SAP Trust Center Services - SAP Support Portal

Skip to Content Contact Us ×

• Product Related Assistance

  Request product related support from SAP

• Non-Product Related Assistance

  Request for existing cases, user IDs, Portal navigation support and more

Key benefits of the SAP Trust Center Services

• Enable secure collaborative business scenarios to mySAP.com customers by using asymmetric cryptography and digital certificates
• Allows you to perform single sign-on to all internal and external systems
• Provide secure access to current and future marketplaces on the Internet
• No administration is necessary as the registration and authentication processes are fully automated
• You are part of the SAP Trust Community, that is founded on SAP's existing customer base

Your source of information on cloud performance, security, privacy and compliance

Visit the SAP Trust Center

Services details

SAP offers you the SAP Trust Center Services to ease secure collaborative business

SAP Passport

Customers and partners are also able to log on to the SAP Support Portal using their SAP Passport and benefit from the advantages of a certificate-based, single sign-on mechanism. If you do not yet use an SAP Passport in your SAP solution you can request an SAP Passport for single sign-on in the SAP Support Portal.

Single sign-on with your SAP Passport

SAP Router

The SAProuter is part of a firewall system and controls connections between internal and external networks. You can obtain special server certificates to validate Internet connections set up for support purposes between your company and SAP with SAProuter.

SAProuter certificates are free of charge for customers and partners.

SAProuter certificates for support connections

Download digital certificates & cryptographic software

• SAP Cryptographic Library(opens in new tab)
• SAP Router Certificates
• Interoperability Information JAVA Crypto Toolkit(opens in new tab)

Root Certificates

If you use web components (clients or servers) that do not already have these certificates, you can update these components by downloading the root certificates provided below.

The different root certificates are used for different purposes, as described below. If you are not sure which one you need, you can import all of them.

Root CA Certificates of SAP Trust Center Services:

• SAP Passport CA G2 (opens in new tab)
• SAP Cloud Root CA(opens in new tab) - Servers need this root certificate to verify SAP Passports. Therefore, you have to import this certificate in your web servers, for example, in front of your workplace or marketplace, to authenticate SAP Passport users.

We protect the download of the root certificates by using the Secure Sockets Layer (SSL) Protocol. SSL will provide you with an encrypted and authenticated channel to the host tcs.mysap.com for downloading the root certificates.

 

Help & support

If you require assistance,  create a case(opens in new tab) and be sure to include which browser and operating system you are using.

• Problems registering SAProuter use component: Network connection (XX-SER-NET)
• Technical problems requesting certificates within Web AS: Secure Store and Forward (BC-SEC-SSF)
• Problems with single sign-on: SAP Support Portal - Access (XX-SER-FORME)
• Check the status of an order: SAP Trust Center Service (XX-SER-TCS)