2865815 - SAP Support Backbone Update - Guided Answer

Symptom

You need assistance to setup the new SAP Support Backbone?

• errors in destination SAP-SUPPORT_PORTAL, SAP-SUPPORT_PARCELBOX and SAP-SUPPORT_NOTE_DOWNLOAD- SAP service point ping error : 401 Unauthorized or HTTP ERROR 401 : Unauthorized (SP05)- SAP service point ping error : 404 Connection Refused- SAP service point ping error : 500 HTTP error during proxy handshake- SAP portal connection error 404 : Proxy Connection Refused- SAP portal connection error 500 : SSL Peer Certificate Untrusted- SAP portal connection error 500 : Native SSL- SAP portal connection error 503 : Service Unavailable- SAP Support Documents channel ping error 999: Error during HTTP client receiving operation
• Error messages in task "Create bgRFC Supervisor Destination (SBGRFCCONF) (Configuration phase):"- Error: user_creation_failed or Error: error_occured- bgRFC Supervisor: Authorization check for user <user name> only in client <client number>
• Error 401 Unauthorized
• 407 Proxy Authentication Required
• HTTPIO_PLG_CANCELED
• NIETIMEOUT(-5)
• Error NIEROUT_INTERN(-93)
• Network specific error messages- Error NIECONN_REFUSED(-10)- NIEROUT_HOST_UNKNOWN(-90) or NIEROUT_SERV_UNKNOWN(-91)- NIEROUT_CONN_REFUSED(-92)- Error NIEROUT_PERM_DENIED(-94)
• HTTPIO_PLG_CANCELED (destination SAP-SUPPORT_PORTAL)
• Automatic Activity "Finalize Support Hub Connectivity" failed
• synchronous communication channel - error message HTTP error 200
• ICM_HTTP_CONNECTION_BROKEN in job log 

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Environment

• ABAP systems
• SAP Solution Manager systems
• Focused Run for SAP Solution Manager systems

Keywords

SAP_BASIS_CONFIG_OSS_COMM, SAP_SUPPORT_HUB_CONFIG, STC01, STC02, SAP-SUPPORT_PORTAL, SAP-SUPPORT_PARCELBOX, SAP-SUPPORT_NOTE_DOWNLOAD , KBA , XX-SER-NET , Remote Network Connections for On-Premise Customers , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-SER-EWA , EarlyWatch Alert , BC-UPG-NA , Note Assistant , SV-SMG-INS-CFG , Setup and Configuration of the Solution Manager system , SV-SMG-SDD , Service Data Download , How To

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