Vanquish Fitness Reviews - Trustpilot

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2. Vanquish Fitness

OverviewReviewsAboutVanquish Fitness Reviews 5,846  •  Excellent

4.5

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vqfit.com

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Claimed profileMay use unsupported invitation methodsReplied to 92% of negative reviewsReplies to negative reviews in < 1 week

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Reviews4.5

5,846 total

5-star

82%

4-star

5%

3-star

1%

2-star

1%

1-star

11%

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BEBen1 reviewGB13 hours ago

Outstanding Customer Service

I had a small quality issue with an item of clothing where the logo was peeling off after only a week, I have bought multiple items from Vanquish previously and never experienced this problem.I had a response from Cloe in customers services within 24hrs who was more than happy to help and offered me a very suitable resolution. Problem resolved in less than a day, can't complain.

Date of experience: November 27, 2024

AdvertisementJVJesse van Os1 reviewTH10 hours ago

Lots of items feel like bad quality and…

Lots of items feel like bad quality and for returns you have to take care of everything yourself, no way to make a return label. Seems like they do this on purpose to minimize returns and maximize return cost for the buyer. Not great practice guys…

Date of experience: November 27, 2024

CHCharlotte2 reviewsGBA day ago

Excellent customer service

I contacted Vanquish regarding the status of my returns parcel and received a very fast response from a polite member of staff. Charlotte was able to resolve the matter promptly, ensuring that I was aware of the predicted time frame. I was then contacted again to inform me that my refund was complete. The items are also good quality and we were only returning due to ordering multiple sizes. Thank you again Charlotte.

Date of experience: November 27, 2024

Tristan Beauchamp1 reviewCA4 hours ago

Very good experience buying Vanquish…

Very good experience buying Vanquish apparel.Good quality. One tshirt had a small imperfection and Vansquish answered back and shipped the new tshirt a zero cost within 24h.Great customer service.

Date of experience: November 28, 2024

BRBryony2 reviewsGB8 hours ago

I love the Vanquish brand and have…

I love the Vanquish brand and have ordered multiple times! My recent order had a slight issue but with the help from Cloe this was resolve swiftly and effectively. Thank you so much, will never doubt in ordering again.

Date of experience: November 28, 2024

AdvertisementVEVerma17 reviewsAE6 days ago

Absolutely 100% the best bodybuilding…

Absolutely 100% the best bodybuilding and fitness clothing out there...the clothes fit so well and the materials are really good as you can actually train in them if you want to although I have items now that I wouldn't train in as they are so nice I don't want to sweat in them because I wear them casually everywhere I go...the customer service is without exaggerating the best I have ever found especially for a similar size company... These guys support, they treat customers as family, they refer to us as family... When a company does that there really is no beating them... The drip is on a next level... I get so many compliments from everyone I meet... Thank you guys

Date of experience: November 22, 2024

COConsumer1 reviewGB5 hours ago

Great communication when my outfit was…

Great communication when my outfit was to small for changing it over done fairly quickly

Date of experience: November 28, 2024

JCJose cesar Quintana gomez4 reviewsTR8 hours ago

Customer service is always quick to…

Customer service is always quick to answer and resolve your problem. Great company with great clothes

Date of experience: November 28, 2024

PNPaul Negrean3 reviewsRONov 21, 2024

Never order from this brand again

Never order from this brand again. I am extremely disappointed with my experience. It took 21 days to receive my order, which is unacceptable. I purchased two pairs of pants in the same model but different colors (black and beige). While the black pair is somewhat okay, the beige pair is a complete disaster. The color is completely different from what was shown on the website, and the material is so thin and poor in quality that it looks like pajamas. It wrinkles instantly and is unwearable. On top of that, although both pairs were size S, the beige pair is noticeably larger than the black one. Honestly, ordering from China would be faster, cheaper, and probably the same quality. Very disappointing!

