About Our Returns Policies - Amazon Customer Service

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While returns are generally free, certain situations or item conditions may incur fees. Note that an item cannot be sent back to you after it has been returned (except certain Amazon Luxury items that incur 100% damage fees).

Fee Description Amount
Return Shipping Fee Most items include at least one free return shipping option. However, you may be charged if:
  • You select a shipping/drop-off option that is not free.
  • You return a heavy and/or bulky item.
  • You have an unusually high return rate.
 Varies by item and/or the shipping method selected.
Late fee You may be charged a fee when you do not drop off or complete a carrier pickup on or before the "return by date". 20% of the item price for the first 30 days after the "return by date"; 100% of the item price afterwards.
Damage fee You may be charged a fee when you return an item that is damaged, missing parts, not in original condition, has tags removed or have obvious signs of use for reasons not due to an Amazon.com or seller error. Up to 50% of the item price, except for Amazon Luxury items, which will be charged 100% of the item price.
Restocking Fee You may be charged a fee when you return an item from any of the following product types:
  • Software and video games that are opened, activated, used, or missing parts.
  • Opened collectible cards, board games/table top games, collectible/chase variant figurines.
 100% of the item price

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