Vi Customer Care No. 199

Skip to Main Content Area Follow us on: India Customer Care Home » Telecom » Vi Customer Care No. 199 Vi Customer Care No. 199 Updated on Friday, 13 February 2026 - 9:57am Organization: Vodafone Idea(myvi.in) Toll free Number(s):

• 199 (Customer Support For Vi No., 24/7)
• 198 (Complaint Helpline For Vi No., 24/7)
• 55666 (For COCP/Enterprise)

All India Number(s):

• 99200 55666 (For Customer Service)
• 96542 97000 (For WhatsApp Support 24*7)

Website: Official website iOS App: Vi: Recharge, Payments & Games iOS App: Vi Movies & TV - 20 OTTs in 1 Android App: Vi: Recharge, Payments & Games Android App: Vi Movies & TV - 20 OTTs in 1

IVRS Menu:

IVRS Menu: 199/198

IVRS Menu:55666

Press 1: To know about your current tariff, prepaid bill, popular recharges and best offers exclusively for you. Press 2: Data not working unable to make or receive calls, unable to send SMS Press 3: For balance and deduction Press 4: To deactivate FLASH, caller tunes, and other value added services Press 5: To report loss of SIM, for PUK, to update an alternative number or email id or for IVR language change Press 6: For DND and International Roaming and eSIM

Press 1: For support on your mobile connection Press 2: For support on Iot, M2M and location tracking Press 3: For support on cloud and security products Press 4: For email security and work security Press 5: For cloud telephony services Press 6: For support on Sixmile products Press 7: To change the language spoken on IVRS

Email

• customercare [at] vodafoneidea [dot] com (For Customer Care)

Important Links

• Store Locator
• DND Complaints Form
• International Roaming
• Frequently Asked Questions

Helpline Numbers

Sr.No.	Service	Contact No.
1	Customer Helpline (Short Code) (from your Vi Mobile Number)	199
2	Customer Helpline (Long Code)	xxxxx12345
3	Complaint Helpline (from your Vi Mobile Number)	198
4	Complaint Helpline (Long Code)	xxxxxxx198
5	VAS Deactivation	155223
6	Do Not Disturb	1909
7	Data Activation/ Deactivation	1925
8	Televerification	59059
9	Mobile Number Portability Helpline	18001234567
10	COCP/Enterprise	55666
11	Mobile Number Portability (MNP) Helpline	18001234567

Circle Wise Contact Service Number

Sr.No.	Circles	Long Code
Enquiries and Requests
Short Code: 199
1	Delhi	9891012345
2	Rajasthan	9887012345
3	Punjab	9814012345
4	Haryana	9812012345
5	Himachal Pradesh	9882012345
6	Jammu & Kashmir	9086012345
7	UP (E)	9889012345
8	UP (W)	9837012345
9	Kolkata	9088012345
10	Rest of Bengal	9093012345
11	Assam	9085012345
12	NESA	9089012345
13	Orissa	9090012345
14	Bihar	9708012345
15	Andhra Pradesh	9848012345
16	Karnataka	9844012345
17	Tamil Nadu	9092012345
18	Kerala	9847012345
19	Madhya Pradesh	9826012345
20	Mumbai	9702012345
21	Gujarat	9824012345
22	Maharashtra & Goa	9822012345
Complaints
Short Code: 198
23	Delhi	8744000198
24	Rajasthan	9887010198
25	Punjab	9781500198
26	Haryana	8684000198
27	Himachal Pradesh	9882900198
28	Jammu & Kashmir	9086046198
29	UP (E)	8576000198
30	UP (W)	8941000198
31	Kolkata	9088100198
32	Rest of Bengal	9093100198
33	Assam	9085000198
34	NESA	9089000198
35	Orissa	9090000198
36	Bihar	9708000198
37	Andhra Pradesh	9848009198
38	Karnataka	9844000198
39	Tamil Nadu	9092000198
40	Kerala	9947000198
41	Madhya Pradesh	9826000198
42	Mumbai	9702000198
43	Gujarat	9824000198
44	Maharashtra & Goa	9822000198

