User Manual And Frequently Asked Questions Nespresso Citiz

How to better use my product

What water should I use to fill the water tank and prepare my beverage?

Tap water (normal household potable water) is perfectly OK as long as it is free of odors that might alter the taste of the beverage. Bottled water is also OK.Do not use refrigerated or warm water as this might impact the temperature of the beverage.Use always fresh water and replace the water if system has not been used for more than 2 days.For cold beverages, use water at ambient temperature, never refrigerated water, and place two or more ice cubes (20g per ice cube) in the cup.To be noticed that water hardness is the first reason of machine calcification and so it is recommended to descale the machine frequently (every 3months or less according to water hardness).

Maintenance and cleaning

Why should I descale my coffee maker?

Scale deposits naturally form in your coffee maker. Regular descaling helps protect your coffee maker and ensures it a longer life. It will also help maintain a quality of coffee that remains constant over time.

What is the best way to descale or clean my espresso machine?

Follow the instructions in your personal instruction manual for descaling your machine as techniques vary according to the model you own.We recommend using the descaling product provided by the manufacturer.For a daily average usage of 4 cups and if the water is hard, we recommend descaling your machine at least every 3 months.If you live in an area where the water is very hard, you may wish to descale more often.

Does the water tank need to be cleaned?

Yes, if it is coated with scale.Clean it with water and/or cleaning products recommended by the device manufacturer.This can prevent clogging in the water outlet and hygiene issues.

Compostable capsule: after brewing a coffee, the capsule has torn.

If the membrane is torn or detached, we recommend placing a container under the coffee outlet and press the Lungo button (no capsule) to rinse the coffee grounds from the inside the brewing unit.

Compostable capsule: should the machine be descaled more often?

We recommend regular cleaning and descaling of your machine regardless of which capsules you use.

Technical support

What if there is water or coffee under the appliance?

Make sure that the drip-tray has not overflowed and empty if necessary.Verify that the drip-tray is correctly positioned.

What if the water does not flow?

If your appliance has not been used for several months, the pump may have difficulty restarting the water flow.When you select a small or large cup, the pump makes a lot of noise but no drops come out.- Remove the capsule if there is one.- Fill the tank to the maximum with hot water (60°C).- Turn on the machine and select the large cup.- Take out and reposition the tank every 3 seconds. There should be air bubbles escaping from the tank valve.- The priming is done and the water flows through the coffee outlet.If priming is not possible after these manipulations, take the appliance to an authorized service center.

Compostable capsule: there is some water leaking into the cup at the beginning of coffee brewing.

With paper-based capsules, sometimes a few drops of water leak into the cup at the beginning of brewing.Paper capsules do not interact with the machine in the same way as aluminum capsules. It takes slightly longer for the machine to pierce the paper capsule, and sometimes a very small amount of water may flow around the capsule and into the cup. A few water drops should not affect the taste or aroma of your coffee.

What should I do if the power cord of my appliance is damaged?

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

Various topics

How does an espresso compare to filtered coffee?

An expresso has a stronger aroma than a "normal" coffee.In fact, an expresso can be distinguished by its rich aroma and the creamy foam on the surface of the cup.This requires a pressure of 15 bar (achieved only by espresso machines), water heated to 90-92°C and finely ground and measured coffee (7 g per cup).

Compostable capsule: is there a difference in brewing coffee compared to the aluminum capsule?

After preparing your coffee, wait a few moments to allow the capsule to cool and eject it (gently lift the lever) into the capsule bin.It is recommended to empty the bin when it's full or at least once a day, and to clean it regularly.We advise you to enjoy your paper-based capsules within four weeks of opening the pouch for the best coffee experience. The shelf-life of an unopened sachet is six months.

Compostable capsule: When brewing a coffee using the paper capsule, there are coffee grounds in the cup.

On rare occasions, the paper capsule may tear or the membrane detach while brewing coffee, which may cause coffee grounds to leak into your cup.Although coffee grounds in your cup are harmless, this does not give the best coffee experience and we do not recommend drinking the cup of coffee. We recommend placing a container under the coffee outlet and press the Lungo button (no capsule) to rinse any coffee grounds from the inside of the brewing unit, then brew a new cup of coffee with a new capsule.

Compostable capsule: can capsules older than four weeks (after opening a sachet) be used?

We recommend using the paper capsules within 4 weeks after opening the sachet, keeping them in their sachet by closing it with a clip and storing the sachet in a dry, cool place, sheltered from light.As with any organic food matter, there is a risk of mould developing. How long this may take depends on the temperature and humidity levels of the environment in which the capsules are stored. Therefore, we cannot guarantee that the capsules are safe to use beyond four weeks after opening the sachet.

Compostable capsule: can we store the paper capsules in a jar or in a closed box?

We advise you to leave the paper capsules in their satchet, closing it with a clip after each use.If you put the capsules in a jar or a closed box, we cannot guarantee the shelf-life of your capsules within 4 weeks of opening the sachet.

Compostable capsule: there is mould in the capsule bin.

Both paper and coffee grounds are organic materials and when left wet, mould may form.We advise you to empty the capsule bin at least once a day. If there is mold inside the bin, wash it with warm water and soap.The presence of mould in the capsule bin does not affect the preparation of cups of coffee.

Compostable capsule: do paper capsules contain gluten?

Gluten is a protein generally found in cereals and sometimes in certain additives. We do not use gluten-containing ingredients in our paper capsules. They contain only freshly roast and ground coffee, without any additives.

Where can I dispose of my appliance at the end of its life span?

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

I've just opened my new appliance and I think there is a part missing. What should I do?

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Where can I buy accessories, consumables or spare parts for my appliance?

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

What are the guarantee conditions of my appliance?

Find more detailed information in the Guarantee section of this website.