Vice President Organizational Effectiveness - First Source Team

Vice President Organizational Effectiveness

Kerry Cordova 604 Harmony Lane Pleasantville, CA 94588 (925) 555-1234

EXECUTIVE PROFILE

Senior Level Executive with 16 years experience in managing the human resources and organizational development of large corporations and start-ups. Expert in facilitating groups through complex problem-solving to action and improvement. Areas of expertise include:

• Organization Needs Assessment/Analysis • Strategic and Tactical Planning • HRIS Technology • Human Resource Systems Alignment • Culture Change • Training/Development • Executive Coaching • Self-Directed Work Teams • Managing Performance • Project Management • Business and Account Development • Compensation/Benefits

PROFESSIONAL EXPERIENCE

Baker and Baker, Inc., Boston, MA 2000 - Present Vice President, Organizational Effectiveness

Newly developed position designed to assist in restructuring and improving the operational effectiveness of a start-up online facilitator of solutions connecting physicians' offices/hospitals with managed care providers. Serve on Executive Committee reporting directly to the CEO. • Established and implemented comprehensive policy development, organizational structure, operating systems, and human resource functions with HR systems and processes. • Developed short- and long-term operational strategies designed to bring cohesiveness to internal and external processes. Performed overall needs-analysis and assessment to position the company for continued growth and market expansion. Implemented action plans to strengthen business practices. • Coached and mentored executives and managers. Brainstormed and consulted to troubleshoot operations and improve efficiencies. Prepared and conducted bi-weekly operation team meetings to address needs and ensure consistency of quality performance on an ongoing basis. • Responsible for reducing recruiter and subcontractor costs by 15 to 30%. • Brought health-care benefits in-house, realizing cost savings of $200 to $250,000 first year, along with supporting HRIS system. • Established HR function which included employee handbook, job descriptions to support quality recruitment efforts, job requisition forms, new employee orientation, exit interview procedures, internal job posting policies. • Developed and implemented performance management and compensation systems to drive organizational focus and performance. • Developed and administered employee and customer satisfaction surveys with action plans. By incorporating employee suggestions, maintained a low turnover rate of 17%.

Octagon, Inc., Tampa, FL 1999 - 2000 Vice President, Training and Development

• Provided employee training and communication activities through learning programs. • Developed and implemented new strategic communication tool used to facilitate productivity and quality, and improve companies' bottom-line performance. Marketed products and services to companies through conferences, trade shows, mailings, and other forums.

Reed and Associates, Pittsburgh, PA 1986 - 1999 VP/Practice Leader - Change Management Practice (1991-1999) Manager, Start-Up Services (1988-1991) Senior Account Executive (1986-1988)

• Provided integrated solutions with change management services, learning and development systems, and selection and assessment services for an international human resource consulting firm with 800 employees. • Promoted to VP/Practice Leader to create a Change Management Practice business unit. Provided leadership to complex project teams. Secured consulting revenue ranging from $5 to $12 million annually within four years from initial introduction. • Promoted to Manager, Start-Up Services to create new facility start-up practice. Oversaw marketing, business development, and delivery teams. Within two years, realized $5 million in sales and 80 new start-up projects. • Acquired largest account in the company's history. Worked with top executive team to assess needs and provide customized services. Led project team in design and implementation of three-day training programs for dealers and one-day programs for dealers and staff. • Received President's Award for recognition of the effective development and roll-out of start-up practice. Awarded company's VIP Award four times for meeting and exceeding quotas, goals, and objectives. • Provided pioneering training and OD processes to link human resources to operations, facilitating productivity, quality, and service gains. • Introduced assessment, training, and development programs for start-up organizations. • Guided executives, managers, and union workers in identifying organizational needs and performed specific OD interventions as part of reengineering and process improvement plans. • Established training/performance improvement measurements to strengthen OD process. Conducted training sessions for sales representatives to increase product/service knowledge. • Instituted a strong focus on customer satisfaction.

BYLINED ARTICLES

"Organizational Change - How To Merge Business and Culture For Best Results," Press, 1998

"Training - The Opportunities and Pitfalls," The Executive, August 1994

"Quality Training," Proper Training Magazine, February 1993

"How to Keep Top-Notch Employees," Employees and You, December 1990

EDUCATION

Pennsylvania State University, State College, PA 1986 B.S., Business Administration

PRWRA Kathy Hadley - Kathryn Hadley & Associates - E-mail: khanda2001@aol.com