Circle Office Address

Sr.No.	Circle Name	Address
1	Delhi	2nd Floor, A-19 MCIE Mathura Road New Delhi-110076
2	Gujarat	Building -A-Corporate Road-Off-S.G.Highway,Prahladnagar-Ahmedabad, 380015
3	UP (E)	Shalimar Titanium, Plot NoTC/G-1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010
4	Andhra Pradesh	2nd Floor, Varuntower II, Begumpet, Hyderabad - 500016, Telangana, India
5	Assam	Vodafone Idea Limited Red DEN, NH - 37 Katahbari, Gorchuk, Guwahati, Assam-781035
6	Bihar	Sai Corporate Park, Opp.- SSB Office, Rukanpura, Baily Road, Patna- 800014
7	Haryana	Vodafone Idea Limited, Plot No.173 sector 3 HS11DC Industrial Area, Karnala Haryana 132001
8	Himachal Pradesh	Keonthal Complex, Khalini, Shimla - 171002
9	Jammu and Kashmir	2nd Floor, Sunny Square, Gangyal, Jammu -180010, Jammu & Kashmir
10	Karnataka	Maruthi Infotec Center, Ground Floor, 'B' Block, 11/1, 12/1 Koramangala Intermediate Ring Road Bangalore -560071
11	Kerala	4th Floor, KTDFC Building, Trans Towers, Near Kalabhavan Theatre, Vazhuthacaud, Trivandrum, pin-695014
12	Kolkata	PS Srijan Tech Park, DN 52, Salt Lake Sector V, Kolkata- 700091
13	Madhya Pradesh	139-140, Electronic Complex, Pardeshipura, Indore, MP , 452010
14	Maharashtra and Goa	Vodafone Idea Limited CTS 11/1B, 1st Floor, Sharda Centre, Off. Karve Road, Erandwane, Pune - 411004
15	NESA	Red Den, Katahbari, NH37, Gorchuk, Guwahati 781035, Assam
16	Mumbai	Skyline Icon, 1-2 Floor, Andheri-Kurla Road, Marol Naka, Andheri (East), Mumbai-400 059
17	Orissa	Unit41, E 52, Infocity, Chandrasekharpur,Chandaka Industrial Estate, Bhubaneswar751024, Odisha
18	Punjab	C-105, , Industrial Area Ph-VII. Mohali- 160055
19	Rajasthan	1st Floor, Gaurav Tower, Malviya Nagar Jaipur-302017
20	Rest of Bengal	Vodafone Idea Limited, Srijan Tech Park, 7th floor, DN -52, Sector- V, Salt Lake City, Kolkata 700091
21	Tamil Nadu	PSA Fort, Plot No A1, A2 & B, Nehru Nagar, 1st Main road, off. Mahabalipuram Road, Perungudi ,Chennai -600096
22	UP (W)	1st Floor, A-19 MCIE Mathura Road New Delhi-110076

SMS Service

Sr. No.	Service	Keyword
1	For activation of VAS services	Send SMS 'START' to 321
2	For deactivation of VAS services	Send SMS 'STOP' to 321

Internet Services Setting

• To receive Internet settings, just SMS ALL to 199.
• Add Mobile Network Troubleshooting Steps :
• For More Information Please Read

Short USSD Codes

Sr. No.	Service	USSD Code
1	Main menu for balance, data, offers, validity etc.	*199#
2	To Know Best Offers	*121#

Prepaid USSD Service

• When you dial *199# and press call button you will get a list of 10 options which you can check just by selecting them. Details that can be checked are:
  • My Offers
  • Balance & Usage
  • Manage Account
  • Go Digital
  • Recharge Thru Balance
  • Language & more

Postpaid USSD Service

• When you dial *199# and press call button you will get a list of 8 options which you can check just by selecting them. Details that can be checked are:
  • Your Best Fit Plan
  • My Tariff Plan and Usage
  • Manage Account Billing & Payments
  • Go Digital
  • Learn more
• You can also install the Vi App to enjoy the rest of the services related Vi .

Short MMI Codes

Sr. No.	Service	MMI Code
1	Balance Check	*199#
2	Do Not Disturb (DND)	1909
3	Call Forwarding	*21*[phone number]#
4	Call Waiting Activation	*43#

Appellate Authority Contact Details

• From Mon-Fri, 10am-6pm
• You must file the appeal within 30 Days of the expiry of the complaint resolution time limit specified by Vi care.
• You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
• The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.

