Verification - HSBC UK

Top of main content Online ID verification You can securely provide your ID and proof of address documents with our online tool in less than 5 minutes. There's no need to go into a branch. You just need a computer with a webcam, or a mobile phone with a camera, and your documents.

1. HSBC UK
2. Help
3. Fraud and security centre
4. Verification

When you can use online ID verification?

You can use our online tool when applying for a new product, if:

• you've received your unique reference by text message or on-screen during your application
• you have all of the required documents with you

Existing customers can use the tool, if:

• you've received a letter or text from us with your unique reference
• you have the required documents and they match the details we hold for you

How it works

Before you start, make sure you have the required documents with you and your details are up to date.

1. Initial check

Answer a few quick questions about your device and documents to make sure the journey is right for you.

2. Upload a selfie

Take a photo of yourself against a clean background. Follow the instructions on the screen.

3. Upload your ID

Take clear pictures of your ID documents and upload them.

4. Upload proof of address (if requested)

Take a clear picture of your proof of address document and upload it. We don't always ask for this.

Tips for successful document upload

Make sure the images you take:

• are clear - all the text is easy to read
• don't have glare or reflections
• show the whole page

If your documents are not accepted online, you can take them to your local branch. Please check which documents we can accept in branch, as they can differ.

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Frequently Asked Questions

How do I apply for a MyMoney account for my child?

You'll need to provide both:

• your child's passport
• a photo of your child - a selfie style photo from a phone is ideal

The address on your child’s application must match the address we hold for you. If the addresses don't match, you’ll need to take your own and your child’s documents to your local branch so we can update our records.

Unfortunately, we cannot accept birth certificates online.

I'm a student - can I use university documents as proof of address?

Unfortunately, we can’t accept any university letters online as proof. You'll need to take your documents to your local branch. Please check which documents we can accept in a branch.

My documents have been rejected. What can I do next?

Bring the correct documents to your local HSBC branch. Please check which documents we can accept in a branch.

Why can't I use my tenancy agreement?

Unfortunately, we can't accept a tenancy agreement online. We can accept a tenancy agreement, from a known letting agency, if you take it to your local branch. To see which other documents we accept visit What you need for ID check.

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Customer support

It's easy to answer your query online. Visit our Help page to find out how. Follow HSBC UK on Facebook This link will open in a new window Follow HSBC UK on X This link will open in a new window Follow HSBC UK on YouTube This link will open in a new window