ATM Services - Singapore - OCBC Bank

• Personal Banking
• Digital Banking
• ATM Services

The all-new OCBC app. Inspired by you. Download app

Overview

OCBC app 

ATM Services

More Services

Singapore Bank Account

QR Cash Withdrawal No card? No problem. Withdraw cash with peace of mind using QR Cash Withdrawal via the OCBC app at any OCBC ATM island-wide!Follow the steps below to make cardless cash withdrawals with the OCBC app.

View more frequently asked questions

QR Cash Withdrawal

No card? No problem.

Withdraw cash with peace of mind using QR Cash Withdrawal via the OCBC app at any OCBC ATM island-wide!

Follow the steps below to make cardless cash withdrawals with the OCBC app.

View more frequently asked questions

1

From the home screen, tap on the ‘Scan & Pay’ icon and log in

2

Scan the QR code on any OCBC ATM

3

Select your withdrawal amount and proceed accordingly

ATM Services New look. New style.Enjoy a fresh ATM banking experience. With sleeker screens and menus that are intuitive and easy to navigate, a hassle-free experience at our ATMs awaits.

Learn more

OTHER SERVICES

• ATM
• New ATM
• Self Service Kiosk
• ATM Card Services

New screen design Say hello to our new screen designThese are what you will be able to look forward to:

Intuitive Menu Options

Withdraw cash swiftly or select from the top non-cash services at the main page.

Quick Language Toggle

Toggle between your preferred language using the top right-hand button during transactions.

Sleek and Easy Configurations

No more entering numbers to perform selection, simply tap on the screens!

DEPOSIT

Deposit notes into your OCBC current and savings account

Skip the queue and deposit coins into your OCBC currency and savings account anytime, anywhere.

Locate a deposit ATM

MANAGE YOUR PERSONAL DETAILS

Change contact numbers

Change address

Change email

WITHDRAWAL SERVICES

Withdraw with a card

You can withdraw cash with a denomination mix of S$10 and S$50Withdraw without a card via QR Cash WithdrawalNow you can minimise contact with the ATM and scan to withdraw cash with QR Cash Withdrawal using the OCBC app, up to S$1,000 per day.

DEPOSIT

Deposit services

Deposit notes and coins into your OCBC current and savings account From 1 April 2021, the service charge of S$0.012 per coin at the new ATM will be waived so you can enjoy $0 service charge whenever you deposit your cash anytime!

CASH OCBC CHEQUE

Cash OCBC Cheque services

Encash OCBC Personal or Corporate cash cheques* during branch hours

*assistance from our Digital Ambassadors is required

Withdraw up to S$10,000 in a single transaction in your preferred denomination

Service fee waived. Please bring along your OCBC ATM/Debit/Credit Card.

Locate a new ATM MANAGE YOUR PERSONAL DETAILS

Change contact numbers

Change address

Change email

MANAGE YOUR OCBC CARDS

Activate or deactivate overseas card use

Update ATM withdrawal and debit card spending limits

Link or unlink accounts for ATM use

MANAGE YOUR ACCOUNTS

View account balance and transactions

Reactivate account

Link or unlink accounts for ATM use

Locate a Self Service Kiosk CASH & GO

Withdraw cash with your OCBC ATM/ Debit card at all 7-Eleven and Sheng Siong stores islandwide.

• Priority Rates
• Title 4

Stores	7-Eleven	Sheng Siong
Withdrawal Limit	S$200 per transaction Subjected to store's cash availability and customer's daily withdrawal limit	S$1,000 per transaction Subjected to store's cash availability and customer's daily withdrawal limit
Denominations	S$10	S$10
Requirements and other info	Any purchase of any value Not applicable to 7-Eleven stores at Shell petrol stations and Changi Airport	Any purchase of any value Available at all Sheng Siong Stores

OVERSEAS CASH WITHDRAWAL

Need to withdraw money overseas?

