What Is A Remote Desktop And How Does It Work? - TechTarget

What is a remote desktop used for?

Tech support professionals often use remote desktop connectivity to troubleshoot live fixes on a client's computer. This capability can be particularly useful when users and tech support teams are not in the same geographic location. By remotely connecting to a user's computer, the support person can diagnose and analyze issues on that device and also implement appropriate fixes. In addition to troubleshooting, IT teams also use remote desktop software to perform administrative tasks like software updates, security patching, device maintenance and server management.

This article is part of

What is desktop management and how does it work?

• Which also includes:
• Comparing 8 desktop management software options for business
• 5 macOS management software options for the enterprise
• Understanding remote desktop connection management tools

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Many remote desktop tools also allow file sharing with the remote computer -- or just the clipboard's content -- from the controlling machine to the remote machine and vice versa. A remote desktop can also allow access to audio in some cases, where the sound on the remote computer transmits to the controlling device.

The two devices can belong to the same user. For example, one might be their home computer, while the other might be their work computer. In such a case, the user can view the files or programs from one device on the other computer to carry on work without interruption.

If the devices belong to two different users, remote desktop software facilitates real-time collaboration and data sharing over distance. For example, a team member in Toronto can share their desktop with a colleague in San Francisco to collaborate on a common task or project.