new-type tension spring (FE4-7044-010). [Note] When attaching the tension spring [1], do not twist its hook. b-5) Reverse the procedure of the step b-1) to close the front door. [Service Parts] No. Old 1 New Part Number FE4-7044-000 FE4-7044-010 Description SPRING, TENSION SPRING, TENSION Q'ty 1 -> 0 0 -> 1 Fig. No. L34 [Countermeasure cut-in serial numbers in factory] Model STAPLE FIN-V1 STAPLE FIN-V2 STAPLE FIN-V2 STAPLE FIN-Y1 STAPLE FINISHER-AA1 BOOKLET FIN-V1 BOOKLET FIN-V2 BOOKLET FIN-Y1 BOOKLET FINISHER-AA1 EX Serial No. No implemented due to production discontinuance WXAxxxxx not implemented due to production discontinuance WYL12223 WEU39824 WWA01931 No implemented due to production discontinuance WXB06778 WEY19602 WWD01694 30 Error Code E202-0001 and abnormal noise from the reader assembly during the operation due to the detached flat cable unit For CE [Symptom] E202-0001 and abnormal noise from the reader assembly during the operation may occur on the products with the serial numbers earlier than those listed in Countermeasure cut-in serial number in factory below. - E202-0001 : Reader Scanner Unit HP error [Cause] If the scanner fixation tool [1] is inserted obliquely when moving the main body, the tool becomes in a state where it is pressing the flat cable unit [2]. If the main body is moved in this state, the flat cable unit [2] may be detached, which may cause the abovementioned symptom. Fig.[A] shows the state where the scanner fixation tool [1] is inserted in a correct and straight way. Fig.[B] shows the state where the scanner fixation tool [1] is inserted in a wrong and oblique way. [Service work] If the above-mentioned symptom occurs, check whether the flat cable unit is detached from the reader scanner unit. If it is detached, attach the flat cable unit correctly. In addition, if the fixing claw [a] of the flat cable unit is broken, replace it with the new flat cable unit (FM0-0482-000). 31 [Attention] If attaching the scanner fixation tool when moving the main body, insert it in a correct and straight way. [Service parts] No. 1 Old New Part Number FM0-0482-000 Description FLAT CABLE UNIT Q'ty 1 -> 1 Fig.No. D12 [Countermeasure cut-in serial numbers in factory] Model iR-ADV C7570i UL 120V iR-ADV C7565i UL 120V iR-ADV C7580i UL 208V iR-ADV C7580i AS 230V iR-ADV C7570i AS 230V iR-ADV C7565i AS 230V iR-ADV C7580i EUR 230V iR-ADV C7570i EUR 230V iR-ADV C7565i EUR 230V iR-ADV C7580 CN 220V iR-ADV C7570 CN 220V iR-ADV C7580i KR 220V iR-ADV C7570i KR 220V iR-ADV C7565i KR 220V iR-ADV C7580i TW 120V iR-ADV C7570i TW 120V Serial number WFM00929 WFN01301 WFL00558 WFS00511 WFT00559 WFU00521 WFP00607 WFQ00669 WFR00892 WFV00500 WFW00500 WFY00500 WFZ00500 WGA00500 WGC00500 WGD00500 32 E892-0001 due to the door plate unhooked from the lock plate on the main body side For CE [Symptom] E892-0001 may occur on a main body whose serial number is earlier than the following countermeasure cut-in serial numbers in factory. - E892-0001 : Front Door lock error [Cause] iR-ADV C7500 series has a front door locking feature. However, as the clearance [a] under the door plate [1] is large, if the front door is pushed downward the door plate might be unhooked from the lock plate [2] on the main body and the front door might open in spite of the door is locked. If this state is kept over a certain time, it ends in the above mentioned symptom. The figure [A] shows the door that is locked properly, and [B], the door plate that is unhooked while the door is locked. [Service work] Prepare the new type door plate (FE8-0395-010) whose shape is altered. Open the front door, remove the 2 screws [1] and replace the door plate [2]. [Service parts] No. 1 Old New Part Number FE8-0395-000 FE8-0395-010 Description PLATE, DOOR PLATE, DOOR [Countermeasure cut-in serial numbers in factory] Model iR-ADV C7570i UL 120V iR-ADV C7565i UL 120V Serial