Vi Prepaid Customer Care No. 199

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IVRS Menu For 199

Customer Care Executive Supporting Time: 8:00 am -12:00 pm

  • Press 1: For balance and deduction
  • Press 2: To know about your current tariff prepaid bill and best offer exclusive for you
  • Press 3: For callertune,DND and other value added services
  • Press 4: For network data and sms related issues
    • Press 1: If you are facing any difficulty to browsing the internet on your phone
    • Press 2: To Speak to the Customer Care Executive
    • Press 8: To go to the main menu
  • Press 5: To report for loss of sim, for puk,to update alternate No and for IVRS language change .

Email

  • customercare [at] vodafoneidea [dot] com (Customer support)

Install App

Important Links

  • Contact Support
  • Frequently Asked Question
  • Track complaints And requests
  • Whatsapp Support

Contact Service Number

Clusters Circles Enquiries and Requests Complaints
Short Code Long Code Short Code Long Code
RAD Delhi 199 9891012345 198 8744000198
RAD Rajasthan 199 9887012345 198 9887010198
PUH Punjab 199 9814012345 198 9781500198
PUH Haryana 199 9812012345 198 8684000198
PUH Himachal Pradesh 199 9882012345 198 9882900198
PUH Jammu And Kashmir 199 9086012345 198 9086046198
TUP UP (E) 199 9889012345 198 8576000198
TUP UP (W) 199 9837012345 198 8941000198
EST Kolkata 199 9088012345 198 9088100198
EST Rest of Bengal 199 9093012345 198 9093100198
EST Assam 199 9085012345 198 9085000198
EST NESA 199 9089012345 198 9089000198
EST Orissa 199 9090012345 198 9090000198
EST Bihar 199 9708012345 198 9708000198
KAP Andhra Pradesh 199 9848012345 198 9848009198
KAP Karnataka 199 9844012345 198 9844000198
KTN Tamil Nadu 199 9092012345 198 9092000198
KTN Kerala 199 9847012345 198 9947000198
MPC Madhya Pradesh 199 9826012345 198 9826000198
MUM Mumbai 199 9702012345 198 9702000198
GUJ Gujarat 199 9824012345 198 9824000198
MAH Maharashtra And Goa 199 9822012345 198 9822000198

Helpline details

Vi™ Helpline Number Details Vi™ Contact Number      
Customer Helpline (Short Code) (from your Vi™ Mobile Number) 199
Customer Helpline (Long Code) xxxxx12345
Complaint Helpline (from your Vi™ Mobile Number) 198
Complaint Helpline (Long Code) xxxxxxx198
VAS Deactivation 155223
Do Not Disturb 1909
Data Activation/ Deactivation 1925
Televerification  59059
Mobile Number Portability Helpline 18001234567
COCP/Enterprise 55666
Mobile Number Portability (MNP) Helpline 18001234567

Prepaid USSD Codes

Description of service offered  USSD Code Whether active on all India basis or some specific service area Price (Rs)
T20 Product *545*01# Pan India Tollfree
Play And Win Challenge *545*02# Pan India Tollfree
Score And Win Challenge *545*06# Pan India Tollfree
Vikram Stories *545*101# Pan India Tollfree
STARTALK10 *545*11# Pan India Tollfree
STARTALK10 *545*111# Pan India Tollfree
Missed Call Information  *717*30# Pan India Tollfree
CRBT *545*21# to *545*29#, *545*701# to *545*709# Pan India Tollfree
Ptune *545*45# Pan India Tollfree
MCELCHAT49(CG) *545*49# Pan India Tollfree
MCELCHAT49(CG) *545*49# Pan India Tollfree
CRBT *545*50#  to *545*55# (MUM Only) Mumbai  Tollfree
Sportschat_Event *545*545# Pan India Tollfree
Sportschat_Event *545*545# Pan India Tollfree
Sports49(CG) *545*7# Pan India Tollfree
Sportschat49 *545*71# Pan India Tollfree
STAR49 *545*72# Pan India Tollfree
Sportsalert0 *545*73# Pan India Tollfree
Nyassa_Monthly *545*8#  Pan India Tollfree
Nyassa Event *545*85# Pan India Tollfree
CRBT *545*9# Pan India Tollfree
Callertunes *415# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *526# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *696# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *696*49# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *696*494# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *888# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *888*800# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *888*88# ASM/BIH/NE/KOL/ROB/ORI/DEL /HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *526# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *567# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *567*11# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *567*30# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *567*305# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *567*33# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *567*333# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *567*368# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *567*60# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *567*64# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *567*8# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Callertunes *567*80# ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW Tollfree
Contakt USSD alerts Menu based services *007# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *008# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *009# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *010# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *102# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *112# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *123# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *128# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *134# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *147# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *148# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *150# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *151# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *161# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *171# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *181# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *189# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *191# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *201# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *367# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *369# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *500# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *501# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *502# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *511# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *525# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *550# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *566# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *569# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *666# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *786# Pan India Rs. 30/6 Days per service
Contakt USSD alerts Menu based services *789# Pan India Rs. 30/6 Days per service
Winbig Challenge *567*7# Pan India Rs 35/Weekly
Play n Win Challenge *777# Pan India Rs 5/Answer
Games *567*5# Pan India Rs 39/Monthly
Callertune *567# Pan India Rs 36/Monthly
Profile Callertune *567*6# Pan India Rs 15/Monthly

Appellate Authority

From Monday to Friday, between 10:00 am and 6:00 pm.

