Why Is EndNote Not Appearing In Word? - AskUs

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I've used EndNote in Word before but now it's disappeared!

I've installed EndNote and have used Cite While You Write (CWYW) in Word before. However every time I close my Word doc, the EndNote ribbon disappears.

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The solution below applies to EndNote X9 and 20/21.

There may be a number of reasons why, if you have had the Cite While You Write (CWYW) add-in showing in Word previously, it may have dropped off. Please try the simple solution provided below in the first instance; if that fails follow the relevant link to Clarivate support provided below.

Windows

To reinstate the EndNote tab in Word on Windows devices, please follow the instructions below in the first instance:

1. In Word, click the File tab and choose Options.
2. Select Add-Ins from the left hand menu.
3. Under the heading Active Application Add-ins, check whether you have the EndNote Cite While You Write COM Add-in (see the Type column).
4. If it is not listed, then go down to the bottom of the window to the Manage drop-down list.
5. With COM Add-ins showing, click Go...
6. If CWYW is installed, then EndNote Cite While You Write will appear as one of the add-ins available. Make sure the box beside it is ticked, then click OK.
7. The EndNote ribbon should appear immediately in Word.

Mac

To re-instate EndNote X8/X9/20/21 in Word on Macs, please see the third link below.

For further help, please see the links below or refer to the Cite While You Write FAQs page from the Clarivate EndNote website (linked below) - scroll down to find the answer that fits your version of Word and EndNote.

Links & Files

• (Clarivate support) EndNote Windows: CWYW tools are disabled and missing in Word Opens in new window
• (Clarivate support) EndNote X8/X9/20 Mac and EndNote online Mac: CWYW tools in Microsoft Word 2016/2019/365 Troubleshooting guide Opens in new window
• The EndNote ribbon is not appearing in Word on my Mac Opens in new window

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Comments (1)

1. Thank you, this worked for me by Monny on Mar 17, 2023

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