Please ensure that the overseas ATM cash withdrawal feature on your OCBC ATM, credit or debit card (linked to your savings or current account) is activated.

Learn more

GET STARTED WITH OCBC DIGITAL BANKING

OCBC app

Available on Apple App Store, Google Play and Huawei App Gallery

Download now

Available on Apple App Store, Google Play and Huawei App Gallery

Download now

Available on Apple App Store, Google Play and Huawei App Gallery

Download now

Available on Apple App Store, Google Play and Huawei App Gallery

Download now

Log in

to OCBC Online Banking or retrieve your Access Code / PIN.

Don't have an online banking account? Register here.

Register for Digital Banking

Forgot your access code and PIN?

FAQs

Common questions

More questions and answers What are the key features in the OCBC app?

We are constantly enhancing the OCBC app experience and cannot wait to get the cool new stuff out for you to enjoy! This is why we are progressively building and releasing these updates. We hope that you enjoy the new experience, and encourage you share your feedback with us. Your Activity

1. What is “Your activity” on the Account Summary dashboard?

   • You can view all your latest transactions across all your Current, Savings and card accounts at one glance in “Your activity”. This includes your last 7 transactions from the past 7 days (including today).
   • Tap on “See more” to view all transactions from the past 7 days. You may also tap on a transaction to view more details, as well as links to actions such as viewing overall spending activity on Money In$ights or to Raise a dispute (applicable for credit cards).
   • Please note that only posted transactions will appear in “Your activity”, as well as in account transaction history (see point 5 below). There may be a lead time between when the transaction is performed and shown on the dashboard.

2. How do I view my transaction history for individual accounts from the Account Summary dashboard?

   You can view details and transaction history (past 6 months) of individual accounts through either of these:

   • Tap on What you have / What you owe > Select a Current/Savings account or card
   • Tap on “See more” beside “Your activity” > Tap on the filter button beside “View all transactions” > Select a Current/Savings account or card

3. How can I view more details for a transaction?

   Tapping on the individual transactions, will launch a pop-up with details such as merchant and transaction date, and links to “Money Insights” and “Raise a dispute” (applicable for credit cards).

4. Why are transaction details shown partially in my account transaction history, whereas I can view all transaction details in “Your activity” on the Account Summary dashboard? (for 1-factor authentication customers)

   Your transaction details are shown fully in “Your activity” on the Account Summary dashboard to provide you with quick access to your most recent transactions. We are working towards rolling this out for the account transaction history interface.

Insights

1. Why am I not getting these personalised insights that others are seeing? Is it exclusive to some customers only?

   These personalised insights are not exclusive, customers may receive them when certain criteria are met.

2. What is SRS contribution insight about? Does it include details such as balance to contribute?

   The insight is a reminder that you have contributed to your SRS last year, but have yet to do so this year. Therefore, the insight serves as a reminder to you.

3. I have already acted upon the personalised insight, why do I still see it?

   Your personalised insights will only be refreshed by the first week of each month.

4. I want to stop receiving these personalised insights, can I turn them off?

   Currently there is no available function to turn off the insights, but this option will be made available in the future.

5. For the Food and Drink report, are food delivery services such as GrabFood included?

   Yes, the transactions listed within the Food and Drink report will include such merchants.

FRANK

1. I have a FRANK product, why can’t I see the FRANK skin?

   The FRANK skin is currently available to our Personal Banking customers between the age of 16 to 29 years old, holding an eligible FRANK product, i.e. FRANK account, FRANK debit or credit card. This excludes Premier and PPC customers.

2. Will I still see the FRANK skin after I close my FRANK account?

   The FRANK skin will be made available as long as you have an eligible FRANK product linked to your access code, which includes FRANK credit or debit card.

