14 Day Money Back Guarantee | SMARTY Help Centre

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14 Day Money Back Guarantee

Process your own cancellation

Written by Casey Updated over a month ago

Our 14-day money-back guarantee means you have the right to terminate your SMARTY account within the first 14 days of placing your order and only pay for what you’ve used. It allows you to test us out and see if we're the right fit for you! 🤝

Who does this cover? 🙋‍♂️

It covers anyone who has taken out a new SMARTY account within 14 days of placing their order.

How do I terminate under this policy? ❌

Please note that this process is not reversible, and an account termination cannot be undone.

If you haven't activated your SIM

Follow this link to terminate the account via your dashboard and request a refund.

If you've activated your SIM but haven't used any services

Chat to us to terminate your account, request a refund and get your PAC or STAC (if needed).

We reserve the right to not refund where you have breached the terms of service.

If you've activated your SIM but have used services

Chat to us to terminate your account, request a refund and get your PAC or STAC (if needed).

The refund will be calculated according to what you’ve used up to the date you stopped using your services with us and will be processed at the end of your billing period.

We reserve the right to not refund where you have breached the terms of service.

When will I get my refund? 📅

A refund will be issued back to the original payment method within 5-7 working days.

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