Sr.No.	Region	Name/Designation	Contact No.	Email
1	Tamil Nadu	Ms. Akila Thiyagarajan, VP- Customer Service	9962099625	appellate [dot] tamilnadu [at] vodafoneidea [dot] com
Head - Customer Service
2	Andhra Pradesh & Telangana	Mr. Shirish Tungare	9948002240	appellate [dot] ap [at] vodafoneidea [dot] com
3	Madhya Pradesh & Chattisgarh	Mr. Amit Gupta	9713377766	appellate [dot] mpcg [at] vodafoneidea [dot] com
4	Assam	Mr. Taj Anwar	9706024365	appellate [dot] asm [at] vodafoneidea [dot] com
5	Maharashtra & Goa	Mr. Navneet Shukla	020-71718181	appellate [dot] mah [at] vodafoneidea [dot] com
6	Bihar & Jharkhand	Mr. Mukesh Kumar	9709018279	appellate [dot] bih [at] vodafoneidea [dot] com
7	Mumbai	Ms. Vinita Joshi	9820015713	appellate [dot] mum [at] vodafoneidea [dot] com
8	Delhi & NCR	Mr. Morish Shukla	011-71032211	appellate [dot] delhi [at] vodafoneidea [dot] com
9	Odisha	Mr. Mukesh Kumar	9090010078	appellate [dot] orissa [at] vodafoneidea [dot] com
10	Gujarat	Ms. Pallavi Dadachanji	7567860602	appellate [dot] guj [at] vodafoneidea [dot] com
11	Punjab	Mr. Devendra Jain	7508012346	appellate [dot] pun [at] vodafoneidea [dot] com
12	Haryana	Mr. Devendra Jain	9813090003	appellate [dot] har [at] vodafoneidea [dot] com
13	Rajasthan	Mr. Vikram Bains	9828996200	appellate [dot] raj [at] vodafoneidea [dot] com
14	Himachal Pradesh	Mr. Devendra Jain	9736297362	appellate [dot] hp [at] vodafoneidea [dot] com
15	Jammu & Kashmir	Mr. Devendra Jain	9796097979	appellate [dot] jnk [at] vodafoneidea [dot] com
16	West Bengal	Mr. Taj Anwar	9093118992	appellate [dot] wb [at] vodafoneidea [dot] com
17	Karnataka	Mr. Girish S	9886047474	appellate [dot] kar [at] vodafoneidea [dot] com
18	NESA	Mr. Taj Anwar	9774024365	appellate [dot] nes [at] vodafoneidea [dot] com
19	Kerala	Mr. Binu Jose	9946123456	appellate [dot] ker [at] vodafoneidea [dot] com
20	UP East	Mr. Neginder Bansal	9721980180	appellate [dot] upe [at] vodafoneidea [dot] com
21	Kolkata	Mr. Taj Anwar	9088118992	appellate [dot] kol [at] vodafoneidea [dot] com
22	UP West	Mr. Neginder Bansal	9719143245	appellate [dot] upw [at] vodafoneidea [dot] com

Offices Address

Sr.No.	Office	Contact No.	Address (Vodafone Idea Limited (Formerly Idea Cellular Limited, An Aditya Birla Group & Vodafone Partnership)
1	Office Address	-	Birla Centurion, 10th Floor, Plot No. 794, B Wing, Pandurang Budhkar Marg, Worli, Mumbai - 400 030 India
2	Registered Address	079-66714000, Fax: 079-23232251	Suman Tower, Plot No. 18, Sector no. 11, Gandhinagar - 382011 India

Social Sites

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• Instagram
• Linkedin

Related Links:

• Vi Postpaid Customer Care No. 199
• YOU Broadband Customer Care No. 1800 121 222

• Telecom
• V-Z
• Vodafone Idea(myvi.in)

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Comments

Offer validity not given permission claimed

Submitted by Sreelakshmi (not verified) on Sun, 18/05/2025 - 10:03pm.

To whoever it may concern. I had recharged my number on March 16 2025 with pack Rs.666 for 70 days and there is a message saying today may 18th, my offer is expiring when 70 days period is not yet completed.

• reply

Regarding esim set up

Submitted by Manali Solanki (not verified) on Wed, 12/03/2025 - 5:16pm.

Hi, I'm Manali Solanki from Kutch Gujarat. I'm staying in Dubai and holding a Vodafone sim card which is connected to my all indian Id proofs. My vodafone number is +916359XXXXX. I recently lost my sim here in Dubai. Now I want to activate an esim to be connected to the number. How can I do that? Guide me for further process. Thanks and regards, Manali Solanki

• reply

MY VI Sim not registering on US network

Submitted by Akanksha (not verified) on Wed, 23/08/2023 - 10:41pm.