number WFM01704 WFN02078 33 Q'ty 1 -> 0 0 -> 1 Fig.No. 100B iR-ADV C7580i UL 208V iR-ADV C7580i AS 230V iR-ADV C7570i AS 230V iR-ADV C7565i AS 230V iR-ADV C7580i EUR 230V iR-ADV C7570i EUR 230V iR-ADV C7565i EUR 230V iR-ADV C7580 CN 220V iR-ADV C7570 CN 220V iR-ADV C7570i KR 220V iR-ADV C7565i KR 220V iR-ADV C7580i TW 120V iR-ADV C7570i TW 120V WFL00790 WFS00526 WFT00624 WFU00619 WFP00813 WFQ00958 WFR01244 WFV00500 WFW00500 WFZ00503 WGA00509 WGC00500 WGD00500 34 Measure against E674-0100 For CE [Symptom] E674-0100 may occur when FAX clearing and job canceling are executed. [Cause] When a job manipulation such as FAX job cancelation is executed just after the performance of All CLEAR of FAX (Service Mode > Mode List > FAX > Clear > ALL) in a state that FAX jobs still remain, the data inconsistencies of FAX history data are detected at the time of turning ON/OFF main power supply of the engine and then that results in the above symptom. [Service work] When E674-0100 continuously occurs even the main power supply of engine has been turned OFF/ON , execute again "Service Mode > Mode List > FAX > Clear > ALL" and then turn OFF/ON the main power supply without job manipulations. [Caution] Make sure that no FAX job remains when executing ALL CLEAR of FAX. Previous FAX communication information will be deleted when turning OFF/ON the main power supply after the FAX CLEAR. 35 E025-0x02 due to pinched wire of color hopper unit cable For CE [Symptom] E025-0x02 may occur - E025-0x02: toner feed screw rotation detection error (x=1:Y, 2:M, 3:C) [Cause] When a developing drive ass'y is installed, the wire of color hopper unit cable is pinched by other part and this leads to the above mentioned symptom. [Reference] [A] is showing cables which is not treated properly. In status [a], the cable could be pinched. [B] is a status showing that wiring is done properly. [Service work] When the aforementioned symptom has occurred, prepare and replace the color hopper unit cable (FM0-2120-010) or the color hopper mount assembly (FM1-L391-000). [Service parts] - FM0-2120-010 CABLE, HOPPER UNIT, COLOR - FM1-L391-000 HOPPER MOUNT ASSEMBLY, COLOR 36 E029-1000 occurrence after DC-CON clear For CE [Symptom] E029-1000 may occur, after DC- CON clear - E029-1000: Patch Sensor error [Cause] Service mode > COPIER > ADJUST > DENS > ATR-ALF value, the adjustment value is inputted in a factory. When DC-CON clear is performed, the ATR-ALF value gets back to the default value. When light intensity correction could not be completed with the default value, E029-1000 occurs. [Service work] Input the value of ATR-AFL[a] described in a service label to Service mode > COPIER > ADJUST > DENS > ATR-ALF, and conduct power OFF/ON. [Reference] Be sure to conduct backup/restore before performing DC-CON clearance. 37 Specifications-Related Notice of firmware update required when installing printer model (without reader) For CE [Detail] With the devices earlier than the following countermeasure cut-in serial numbers in factory, there is a defect in the firmware of DC-cont Ver.05.01 or earlier of iR-ADV C7500 series, where executing initialization of the developing assembly from Service Mode clears the target density values of ITB. Proper values are set again for the cleared values by executing the auto gradation adjustment. However, the auto gradation adjustment cannot be executed in the printer model because it has no reader. Therefore, the image without the proper density control is output in a state where the target density values are cleared. To resolve this issue, if iR-ADV C7500 series machine is used as the printer model without reader, update the firmware DC-cont to the countermeasure firmware Ver.10.07 or later in installing the machine. [Service work] Prepare the countermeasure firmware DC-cont Ver.10.07 or later and update the firmware when installing the