Walmart Customer Service Phone Number (800) 925-6278, Email ...

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Walmart Phone Numbers and Emails

Toll-Free Number:

• (800) 925-6278

Call customer service Send Message

Customer Service:

• (877) 294-1086 Credit Card
• (877) 937-4098 MoneyCard
• (877) 968-6391 Product Care Plan
• (866) 633-9096 Visa Gift Card
• (800) 571-1376 Visa Gift Card

Accessibility:

• (800) 966-6546

Headquarters:

• (479) 273-4000

Media:

• (800) 331-0085

Walmart Emails:

Customer Service Walmart Surveys Investors/ Franchising Legal Privacy Inquiries Media Advertising Inquiries [email protected] Is this your business? phone numbers and emails Advertisements

Walmart Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

• Walmart Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

  Source Distribution 93% phone 7% email

• The best phone number to call Walmart is 8009256278. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.

• The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

• Be prepared for the call as Walmart may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.

View full overview › Walmart Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

• Walmart Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

  Source Distribution 93% phone 7% email

• The best phone number to call Walmart is 8009256278. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.

• The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

• Be prepared for the call as Walmart may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.

• People call Walmart mainly because of request for information, product/ service, shipping and delivery.

• 13% of the consumers who called the company’s customer support stated that their issues were resolved.

• Most customers feel very satisfied after talking to customer service representatives.

• The best email to contact Walmart is [email protected]. 62% of customers use this email address to address their issues and concerns.

• Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.

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Frequently asked questions about Walmart

Winnie Murugi PissedConsumer Reporter 12/31/2025

How To Call Walmart Customer Service?

One of the quickest ways to contact the retailer is to use Walmart customer service phone number. For support and assistance, you can call company customer service and ask all your questions via this phone number: 1-800-925-6278 (1-800-WALMART). If you wonder how long is Walmart customer service open, it's from 8 am to 11 pm every weekday.

What Is Walmart Email Address?

Another way to get Walmart customer service support is to send an email on the official website. You can write about products, store experience, service, and other issues. Except for the opportunity for sharing feedback, Walmart.com also gives information about FAQs, store locations, and financial help centers. The easiest way to email Walmart online customer service is to fill out the form on Walmart.com. But if you have an issue that doesn’t relate to the topics on the website, you can send your inquiry to the following customer service email: [email protected]. The answer terms may vary a lot, from a few days to one week.

How To Chat With Walmart Customer Service?

Walmart website covers most of the common questions about the stores. If you need help, you can use live chat. That’s the fastest way to get in touch with Walmart chat support is to go to their Help page and choose the option ‘Contact us’. You will see the window on the side that lets you choose the topic of your request for support. Customers can write their feedback, ask any questions, or get detailed information via Walmart live chat.You can also use Instagram Direct, Facebook messenger, or Twitter to reach Walmart customer service online.

What Time Does Walmart Close And Open?

Walmart stores are usually open from 6 am to 11 pm.

How Do I Communicate With Walmart?

To get in touch with the Walmart support, call toll-free at Call 1-800-925-6278 (1-800-WALMART) or drop an email at [email protected].

How To Cancel Walmart Plus?

To cancel Walmart plus, follow these steps:

1. Go to the Walmart website.
2. Log in to your account.
3. Select account.
4. Choose “Walmart+”
5. Click the “Manage Membership” button.
6. Choose the “Cancel Membership” option.

How Do I Make A Complaint To Walmart?

To file a complaint about Walmart, choose one of the options:

1. Call 1-800-925-6278.
2. Send a fax to 1-877-291-8154 or 614-921-9866.
3. Send an email to [email protected].

Can I Email The CEO Of Walmart?

To contact Walmart CEO, send an email to [email protected] or [email protected].

How To Delete A Walmart Account?

To delete your Walmart account, reach out to the company via the “Contact Us” section on the website. Alternatively, go to the “Account” section on your Walmart app and follow the “Request to Delete Account” link.

How To Cancel Walmart Membership Online?

To cancel your Walmart membership, follow these steps:

1. Go to the Walmart website.
2. Log in to your account.
3. Choose “Walmart+”
4. Click the “Manage Membership” button.
5. Choose the “Cancel Membership” option.

Where To Buy Walmart Gift Cards?

You can buy Walmart gift cards from Walmart or from Sam’s Club.

How To Cancel A Walmart Order?

To cancel your Walmart order, follow these steps:

1. Go to the Walmart website.
2. Log in to your account.
3. Select ” Purchase History”.
4. Find the order you want to cancel and click the “Request Cancellation” button.

Who Is The Owner Of Walmart?

Walmart is a family-owned business. The company is controlled by the Walton family.

