Vi Prepaid Customer Care No. 199

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Follow us on: Home › Vodafone Idea(myvi.in) › This Page Vi Prepaid Customer Care No. 199 Updated on Friday, 13 February 2026 - 2:11pm Company Name: Vodafone Idea(myvi.in) Android App: Vi: Recharge, Payments & Games Vi Movies & TV - 20 OTTs in 1 iOS App: Vi: Recharge, Payments & Games Vi Movies & TV - 20 OTTs in 1

IVRS Menu:

IVRS Menu: 199/198

IVRS Menu: 55666

Press 1: To know about your current tariff, prepaid bill, popular recharges and best offers exclusively for you. Press 2: Data not working unable to make or receive calls, unable to send SMS Press 3: For balance and deduction Press 4: To deactivate FLASH, caller tunes, and other value added services Press 5: To report loss of SIM, for PUK, to update an alternative number or email id or for IVR language change Press 6: For DND and International Roaming and eSIM

Press 1: For support on your mobile connection Press 2: For support on Iot, M2M and location tracking Press 3: For support on cloud and security products Press 4: For email security and work security Press 5: For cloud telephony services Press 6: For support on Sixmile products Press 7: To change the language spoken on IVRS

Email

• customercare [at] vodafoneidea [dot] com (For Customer Care)

Important Links

• Customer Support
• Store Locator
• DND Complaints Form
• Frequently Asked Questions

Helpline Numbers

Sr.No.	Service	Contact No.
1	Customer Helpline (Short Code) (from your Vi Mobile Number)	199
2	Customer Helpline (Long Code)	xxxxx12345
3	Complaint Helpline (from your Vi Mobile Number)	198
4	Complaint Helpline (Long Code)	xxxxxxx198
5	VAS Deactivation	155223
6	Do Not Disturb	1909
7	Data Activation/ Deactivation	1925
8	Televerification	59059
9	Mobile Number Portability Helpline	18001234567
10	COCP/Enterprise	55666
11	Mobile Number Portability (MNP) Helpline	18001234567

Circle Wise Contact Service Number

Sr.No.	Circles	Long Code
Enquiries and Requests
Short Code: 199
1	Delhi	9891012345
2	Rajasthan	9887012345
3	Punjab	9814012345
4	Haryana	9812012345
5	Himachal Pradesh	9882012345
6	Jammu & Kashmir	9086012345
7	UP (E)	9889012345
8	UP (W)	9837012345
9	Kolkata	9088012345
10	Rest of Bengal	9093012345
11	Assam	9085012345
12	NESA	9089012345
13	Orissa	9090012345
14	Bihar	9708012345
15	Andhra Pradesh	9848012345
16	Karnataka	9844012345
17	Tamil Nadu	9092012345
18	Kerala	9847012345
19	Madhya Pradesh	9826012345
20	Mumbai	9702012345
21	Gujarat	9824012345
22	Maharashtra & Goa	9822012345
Complaints
Short Code: 198
23	Delhi	8744000198
24	Rajasthan	9887010198
25	Punjab	9781500198
26	Haryana	8684000198
27	Himachal Pradesh	9882900198
28	Jammu & Kashmir	9086046198
29	UP (E)	8576000198
30	UP (W)	8941000198
31	Kolkata	9088100198
32	Rest of Bengal	9093100198
33	Assam	9085000198
34	NESA	9089000198
35	Orissa	9090000198
36	Bihar	9708000198
37	Andhra Pradesh	9848009198
38	Karnataka	9844000198
39	Tamil Nadu	9092000198
40	Kerala	9947000198
41	Madhya Pradesh	9826000198
42	Mumbai	9702000198
43	Gujarat	9824000198
44	Maharashtra & Goa	9822000198

SMS Service

Sr. No.	Service	Keyword
1	For activation of VAS services	Send SMS 'START' to 321
2	For deactivation of VAS services	Send SMS 'STOP' to 321

Short USSD Codes

Sr. No.	Service	USSD Code
1	Main menu for balance, data, offers, validity etc.	*199#
2	To Know Best Offers	*121#

Prepaid USSD Service

• When you dial *199# and press call button you will get a list of 10 options which you can check just by selecting them. Details that can be checked are:
  • My Offers
  • Balance & Usage
  • Manage Account
  • Go Digital
  • Recharge Thru Balance
  • Language & more

Short MMI Codes

Sr. No.	Service	MMI Code
1	Balance Check	*199#
2	Do Not Disturb (DND)	1909
3	Call Forwarding	*21*[phone number]#
4	Call Waiting Activation	*43#

Offices Address

Sr.No.	Office	Contact No.	Address (Vodafone Idea Limited)
1	Office Address	-	Birla Centurion, 10th Floor, Plot No. 794, B Wing, Pandurang Budhkar Marg, Worli, Mumbai - 400 030 India
2	Registered Address	079-66714000, Fax: 079-23232251	Suman Tower, Plot No. 18, Sector no. 11, Gandhinagar - 382011 India

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Comments

Tue, 20/08/2024 - 11:21pm — premkumar (not verified)

I want change other network please you my request

Utterly disappointed with poor connection of vadaphone idea internet. Please ensure the required connection speed and facility to the customers. UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

• reply

Wed, 27/09/2023 - 11:52am — v c joseph (not verified)

Poor connection

Utterly disappointed with poor connection of vadaphone idea internet. Please ensure the required connection speed and facility to the customers. My address. VC Joseph, 134 Nandanbaug, Shela, Ahmedabad, Gujarat. Email vcjoseph1939 [at] gmail [dot] com

• reply

Thu, 20/07/2023 - 9:06am — pardeep nawani (not verified)

sir, no service in my area

sir, no service in my area past many days, very poor worst service, plz fix it or refund my money so that i choose some other network, i am very disappointed with your poor service & network , if you wont give any solution,due to helplessness in this matter, i will put on my complaint application to consumer court.

• reply

Thu, 20/07/2023 - 9:03am — pardeep nawani (not verified)

very poor service

sir, no service in my area past many days, very poor worst service, plz fix it or refund my money so that i choose some other network, i am very disappointed with your poor service & network , if you wont give any solution,due to helplessness in this matter, i will put on my complaint application to consumer court.

• reply

Wed, 18/10/2023 - 9:38pm — Akash simon (not verified)

Network issue

I can't use 4+ please correct issue

• reply

Mon, 13/09/2021 - 11:21pm — RASHID SHAIKH (not verified)

Network issue

Before merger of Idea and vodafone, I love the idea network. So I have suggested to every one to go for idea network only. I have travelled north and south, never lost network for a seconds. But now after merger, I think someone is trying to kill idea network completely. Now I am facing lost network every 2 to 3 minute. And I hate that. So unfortunately I am thinking to port my number.

• reply

Sat, 20/06/2020 - 5:10pm — Anonymous (not verified)

Net problam

Call Karne par ya call aane par net band ho jata hai whi dusre network par aesa nhi hota aur is file ko jarur dekhe aur iska solution karwaye

• reply

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