machine. [Note] Update the firmware before executing the following Service Mode. - (LEVEL 1) COPIER > Function > INSTALL > CLR-SET : Spec color for Dev Ass'y-related process - (LEVEL 1) COPIER > Function > INSTALL > INISET : Exe Dev Ass'y (any clr) ini install mod [Countermeasure cut-in serial numbers in factory] Model iR-ADV C7580i EUR 230V iR-ADV C7580i 230V iR-ADV C7580i KR 220V iR-ADV C7580i 208V iR-ADV C7570i EUR 230V iR-ADV C7570i 230V iR-ADV C7570i KR 220V iR-ADV C7570i 120V iR-ADV C7565i EUR 230V iR-ADV C7565i 230V iR-ADV C7565i KR 220V iR-ADV C7565i 120V Serial number WFP00797 WFS00526 To be informed as soon as identified. WFL00790 WFQ00938 WFT00624 WFZ00503 WFM01693 WFR01227 WFU00619 WGA00509 WFN02078 38 The breakage of copy tray hooks due to an overloading of output paper (Copy Tray-P1/R1/R2/Output Tray-A1 ) For CE [Symptom] The copy tray hooks (claws) [1] may break on an engine whose serial number is earlier than the following countermeasure cutin serial numbers in factory. [Cause] An overloading of output paper overcomes the designed strength of copy tray, and this induces the above mentioned symptom. The said symptom would not occur in the use where the stack volume in the tray is within the specification. [Reference] The specifications of number of sheets stacked in the copy tray for each basis weight for paper is as per the followings: - 80 g/m2 or less: 250 sheets (50 for long strips) -128 g/m2 120 sheets (30 for long length papers) -105 g/m2 190 sheets -220 g/m2 90 sheets -256 g/m2 70 sheets -300 g/m2 60 sheets (20 for long length papers) [Service work] When the aforementioned symptom has occurred, replace the copy tray 1 [1] with new type which changed shape of the hooks (claws) and enhanced strength against weight. Main body iR-ADV C7000/C7200/C9000/C9200 Series image PRESS C800/C650 Series iR-ADV C7500 Series image PRESS C850 Series Model Copy Tray P1 Output Tray A1 Copy Tray R1 Copy Tray R2 Part number of new type copy tray1 FC9-6183-010 FE2-0250-020 FE4-5914-010 FE4-5914-010 Figure [A] is the previous copy tray 1 and [B], the new type copy tray 1. 39 Besides above, explain the customer's attention not to overload the copy tray with the output paper. [Service parts] - Copy Tray R1/ R2 No. 1 Old New Part Number FE4-5914-000 FE4-5914-010 Description TRAY, COPY, 1 TRAY, COPY, 1 Q'ty 1->0 0->1 - Copy Tray P1 No. 1 Old New Part Number FC9-6183-000 FC9-6183-010 Description TRAY, COPY, 1 TRAY, COPY, 1 Q'ty 1->0 0->1 - Output Tray A1 No. 1 Old New Part Number FE2-0250-010 FE2-0250-020 Description TRAY, COPY, 1 TRAY, COPY, 1 Q'ty 1->0 0->1 [Countermeasure cut-in serial numbers in factory] Model Copy Tray R1 Copy Tray R2 Copy Tray P1 Output Tray A1 Serial number 70203101 70202101 70202101 70203101 or later 70202101 or later Fig.No. L10 Fig.No. L01 Fig.No. L10 40 Points to note when installing Torque Limiter in pick-up assembly (inside of separation roller) (For Main body and POD Deck LiteC1 / Paper Deck Unit-E1) For CE [Detail] The claw [b] of the separation roller does not lock because the spring pin is attached to the shallow groove [a] of the torque limiter . As a result, driving force of the separation roller is not transferred and 010A jam and double-feed may occur. When installing the separation roller, attach it to the deep groove [c] of the torque limiter. - 010A: Vertical Path Merging Sensor delay jam [Service work] Prepare a new separation roller (FC0-9631-000) and replace the old separation roller. [Note] - Once the separation roller experiences the symptom, it cannot be reused as the claw lock may be deformed. - Attach the spring pin to the deep groove [a] of the torque limiter. Once installed, pull the separation roller lightly in the arrow direction and check that it does not come off. [Service parts] FC0-9631-000 ROLLER, SEPARATION 41
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