Using Our Services (Individual Customers) | SBI Remit Co., Ltd.

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After you apply for membership, you will receive a Welcome Pack via courier within a week. This will contain the documents required to use our services. The Welcome Pack can only be delivered to the individual who applied for membership. Use the temporary login and password contained in the Welcome Pack to log in to the members’ site. Once you have accepted our terms and conditions, your membership registration will be completed.

*Note, you will not be able to use our service unless you accept the terms and conditions.

■ Identity verification is required to receive the welcome package. We use Sagawa Express’s “Recipient Verification Support” to verify your identity.

■ Sagawa Express will check if the name and address on the invoice matches your ID. Since our invoice has your name written in English / Roman letters, please show your ID (residence card issued by the Government of Japan) that can confirm your name in English / Roman letters.

■ Please note that Sagawa Express may not hand-out/release the Welcome package if the name and address on the residence card ID does not matches the name and address on the invoice.

■ Depending on the region, delivery by “Recipient Confirmation Support” may not be possible.

  • Click here for areas that we may not be able to do delivery by Sagawa Express.

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