3. I wish to revert to the original OCBC app without the FRANK skin, how do I do it?

   • Tap on the top left menu
   • Tap on “Online Banking settings” > Tap on the toggle button beside “Frank theme”

4. Why do some screens on the OCBC app look slightly different from the rest?

   We are progressively updating the app with the redesigned interface and new look, starting with the Welcome screen, Notification inbox, Account Summary dashboard, All transactions page, Main menu, Current and Savings account, and card details. Other sections will be updated with the new designs over time.

5. Can I customise the buttons on the quick access bar on Welcome screen and Account Summary dashboard?

   No, these buttons are not customisable. The buttons are selected by the bank to give customers access to commonly-performed and important transactions and services on the app.

6. Do I need to upgrade my mobile device to download and use the latest app?

   The app is supported on devices running on iOS 11 and Android 5, or later. If your app is not running on these versions, please upgrade your operating systems on your mobile device.

7. I do not like the new version of the app. How do I switch to the previous version?

   Once you update to the latest version, you cannot revert to previous versions of the app. However, we are happy to take your feedback and improve the app further.

8. Must I upgrade to the latest version in order to continue using OCBC app? Can I continue with the current version?

   You can continue using the current version on your mobile device with no disruption to your experience. However, we may require you to update to the latest version in the future for your security – you will be informed via a pop-up on the app then.

Guide to OCBC Digital Banking

How to transfer funds

• By account number
• By UEN
• By NRIC
• By mobile number

Apply for Online Banking

Via online / OCBC app

1. Go to https://www.ocbc.com/getonline

2. Fill in the details and submit the online form
3. You will get instant access to Online Banking.

By mail

Collect and complete an online banking application form from any of our branches.

Mail it to: Oversea-Chinese Banking Corporation LtdAccount ServicesBras Basah Post OfficeLocked Bag Service No. 8Singapore 911886

At any of our branches1. Visit any of our branches2. Select your Internet Banking PIN on the spot3. Start accessing Online Banking immediately

Internet Banking in Simplified Chinese

1. Is Simplified Chinese language available on Internet Banking and OCBC app?

   Yes, it is available on Internet Banking and OCBC app.

2. How do I select my language preference?

   Internet Banking:You may click on the language bar located at the top menu and select your preferred language.

   OCBC app:Tap on top left menu > Settings > Online Banking settings > tap on slider to turn on Chinese language

3. Will I be able to type Chinese characters into form fields on OCBC app?

   No, all forms fields will only accept input in English as the language enhancement is not applicable to our back-end systems.

4. Will language selection made in Internet Banking be reflected in OCBC app and vice-versa?

   Currently this is not possible. We are working on syncing the language selection between Internet Banking and OCBC app and making it available in the future.

5. Will I be able to see content in Chinese language across all services and features in the OCBC app?

   No, we are progressively translating the app. Most services, including viewing of account information, invest, application of products, e-statements, cheque services, settings, secured mailbox are available in Chinese language in this phase (April 2020).

More questions and answers Additional information

Terms and conditions

Terms and conditions governing Electronic Banking services

Terms and conditions governing OCBC Electronic Statements

Terms of service governing Online Banking notify-beneficiary services

Terms and conditions governing OneTouch™ service

Terms and conditions governing Funds Transfers through the PayNow Service

Terms and conditions governing GIRO Arrangements

Terms and conditions governing GIRO arrangements via the OCBC eGIRO Service

Terms and conditions governing eGIRO Arrangements

Terms and Conditions governing OCBC EDP/EDP+ Scheme

Terms and conditions governing OCBC Rewards Programme

Important notices

Learn more about Phishing, Malware and Online Banking Security

Trademarks usage

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Android, Google Pay and Google Play are trademarks of Google LLC.HUAWEI, the Huawei logo and the AppGallery logo are trademarks of Huawei Technologies Co., Ltd.

Awards

Best Digital Bank Singapore

Euromoney 2024

Best Retail Bank Singapore & SEA

The Digital Banker 2024

Best & Most Innovative Retail Bank Singapore

Global Banking & Finance Review 2024

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