VP Operations - Joko - Permanent Contract In Paris

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Joko

VP Operations

Permanent contractParisSalary: Not specifiedFully-remoteSave

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Joko

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SaveQuestions and answers about the jobDoes this position allow remote work? Yes, fully remote work is allowed for this job.What type of contract is offered for this position?Type of contract for this position: Permanent contract

The position

Job description

🔥 Our Ops Department

They are the dynamic force that supports Joko!

The main missions of the Ops Department are to provide stellar customer support thanks to the Care Team, unlock insights from mountains of data with the Data Team, and orchestrate seamless processes thanks to the Business Ops Team.

Led by Xavier, our CEO, they form an unstoppable unit, igniting excellence throughout Joko.

🎯 What You Will Do

As VP Operations, your mission will be to bring Joko to the next level as a company, through a combination of operational excellence, top-notch analytics, and world-class customer experience. It is a very transverse leadership role in which you will contribute significantly to driving the company’s success by working with all teams and helping the organization scale. You will report to the CEO and be a member of the Executive Committee. You will be in charge of managing 3 teams of very talented individuals. Together, these teams have a headcount of 10 people (full-time contracts) and one of your missions will be to hire for your team as the company grows.

The 3 teams you will be in charge of are:

• Business Operations. The “Biz Ops” team’s main mission is to drive and support the company’s growth by launching new business initiatives and optimizing day-to-day procedures to ensure the organization runs efficiently. The team impacts nearly every part of the business, through a combination of strategic project management, performance monitoring, and process building and optimization.

• Data. The Data team’s mission is to empower all the teams in their decision-making: through the monitoring of the business, and advanced data analyses, but also by building the tools that enable all teams to access information autonomously. Their scope goes from Data Analytics to Data Engineering.

• Care. The Care team is in charge of giving all users who contact us an outstanding experience and turning them into ambassadors. They are the pulse of our customer experience. Not only do they assist users facing problems, but they also feed the rest of the company in their understanding of users. Because of their strategic positioning, they take part in the implementation of all strategic projects across the company.

Preferred experience

• Experience: You have at least 8-10 years of experience with relevant background in a start-up/scale-up, experience in a consulting firm (or equivalent) is a plus.

• Analytical skills: You love solving complex problems and analyzing data.

• Problem solver: You are pragmatic and know how to solve problems quickly.

• Communication: You have strong written and verbal communication skills, and you are able to explain something complex with simple words.

• Mindset: You have an entrepreneurial mindset, you like challenges and you like getting hands-on.

• Autonomy: You are fully autonomous and able to manage complex projects from A to Z.

• Efficiency: You are fond of productivity tools and able to deliver on time on projects with many stakeholders.

• Attention to details: You know that the devil is in the details, and you have a talent for spotting flaws if there are any.

• Tech fluency: You are comfortable in a technical environment. You are always curious to understand how things work. Bonus if you have data analysis technical skills.

• Languages: You are fluent in English both written and spoken, as we are expanding internationally soon.

• Education: You graduated from an engineering or business school (or equivalent).

Recruitment process

• 15-min call with the Hiring Manager

• 45-min personality interview with two team members

• A case study followed by a 45-min debrief

• 45-min Founders interview

• Reference calls

You might also be invited to meet other team members at the office for a coffee or a drink!

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The company

JokoMobile Apps, Artificial Intelligence / Machine Learning, FinTech / InsurTech60 employeesFounded in 201848%52%

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Who are they?

We help consumers shop smarter. Our ambition is to revolutionize the way people shop, empowering them to find what they need, make informed purchasing decisions, and save money.

Joko is a tech company founded in Paris. Our team of over 50 talents is international and spread across offices in Paris, Barcelona and New York, or working remotely.

As a certified B Corporation, we are committed to making a difference in the lives of the communities we serve, including the 4 million consumers already using Joko to save money every day at over 7,000 merchants.

Over the years, we have quickly expanded our value proposition to enable consumers to make smarter shopping decisions through many features: cash back, buy now and pay later, automatic coupons, price drop alerts, carbon footprint tracking, and more. Today, we are dedicating significant resources to developing an AI-powered assistant that helps users find the right product based on their criteria for price, quality, or environmental impact from the global e-commerce catalog.

After reaching profitability in our core market, we are now expanding internationally with a primary focus on the US.

It’s still day 1; come build the future of shopping with us!

Commitments

B Corp

The workplace

Impasse de la Planchette, 75003 Paris, France

Offices and remote work

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