Key Point*

While appealing to the Appellate Authority -

  • You must file the appeal within 30 Days of the expiry of thecomplaint/request resolution .
  • Please provide your complaint docket number while contacting the Appellate Authority.
  • The appeal will be decided within 39 working days from the date of filing your complaint.

Please note that the resolution time along with your appeal docket no. will also be sent to you on SMS.

Sr No. State Designation Contacts Email Address
1 Andhra Pradesh And Telangana Head - Customer Service 9948002240 appellate [dot] ap [at] vodafoneidea [dot] com 2nd Floor, Varun Towers II, Begumpet, Hyderabad-500016
2 Madhya Pradesh And Chattisgarh Head Customer Service 9713377766 appellate [dot] mpcg [at] vodafoneidea [dot] com 139-140 Electronic complex, Paradheshipura, Indore - MP - 452010
3 Assam Head Customer Service 9706024365 appellate [dot] asm [at] vodafoneidea [dot] com RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035
4 Maharashtra And Goa Head - Customer Service 020-71718181 Appellate [dot] mah [at] Vodafoneidea [dot] com CTS 11/1B, 1st Floor,Sharda Centre, Off. Karve Road, Erandwane, Pune – 411004.
5 Bihar And Jharkhand Head - Customer Service 9709018279 appellate [dot] bih [at] vodafoneidea [dot] com BLOCK A , 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office, Patna–800014
6 Mumbai VP- Customer Service 9820015713 appellate [dot] mum [at] vodafoneidea [dot] com 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal I ndustrial Estate, Andheri East, Mumbai 400059
7 Delhi And NCR Head - Customer Service 011-71032211 appellate [dot] delhi [at] vodafoneidea [dot] com Vodafone Idea Limited, A-19, Mohan co-operative Industrial Estate, Mathura Road, Delhi -110044
8 Odisha Head - Customer Service 9090010078 appellate [dot] orissa [at] vodafoneidea [dot] com Unit - 41, E 52, Infocity, Chandrasekharpur, Chandaka Industrial Estate, Bhubaneswar – 751024
9 Gujarat VP - Customer Service 7567860602 appellate [dot] guj [at] vodafoneidea [dot] com Vodafone House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad – 380015
10 Punjab Vice President 7508012346 appellate [dot] pun [at] vodafoneidea [dot] com Vodafone Idea Limited, C 105, Industrial Area, Phase VII Mohali, Punjab – 160055
11 Haryana Head - Customer Service 9813090003 appellate [dot] Har [at] Vodafoneidea [dot] com Plot No.173 sector 3 HS11DC Industrial Area, Karnala Haryana 132001
12 Rajasthan Head - Customer Service 9828996200  appellate [dot] raj [at] vodafoneidea [dot] com Vodafone Idea Limited, 1st Floor , Gaurav Tower, Malviya Nagar, Jaipur - 302017
13 Himachal Pradesh Head - Customer Service 9736297362 appellate [dot] hp [at] Vodafoneidea [dot] com Vodafone Idea Limited,  Keonthal Complex, Khalini, Shimla (HP) 171002
14 Tamil Nadu VP-Customer Service 9962099625 appellate [dot] tamilnadu [at] vodafoneidea [dot] com Vodafone Idea Limited, Tower1, PSA Fort, Plot No. A1 And A2 And B, Nehru Nagar, 1st Main Road, Perungudi, Chennai-600096
15 Jammu And Kashmir Head -Customer Service 9796097979  appellate [dot] jnk [at] vodafoneidea [dot] com  3rd Floor, Sunny Square, Gangyal, Jammu - 180010
16 West Bengal VP - Customer Service 9093118992 appellate [dot] wb [at] vodafoneidea [dot] com Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091
17 Karnataka Head - Customer Service 9886047474 appellate [dot] kar [at] vodafoneidea [dot] com Ground Floor B Block MarutiInfotech Ctr, Koramangala Intermediate Ring Rd, AmarJyoti Layout, Bangalore-560071
18 NESA Head - Customer Service 9774024365 appellate [dot] nes [at] vodafoneidea [dot] com Down Town Diagnostic Centre, Arbuthnot Road, Laitumkhrah, Shillong-791003, Meghalaya
19 Kerala Head - Customer Service 9946123456 appellate [dot] ker [at] vodafoneidea [dot] com VJ Tower, Vytilla PO, Ernakulam 682019
20 UP East Head - Customer Service 9721980180 appellate [dot] Upe [at] vodafoneidea [dot] com Vodafone Idea Limited, Shalimar Titanium, Plot Number TC/G 1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010
21 Kolkata VP - Customer Service 9088118992 appellate [dot] kol [at] vodafoneidea [dot] com Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091
22 UP West Head - Customer Service 9719143245 appellate [dot] upw [at] vodafoneidea [dot] com Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044

Registered Address

Vodafone Idea Limited (formerly Idea Cellular Limited), An Aditya Birla Group And Vodafone partnership, Suman Tower, Plot No. 18, Sector no. 11, Gandhinagar - 382011, India, Contact Number : 079-66714000, Fax: 079-23232251

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