Date of experience: November 21, 2024

Reply from Vanquish Fitness

Updated 6 days ago

Hi Paul,Thank you for reaching out to us via Trustpilot.Kindly note that we currently have an our Black Friday Sale active, due to this, we are experiencing a high volume of orders which results in possible courier delays, we can only apologise for any inconveniences here.Please could you send an email to help@vqfit.com with the following information:- Your Order number- Your Address- Your Email AddressWe will then be able to look into this and provide you with the best solution regarding your order as your satisfaction is our number one priority! :)Thank you for your time, we look forward to hearing from you.Kindest Regards,Vanquish Fitness

AdvertisementMJMorgan Jones1 reviewGBA day ago

Fantastic workers and clothing

Fantastic quality clothing, even when there was a minor issue they resolved it within 24 hours and were extremely polite, fair and helpful!

Date of experience: November 26, 2024

NPNPJ9 reviewsKRNov 20, 2024

Speedy customer service

I had a problem with one of the items I purchased during the black Friday sale, so message customer service for some help.Chris managed to sort everything out for me in an extremely quick manner and after 3 business days it's already fully resolved.10/10 will shop again!

Date of experience: November 19, 2024

Reply from Vanquish Fitness

6 days ago

Hey,Thanks for your very kind review!It's great to hear that the team assisted you with your query, we're always happy to lend a helping hand.If you have any queries in the future, please do get back in touch.Kind Regards,Vanquish Fitness

CVclaire vanderster15 reviewsGBNov 20, 2024

Purchased first time on VQ fitness did…

Purchased first time on VQ fitness did not think there would be a problem as son had quite a few orders no problem.Now wish I had checked Trust pilot as I always do for purchasing off websites never used before .Paid through PayPal credit items never received,did not receive any notification.The item was delivered and placed in a bucket on my drive way unknown to me.If there had been a card through door would have alerted but 11 days later finds out .Sent numerous emails tried calling customer service but as soon as I went through PayPal they contacted that as it was more than 7 days they could not contact carrier as there policy did not allow this .Now just found out as they sent tracker number that was enough proof so have to pay £66.18 for nothing utter joke .You can’t contact them they hide have no respect for customers robbing !,,,, Utter low life’s was it ever posted ??

Date of experience: November 11, 2024

Reply from Vanquish Fitness

6 days ago

Hi Claire,Thanks for reaching out to us via Trustpilot.We can see that your parcel was successfully shipped out to you.We are always happy to raise an investigation with the courier if there has been an issue with our customers parcel delivery.Please be aware that on this occasion this wasn't possible due to you reaching out to us 7 days+ after the parcel was marked as delivered.As your parcel looks to be successfully delivered and PayPal have come to the conclusion that this was delivered, we are unable to step in on this occasion.We appreciate your feedback on your experience and if there's anything else we can assist with, please do let us know.We are always working to ensure our quality and service is the best it can be as our customers deserve.Kindest Regards,Vanquish Fitness

ADAdejumo Dapo1 reviewGB2 days ago

Super fast response

Cloe was very helpful in resolving my issues in no time, her response time was super fast.

Date of experience: November 26, 2024

AdvertisementAKAnthony Kofi1 reviewDENov 19, 2024

Nice clothes nice Customer Services, Charlotte is amazing

One of the fastest and best services I have ever experienced, I described my problem and received an answer and solution straight away... it's a minor matter but their clothes are really great, comfortable and fit, niceThanks to Charlotte 🙏🏿

Date of experience: November 19, 2024

Reply from Vanquish Fitness

6 days ago

Hi Anthony,Thanks for your excellent review!We're really glad to hear that Charlotte was able to assist you - we're always happy to help our #VQFAMIf you have any queries in the future, please do get back in touch as we're always happy to assist!Kind Regards,Vanquish Fitness

AMAnthony Moses31 reviewsGBNov 20, 2024

Vanquish review

Whenever I have ordered from vanquish I have been happy with my purchase and have had no complaints about my order. Even when I had to return some items my query was dealt with efficiently always happy to buy again from this seller

Date of experience: November 20, 2024

Reply from Vanquish Fitness

6 days ago

Hi,Thank you for your kind review and for being part of our #VQFAMWe are really happy to hear that you've had a positive experience with us.If there's anything else we can help you with then please let us know.Have a wonderful day!Kindest Regards,Vanquish Fitness

shervin ghaemi1 reviewGBNov 21, 2024

Exchange of items

I ordered some items and they didn’t fit me correctly upon my return “Melissa” got in touch and helped me exchange for items I wanted and they were super quick and use full , I’m very happy with the service would recommend!!