Contact Information

Walmart Website:

• www.walmart.com

Walmart Help Center:

• Visit contact page

Corporate Office Address:

Walmart Corporate 702 SW 8th Street Bentonville, Arkansas 72716-0160 United States

Help in Social Networks:

• Facebook
• Pinterest
• Instagram
• Twitter
• Linkedin
• Youtube

Other Info (opening hours):

Customer Service Hours (CT):

Monday - Friday: 8:00am - 11:00pm

Saturday: 9:00am - 9:00pm

Sunday: 12:00pm - 7:00pm

More contact details

Fax:

+1-877-291-8154

Walmart Customer Service Reviews

1.7 / 5 Poor See all 15.8K reviews Nakeshia Okj Dec 21, 2025 Satisfied customer 5.0

Rep was very understanding and helpful. Sent me in right direction to get my issue resolved. No longer pissed off.

Read full review Keneth Rxw Dec 17, 2025 Still dealing with this issue! 3.0

Robot first, then transferred and live person disconnected, with no call back!! Such a waste of time!!Still have no satisfaction on a refund due of close to $90! Total incompetence all around!At the store and Walmart.com!! Latest is, I have to return to the store, when they have access to my order at the register!!

Read full review Ryan J Luj Dec 7, 2025 Screwed 1.0

No one cared that I spent $49 I left paycheck to paycheck and I get that there's no refunds on gift cards but I never got to get card they sent me numbers that were no good I got screwed

Read full review Deacon Exv Nov 4, 2025 Walmart sucks 1.0

They suck I was on the *** phone one and a half hours and he never could get my dog on OTC card added to the Walmart's app all I got to say is they need to train somebody and have them at the God damn store where you can go in and they will add and get your OTC card added their app until then I will no longer shop at any ***

Read full review

How Good is Walmart's Customer Service?

Andrea B Dqn Andrea B Dqn Feels Satisfied | Nov 05, 2025

They don’t know what they have in stock. Ordering system is messed up for delivery and shipping. Difficult to add a gift card.

Read full quote Denise H Lcw Denise H Lcw Feels Satisfied | Sep 12, 2025

Customer Service was e but issue is not resolved.

Read full quote Crystal C Ywb Crystal C Ywb Feels Disappointed | Mar 01, 2025

You don’t talk to a live person!!!!!!

Read full quote Darya Kpw Darya Kpw Feels Disappointed | Feb 11, 2025

Unable to find out if I will be charged $900.00+ for a PLATSTATION I DID NOT PURCHASE

Read full quote Zamariah Nnt Zamariah Nnt Feels Disappointed | Dec 29, 2024

I am disappointed that the 50” Roku tv I wanted to buy during Black Friday week which was $138 but was out of stock has been changed to $238. Either fix this or I will never be back to Walmart. There’s a new Target store across the street now.

Read full quote Margarite S Goo Margarite S Goo Feels Disappointed | Oct 06, 2024

It was not pleasant they don’t address the issue and not really much concerned about the problems not good customer service

Read full quote

Summary of Walmart Customer Service Calls

53K TOTALCALLS 04:40 AVG CALLDURATION 13% ISSUESRESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Walmart?

Shipping and Delivery Question:

• 4d ago “Have not received promised refund”
• 9d ago “I never got my order delivered tonight”
• 10d ago “Missing package”

Request for Information Question:

• 1d ago “About a iPhone 15 phone case and screen protector”
• 6d ago “I am calling to find out if my husbands walmart.com account was deleted. He was hacked a few weeks ago and the agent said that they were gonna delete it for us?”
• 10d ago “Help!”

Product/ Service Question:

• 16d ago “Tech support”
• 16d ago “Operating system deactivate”
• 16d ago “It system deactivate”

Payments and Charges Question:

• 9d ago “Credit card”
• 13d ago “Fraud alert”
• 15d ago “YOU CHARDED you charge me a fee to order when I get FOOD STAMPS and it would not take my new car for my insurance”

Return/ Replace Question:

• 6d ago “Email address has changed”
• 16d ago “Address correction”
• 18d ago “Return”

Activation/ Cancellation Question:

• 8d ago “Cancel order”
• 13d ago “Cancel account”
• 16d ago “Order keep canceling”

Refund Question:

• 4d ago “Refund of order”
• 4d ago “Refusing refund”
• 5d ago “Refund”

Cards Question:

• 10d ago “It says my pin is incorrect when it has been the pin # for ever???”
• 28d ago “The gift card that was sent to me about email was blocked the card was never no good therefore I would love a return of my money and I don't want to hear that we don't return I've done one through this with the rest team they flagged it they said the”
• 1M ago “Can’t use gift card”

Account Question:

• 22d ago “Account”
• 23d ago “Trying to reopen my account”
• 26d ago “Phone hacked”

Staff Question:

• 2M ago “I have one of your managers that tried to lie on me and I had people to back it up and I got their number so if I take this further, and if this is not resolved, I will do something with legal action”
• 4M ago “Ridiculous, rude service”
• 5M ago “Time money services stop today”

Website/ Application Question:

• 28d ago “Tire installation”
• 1M ago “Order online”
• 1M ago “I'm trying to order online and it is not taking my health card even with money on it”

Employment Question:

• 26d ago “401k”
• 10M ago “Need W2 forms”
• 11M ago “W2”

Other Question:

• 22h ago “Retur teplacement”
• 1d ago “Items received that i did not order”
• 1d ago “Inform Walmart that item received at home that I did not order”

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