WH-CH500 | Help Guide | Top - Sony Corporation

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Use this manual if you encounter any problems, or have any questions.

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• Getting started
  • What you can do with the Bluetooth function
  • About voice guidance
  • Supplied accessories
    • Checking the package contents
  • Parts and controls
    • Location and function of parts
    • About the indicator
  • Power/Charging
    • Charging the headset
    • Available operating time
    • Checking the remaining battery charge
    • System requirements for battery charge using USB
    • Turning on the headset
    • Turning off the headset
• Making connections
  • How to make a wireless connection to Bluetooth devices
  • One-touch connection (NFC) compatible Android devices
    • One-touch connection (NFC) with a smartphone (Android 4.1 or later)
    • Disconnecting the smartphone by one touch (NFC)
    • Switching the device by one touch (NFC)
  • Android devices not compatible with one-touch connection (NFC)
    • Pairing and connecting with an Android smartphone
    • Connecting to a paired Android smartphone
  • iPhone (iOS devices)
    • Pairing and connecting with an iPhone
    • Connecting to a paired iPhone
  • Computers
    • Pairing and connecting with a computer (Windows 10)
    • Pairing and connecting with a computer (Windows 8/Windows 8.1)
    • Pairing and connecting with a computer (Windows 7)
    • Connecting to a paired computer (Windows 10)
    • Connecting to a paired computer (Windows 8/Windows 8.1)
    • Connecting to a paired computer (Windows 7)
  • Other Bluetooth devices
    • Pairing and connecting with other Bluetooth devices
    • Connecting to a paired Bluetooth device
  • Disconnecting Bluetooth connection (after use)
• Listening to music
  • Listening to music via a Bluetooth connection
    • Listening to music from a device via Bluetooth connection
    • Controlling the audio device (Bluetooth connection)
    • Disconnecting Bluetooth connection (after use)
  • Supported codecs
• Making phone calls
  • Receiving a call
  • Making a call
  • Functions for a phone call
  • Disconnecting Bluetooth connection (after use)
• Using the voice assist function
  • Using the voice assist function (Google app)
  • Using the voice assist function (Siri)
• Important information
  • Precautions
  • Trademarks
  • Customer support websites
• Troubleshooting
  • What can I do to solve a problem?
  • Power/Charging
    • The headset is not turned on.
    • Charging cannot be done.
    • Charging time is too long.
    • The headset cannot be recognized by a computer.
    • The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch.
  • Sound
    • No sound
    • Low sound level
    • Low sound quality
    • Sound skips frequently.
  • Bluetooth
    • Pairing cannot be done.
    • One-touch connection (NFC) does nor work
    • Unable to make a Bluetooth connection
    • Distorted sound
    • The Bluetooth wireless communication range is short, or the sound skips.
    • The headset does not operate properly
    • Cannot hear a person on a call.
    • Low voice from callers
  • Resetting or initializing the headset
    • Resetting the headset
    • Initializing the headset to restore factory settings