Hi,

My VI SIM is not working in US, throwing error not registered on network. I tried to registering on the AT & T network but not able to do so.

• reply

Billing fraud performed by VI

Submitted by giriraj jadhav (not verified) on Thu, 27/10/2022 - 12:09am.

Hello Vi Team, This is for Billing fraud performed by VI Unnecessary billing component added without customer confirmation. Unnecessary carry forward last bill multiple times and recover ransom money from customer, by disabling the services. Furthermore, the Vi executive called the customer for ransom money and made the customer irritated and unhappy. Chat executive (Sachin) was acting so dum that he came to know about the billing issue, still trying to hide the same and offer xxx rs as a favors not to write a complaint. With Regards, Giriraj Jadhav

• reply

Vi Sim not working in Kyrgyzstan

Submitted by Nazir Hussain (not verified) on Fri, 18/03/2022 - 3:33pm.

Hello sir, I am from bihar . And currently i am in foren country {Kyrgyzstan}. Sir i have issue with network here. And rest of people having same sim here have network. But i can't get network only but rest of people have . So kindly help me as soon as possible. I am suffering from several problem because of my VI sim. I cant access my bank otp and other services.. Please help me as soon as possible. Thanking you

• reply

Dear sir Greetings,My name is

Submitted by Anonymous (not verified) on Wed, 22/09/2021 - 10:32pm.

Dear sir Greetings,My name is Ramesh.. City:Podanur District: Coimbatore I bought 72004XXXXX by last year,but I didn't recharged..last month am tried to recharge but not made.. Retailer asked me to visit Vodafone customer care..am visited Townhall branch,they suggested me to go Annasilai branch,am went and discussed,after some hours, My sim signal range is cut.. Last week same number,am bought from Retailer.Sim also activated..Can't made Recharge,even FRC also.. Near by one week ,am waited so long ,to retain my Number.but failure.. Today also am visited Townhall branch .they told me to visit Head office (Annasilai Branch), ..after some hour,My Sim Signal lost.. nowadays all procedures in Online only. This is not good for such an Reputed Network like you ,I think every customer is valuable to you.. I want my number.whats the procedure? Am hope ,you will keep your GOOD WILL always..

My alternative number 78714XXXXX...

I want my number, kindly sort out the issue.

I can't pick call ,while office hours,call if need ,after 6pm..

Waiting for your valuable response and feedback

Thank you

Regards

• reply

I have booked a new postpaid

Submitted by Mr. Abhi (not verified) on Tue, 03/08/2021 - 11:09pm.

I have booked a new postpaid mobile no. 967xxx9610 online at 24 July 2021 & received same day delivery. After continuing service of 7days, outgoing service has been blocked. When I called the delivery person he said that your televerification has failed while I was not given any information regarding this. On request for re-verification a man came to my house on 1st August and completed the verification And said that from tomorrow the outgoing service will start. When the service did not start the next day also i called the customer care thrice they said your verification failed And the complaint is being registered. I also called person who came for verification, then he said that from where you have purchased the sim. talk over there, now i had booked the sim online so what would i do so i called the delivery person he didn't give any response.

Today on August 3, I got a call from customer care and they listened to my problem and said that your verification has failed, the problem will be solved soon and also I am giving mail to my senior as well, the team will talk to you soon.

After a few hours, a call came from the seniors, they understood the whole problem and said that your service will start running in the evening.

Now that it is happening at 10:33, the outgoing service has not started, yes maybe the incoming has definitely been stopped.

• reply

I am trying to contact the

Submitted by Robinson Almeida (not verified) on Sat, 08/05/2021 - 9:00am.

I am trying to contact the agent but it's so difficult to contact them each and every number given in this website is fake when ever you try to call you just have to listen to the computer after trying so much still wasn't able to contact them

• reply

VI Recharge Problem

Submitted by Aniket (not verified) on Thu, 11/03/2021 - 11:27am.

I am using VI App. Its very slow and it hangs so much. I am unable to use voucher also. Plz help me regarding this so that I can use my coupon of Rs 50. Airtel is providing this coupon service if we recharge for our friends also.

• reply

I feel useless services are provided by IDEA

Submitted by Smith (not verified) on Mon, 03/05/2021 - 9:59am.

I am using Idea since 2012. To day Idea is not functioning properly. I recharged. My money is gone. But the recharge is not done. I am completely disappointed. I feel useless services are provided by IDEA. I feel reliance is better.

• reply

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