WH-CH700N | Help Guide | Top - Sony Corporation

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Use this manual if you encounter any problems, or have any questions.

The main update contents of the headset software version 4.1.0 and later are supported.

Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the following:

https://www.sony.net/elesupport/

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• Getting started
  • What you can do with the Bluetooth function
  • About voice guidance
  • Supplied accessories
    • Checking the package contents
  • Parts and controls
    • Location and function of parts
    • About the indicator
  • Power/Charging
    • Charging the headset
    • Available operating time
    • Checking the remaining battery charge
    • System requirements for battery charge using USB
    • Turning on the headset
    • Turning off the headset
• Making connections
  • How to make a wireless connection to Bluetooth devices
  • One-touch connection (NFC) compatible Android devices
    • One-touch connection (NFC) with a smartphone (Android 4.1 or later)
    • Disconnecting the smartphone by one touch (NFC)
    • Switching the device by one touch (NFC)
  • Android devices not compatible with one-touch connection (NFC)
    • Pairing and connecting with an Android smartphone
    • Connecting to a paired Android smartphone
  • iPhone (iOS devices)
    • Pairing and connecting with an iPhone
    • Connecting to a paired iPhone
  • Computers
    • Pairing and connecting with a computer (Windows 10)
    • Pairing and connecting with a computer (Windows 8/Windows 8.1)
    • Pairing and connecting with a computer (Windows 7)
    • Connecting to a paired computer (Windows 10)
    • Connecting to a paired computer (Windows 8/Windows 8.1)
    • Connecting to a paired computer (Windows 7)
  • Other Bluetooth devices
    • Pairing and connecting with other Bluetooth devices
    • Connecting to a paired Bluetooth device
  • Multipoint connection
    • Connecting the headset to both a music player and a smartphone or mobile phone
    • Connecting the headset to 2 Android smartphones
    • Connecting the headset to an Android smartphone and an iPhone
  • Disconnecting Bluetooth connection (after use)
  • Using the supplied headphone cable
• Listening to music
  • Listening to music via a Bluetooth connection
    • Listening to music from a device via Bluetooth connection
    • Controlling the audio device (Bluetooth connection)
    • Disconnecting Bluetooth connection (after use)
  • Noise canceling function
    • What is noise canceling?
    • Using the noise canceling function
    • Using the AI noise cancelling function
  • Sound quality mode
    • Switching the sound quality mode
    • Checking the sound quality mode
  • Supported codecs
  • About the DSEE function
• Making phone calls
  • Receiving a call
  • Making a call
  • Functions for a phone call
  • Disconnecting Bluetooth connection (after use)
• Using the voice assist function
  • Using the Google Assistant
  • Using Amazon Alexa
  • Using the voice assist function (Google app)
  • Using the voice assist function (Siri)
• Using the apps
  • What you can do with "Sony | Headphones Connect" app
  • Installing "Sony | Headphones Connect" app
• Important information
  • Precautions
  • Trademarks
  • Customer support websites
• Troubleshooting
  • What can I do to solve a problem?
  • Power/Charging
    • The headset is not turned on.
    • Charging cannot be done.
    • Charging time is too long.
    • The headset cannot be recognized by a computer.
    • The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch.
  • Sound
    • No sound
    • Low sound level
    • Low sound quality
    • Sound skips frequently.
    • The noise canceling effect is not sufficient.
  • Bluetooth
    • Pairing cannot be done.
    • One-touch connection (NFC) does nor work
    • Unable to make a Bluetooth connection
    • Distorted sound
    • The Bluetooth wireless communication range is short, or the sound skips.
    • The headset does not operate properly
    • Cannot hear a person on a call.
    • Low voice from callers
  • Resetting or initializing the headset
    • Resetting the headset
    • Initializing the headset to restore factory settings