Date of experience: November 21, 2024

Reply from Vanquish Fitness

6 days ago

Hi Shervin,Thanks for your kind review!It's great to hear that Melissa assisted you quickly and efficiently - just as you deserve.If you have any questions in the future, please do get back in touch as we're always happy to help!Kind Regards,Vanquish Fitness

Urko Illarramendi garcia1 reviewESNov 19, 2024

Impressed with the excellent customer service.

"I am very impressed with the excellent customer service I received. The team was friendly, professional, and resolved my issue quickly and efficiently. They answered all my questions and ensured I was fully satisfied with the solution. It's rare to find such attentive service, and it made my experience much easier. Thank you for your outstanding support!"

Date of experience: November 19, 2024

Reply from Vanquish Fitness

6 days ago

Hi Urko,Thanks for your excellent review!We're really glad to hear that you had a great experience with us.If there's anything we can assist with, please do get back in touch.Kind Regards,Vanquish Fitness

AdvertisementJAJasmin2 reviewsGBNov 16, 2024

5******!

Love this company! Order all the time and the quality is great, fast delivery, no complaints at all! Had an issue recently with a parcel going missing/possibly stolen after delivery and they were so so helpful (especially Melissa who dealt with my query!) highly recommend!

Date of experience: November 14, 2024

Reply from Vanquish Fitness

6 days ago

Hey Jasmin,Thanks a lot for your excellent review!We're really glad to hear that Melissa was able to help you, we pride ourselves in providing excellent service to our #VQFamily!If there's anything else we can help with, please do let us know.Kind Regards,Vanquish Fitness

MAMark10 reviewsGBNov 19, 2024

Excellent customer service

Ordered a few items they were excellent quality and arrived quickly. Unfortunately there was a fault on one of the items, however after emailing customer service they respond very quickly and provided me with a gift card to replace the item.

Date of experience: November 19, 2024

Reply from Vanquish Fitness

6 days ago

Hey Mark,Thank you for your great review!We are really happy to hear that Melissa assisted you with your query and that you're loving your new items!If there's anything else we can help you with then please let us know.Kindest Regards,Vanquish Fitness

ESEve Simmons1 reviewGBNov 18, 2024

Excellent customer service

Had a pair of leggings that got a hole in, messaged customer service and they responded instantly. Sent them proof of the damaged product and got given options of what I wanted to have instead. They sent me a replacement of the product! Big thanks to Cloe who helped me, very impressed with the brand as a whole too 😊😊

Date of experience: November 18, 2024

Reply from Vanquish Fitness

6 days ago

Hey Eve,Thank you for your excellent review and for being part of our #VQFAMWe are really happy to hear that Cloe helped you with your query.If there's anything else we can help you with then please let us know.Have a wonderful day!Kindest Regards,Vanquish Fitness

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Company activitySee all

Claimed profileMay use unsupported invitation methodsReplied to 92% of negative reviewsReplies to negative reviews in < 1 weekAdvertisement

About Vanquish Fitness

Information written by the company

Vanquish Fitness is an apparel brand and online retailer, based in London. Providing fitness garments and a platform for athletes to connect, Vanquish has established a fast growing community of followers worldwide.

Contact

• admin@vqfit.com
• • Abercrombie Lodge, Bulls Cross, Enfeild, London
  • EN2 9HG
  • London
  • United Kingdom

Category

• Shopping & Fashion

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