Walmart Customer Service Phone Number (800) 925-6278, Email ...

Skip to content This week the number of Walmart customer service requests is much higher than usual. Updated on 02/20/2026 Contact Walmart Customer Service Reviews 0 Contacts Community Advertisements

Walmart Phone Numbers and Emails

Toll-Free Number:

• (800) 925-6278

Call customer service Send Message

Customer Service:

• (877) 294-1086 Credit Card
• (877) 937-4098 MoneyCard
• (877) 968-6391 Product Care Plan
• (866) 633-9096 Visa Gift Card
• (800) 571-1376 Visa Gift Card

Accessibility:

• (800) 966-6546

Headquarters:

• (479) 273-4000

Media:

• (800) 331-0085

Walmart Emails:

Customer Service Walmart Surveys Investors/ Franchising Legal Privacy Inquiries Media Advertising Inquiries [email protected] Is this your business? phone numbers and emails Advertisements

Walmart Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

• Walmart Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

  Source Distribution 93% phone 7% email

• The best phone number to call Walmart is (800) 925-6278. 81% of consumers used this number to address their issues and concerns. Meanwhile, 79% of users reported contacting a real person successfully by dialing the phone number (877) 294-1086.

• The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

• Be prepared for the call as Walmart may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.

View full overview › Walmart Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

• Walmart Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

  Source Distribution 93% phone 7% email

• The best phone number to call Walmart is (800) 925-6278. 81% of consumers used this number to address their issues and concerns. Meanwhile, 79% of users reported contacting a real person successfully by dialing the phone number (877) 294-1086.

• The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

• Be prepared for the call as Walmart may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.

• People call Walmart mainly because of request for information, product/ service, shipping and delivery.

• 12% of the consumers who called the company’s customer support stated that their issues were resolved.

• Most customers feel very satisfied after talking to customer service representatives.

• The best email to contact Walmart is [email protected]. 63% of customers use this email address to address their issues and concerns.

• Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.

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Frequently asked questions about Walmart

Winnie Murugi PissedConsumer Reporter 02/20/2026

How To Call Walmart Customer Service?

One of the quickest ways to contact the retailer is to use Walmart customer service phone number. For support and assistance, you can call company customer service and ask all your questions via this phone number: 1-800-925-6278 (1-800-WALMART). If you wonder how long is Walmart customer service open, it's from 8 am to 11 pm every weekday.

What Is Walmart Email Address?

Another way to get Walmart customer service support is to send an email on the official website. You can write about products, store experience, service, and other issues. Except for the opportunity for sharing feedback, Walmart.com also gives information about FAQs, store locations, and financial help centers. The easiest way to email Walmart online customer service is to fill out the form on Walmart.com. But if you have an issue that doesn’t relate to the topics on the website, you can send your inquiry to the following customer service email: [email protected]. The answer terms may vary a lot, from a few days to one week.

How To Chat With Walmart Customer Service?

Walmart website covers most of the common questions about the stores. If you need help, you can use live chat. That’s the fastest way to get in touch with Walmart chat support is to go to their Help page and choose the option ‘Contact us’. You will see the window on the side that lets you choose the topic of your request for support. Customers can write their feedback, ask any questions, or get detailed information via Walmart live chat.You can also use Instagram Direct, Facebook messenger, or Twitter to reach Walmart customer service online.

What Time Does Walmart Close And Open?

Walmart stores are usually open from 6 am to 11 pm.

How Do I Communicate With Walmart?

To get in touch with the Walmart support, call toll-free at Call 1-800-925-6278 (1-800-WALMART) or drop an email at [email protected].

How To Cancel Walmart Plus?

To cancel Walmart plus, follow these steps:

1. Go to the Walmart website.
2. Log in to your account.
3. Select account.
4. Choose “Walmart+”
5. Click the “Manage Membership” button.
6. Choose the “Cancel Membership” option.

How Do I Make A Complaint To Walmart?

To file a complaint about Walmart, choose one of the options:

1. Call 1-800-925-6278.
2. Send a fax to 1-877-291-8154 or 614-921-9866.
3. Send an email to [email protected].

Can I Email The CEO Of Walmart?

To contact Walmart CEO, send an email to [email protected] or [email protected].

How To Delete A Walmart Account?

To delete your Walmart account, reach out to the company via the “Contact Us” section on the website. Alternatively, go to the “Account” section on your Walmart app and follow the “Request to Delete Account” link.

How To Cancel Walmart Membership Online?

To cancel your Walmart membership, follow these steps:

1. Go to the Walmart website.
2. Log in to your account.
3. Choose “Walmart+”
4. Click the “Manage Membership” button.
5. Choose the “Cancel Membership” option.

Where To Buy Walmart Gift Cards?

You can buy Walmart gift cards from Walmart or from Sam’s Club.

How To Cancel A Walmart Order?

To cancel your Walmart order, follow these steps:

1. Go to the Walmart website.
2. Log in to your account.
3. Select ” Purchase History”.
4. Find the order you want to cancel and click the “Request Cancellation” button.

Who Is The Owner Of Walmart?

Walmart is a family-owned business. The company is controlled by the Walton family.

Contact Information

Walmart Website:

• www.walmart.com

Walmart Help Center:

• Visit contact page

Corporate Office Address:

Walmart Corporate 702 SW 8th Street Bentonville, Arkansas 72716-0160 United States

Help in Social Networks:

• Facebook
• Pinterest
• Instagram
• Twitter
• Linkedin
• Youtube

Other Info (opening hours):

Customer Service Hours (CT):

Monday - Friday: 8:00am - 11:00pm

Saturday: 9:00am - 9:00pm

Sunday: 12:00pm - 7:00pm

More contact details

Fax:

+1-877-291-8154

Walmart Customer Service Reviews

1.7 / 5 Poor See all 15.9K reviews Quianna Ujc Feb 20, 2026 Gallogina35@***.com

Im very upset about this and if you have time for this please give me my money back for the vanity which was ordered on February 7th.Let me know when its refunded!Thats what I need

Read full review Zaraya Djg Feb 16, 2026 Pissed

Trying to get in touch with customer service and it's impossible. At the end of the day I should have been allowed to but the item at the price on the shelf.Sorry but walmart just doesn't care. Very disappointed

Read full review FRANCES L Hls Feb 14, 2026 No person to help you 3.0

You can look through possible reasons for your problem,you can chat but never get any real help. Bla

Read full review Elija S Idn Feb 11, 2026 I wish when somebody calls they get a live agent 5.0

I didnt get to talk to a customer service rep. It was only the automated I dont like those. God bless you Walmart company

Read full review

How Good is Walmart's Customer Service?

Josiyah Jqh Josiyah Jqh Feels Disappointed | Feb 20, 2026

I prefer a person to assist in problems. I lost money and it's not refundable. I don't understand why.

Read full quote Akeela Eaj Akeela Eaj Feels Disappointed | Feb 16, 2026

I am still waiting to have someone call me back! I need to order something and I need information as to where it’s coming from and how long it’ll take!Nothing really that complicated!

Read full quote Andrea B Dqn Andrea B Dqn Feels Satisfied | Nov 05, 2025

They don’t know what they have in stock. Ordering system is messed up for delivery and shipping. Difficult to add a gift card.

Read full quote Denise H Lcw Denise H Lcw Feels Satisfied | Sep 12, 2025

Customer Service was e but issue is not resolved.

Read full quote Crystal C Ywb Crystal C Ywb Feels Disappointed | Mar 01, 2025

You don’t talk to a live person!!!!!!

Read full quote Darya Kpw Darya Kpw Feels Disappointed | Feb 11, 2025

Unable to find out if I will be charged $900.00+ for a PLATSTATION I DID NOT PURCHASE

Read full quote

Summary of Walmart Customer Service Calls

53.9K TOTALCALLS 04:05 AVG CALLDURATION 12% ISSUESRESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Walmart?

Shipping and Delivery Question:

• 1d ago “Online order not delivered”
• 1d ago “Order not delivered”
• 2d ago “I haven't got my order”

Request for Information Question:

• 1d ago “About my orders”
• 2d ago “Talk to a representative”
• 2d ago “Questions about my account”

Product/ Service Question:

• 1d ago “Use to work for walmart and I want my w-2 so I can file my taxes”
• 2d ago “Purchase questions”
• 2d ago “Access denied”

Payments and Charges Question:

• 1d ago “Fraudulent charge from your business”
• 2d ago “Copy of receipt”
• 4d ago “Fraudulent charges”

Return/ Replace Question:

• 1d ago “I am trying to change my email”
• 1d ago “Change email”
• 1d ago “Changed card”

Activation/ Cancellation Question:

• 1d ago “Cancel a order”
• 4d ago “Cancel membership on old account”
• 8d ago “Canceled order”

Refund Question:

• 1d ago “Refund issues”
• 1d ago “Refund”
• 5d ago “Need a refund”

Cards Question:

• 1d ago “I bought money card at Walmart in colton California on Mt Vernon ave 2 years ago I loaded it with $500 dollars and I been scammed by this purchase this isn't the first time my delema like I said 3 years ago this happened and your green dot money ca”
• 2d ago “Your declining my card for suspected fraud this is not accurate”
• 3d ago “I used my two cards today one for 54.93 card used was my Mercury credit card & the other card was my over the counter card from united health care card .now Walmart has charged my capital one card which I never used & they are saying I went over”

Account Question:

• 1d ago “My account is closed ???”
• 1d ago “Can't log on to account”
• 1d ago “Can’t get in toMy account”

Staff Question:

• 2d ago “Customerservicehelpwithanorder”
• 17d ago “Customer service”
• 19d ago “Rude employees”

Website/ Application Question:

• 2d ago “February 16,2026 I was unable to get Walmart app to get my 10¢ off for gas”
• 3d ago “Order online”
• 15d ago “For four days, I’ve been trying to order my groceries through my Walmart app and when I check out, it says temporarily out of service try later”

Employment Question:

• 3d ago “W2”
• 12d ago “I'm missing a paycheck still can't get it”
• 2M ago “401k”

Other Question:

• 1d ago “My order messed up”
• 1d ago “Trying to buy something”
• 1d ago “Order problems”

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