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General
- - General
    - Frequently asked questions
    - Useful forms
- - Investment Sales Feedback
    - Frequently asked questions
    - Useful forms
OCBC Digital Banking
- - Navigating the OCBC App
    - Frequently asked questions
    - Useful forms
- - OCBC Money Lock
    - Frequently asked questions
    - Useful forms
- - OCBC Money Lock for SGD Time Deposit
    - Frequently asked questions
    - Useful forms
- - General
    - Frequently asked questions
    - Useful forms
- - Login
    - Frequently asked questions
    - Useful forms
- - OCBC OneToken
    - Frequently asked questions
    - Useful forms
- - Transaction Alerts
    - Frequently asked questions
    - Useful forms
- - Online Security
    - Frequently asked questions
    - Useful forms
- - Online Transactions
    - Frequently asked questions
    - Useful forms
- - Online Investments
    - Frequently asked questions
    - Useful forms
- - Online Call
    - Frequently asked questions
    - Useful forms
- - Easy Q
    - Frequently asked questions
    - Useful forms
- - Hardware Token
    - Frequently asked questions
    - Useful forms
Phone and SMS Banking
- - Phone Banking
    - Frequently asked questions
    - Useful forms
- - Suspension of Accounts and Cards – where fraudulent transactions are detected
    - Frequently asked questions
    - Useful forms
- - SMS Banking
    - Frequently asked questions
    - Useful forms
Payments and Transfers
- - General
    - Frequently asked questions
    - Useful forms
- - OCBC - PayNow
    - Frequently asked questions
    - Useful forms
- - FAST
    - Frequently asked questions
    - Useful forms
- - GIRO
    - Frequently asked questions
    - Useful forms
- - eGIRO
    - Frequently asked questions
    - Useful forms
- - Cheque
    - Frequently asked questions
    - Useful forms
- - Telegraphic Transfer
    - Frequently asked questions
    - Useful forms
- - Demand Draft
    - Frequently asked questions
    - Useful forms
- - Documents
    - Frequently asked questions
    - Useful forms
- - Billing Organisations
    - Frequently asked questions
    - Useful forms
- - eNets
    - Frequently asked questions
    - Useful forms
- - Pay Any Card
    - Frequently asked questions
    - Useful forms
- - Shared Responsibility Framework
    - Frequently asked questions
    - Useful forms
- - Transaction Code
    - Frequently asked questions
    - Useful forms
Cross Border Payments
- - UnionPay
    - Frequently asked questions
    - Useful forms
- - Alipay+
    - Frequently asked questions
    - Useful forms
- - DuitNow
    - Frequently asked questions
    - Useful forms
- - PromptPay
    - Frequently asked questions
    - Useful forms
- - QRIS
    - Frequently asked questions
    - Useful forms
ATMs
- - General
    - Frequently asked questions
    - Useful forms
- - Cash OCBC Cheques via New ATM
    - Frequently asked questions
    - Useful forms
- - QR Cash Withdrawal
    - Frequently asked questions
    - Useful forms
- - Dynamic Currency Conversion (DCC)
    - Frequently asked questions
    - Useful forms
- - ATM cards - Expiry and Renewal
    - Frequently asked questions
    - Useful forms
- - ATM Card Replacement
    - Frequently asked questions
    - Useful forms
- - ATM Card Cancellation
    - Frequently asked questions
    - Useful forms
- - Suspension of Accounts and Cards – where fraudulent transactions are detected
    - Frequently asked questions
    - Useful forms
Accounts
- - General
    - Frequently asked questions
    - Useful forms
- - 360 Account - General
    - Frequently asked questions
    - Useful forms
- - 360 Account - Salary Bonus
    - Frequently asked questions
    - Useful forms
- - 360 Account - Spend Bonus
    - Frequently asked questions
    - Useful forms
- - 360 Account - Save Bonus
    - Frequently asked questions
    - Useful forms
- - 360 Account - Insure Bonus
    - Frequently asked questions
    - Useful forms
- - 360 Account - Invest Bonus
    - Frequently asked questions
    - Useful forms
- - 360 Account - Grow Bonus
    - Frequently asked questions
    - Useful forms
- - Limited Purpose Bank Account
    - Frequently asked questions
    - Useful forms
- - Time Deposit
    - Frequently asked questions
    - Useful forms
- - Time Deposit - Withdraw Before Maturity
    - Frequently asked questions
    - Useful forms
- - Suspension of Accounts for Work Permit Holders
    - Frequently asked questions
    - Useful forms
Cards
- - General
    - Frequently asked questions
    - Useful forms
- - VOYAGE
    - Frequently asked questions
    - Useful forms
- - Rewards
    - Frequently asked questions
    - Useful forms
- - Instalment Payment Plan (PayLite)
    - Frequently asked questions
    - Useful forms
- - Card Services
    - Frequently asked questions
    - Useful forms
- - Adding Cards to Mobile WalletsNEW
    - Frequently asked questions
    - Useful forms
Loans
- - Home Loan
    - Frequently asked questions
    - Useful forms
- - Transition of Benchmark Rates (English)
    - Frequently asked questions
    - Useful forms
- - Transition of Benchmark Rates (Chinese)
    - Frequently asked questions
    - Useful forms
- - EasiCredit
    - Frequently asked questions
    - Useful forms
Insurance
- - AutoWise
    - Frequently asked questions
    - Useful forms
- - GREAT EV Protect
    - Frequently asked questions
    - Useful forms
- - GREAT CareShield
    - Frequently asked questions
    - Useful forms
- - GREATLife Endowment Insurance 3
    - Frequently asked questions
    - Useful forms
- - GREAT Term Guard
    - Frequently asked questions
    - Useful forms
- - GREAT Critical Cover
    - Frequently asked questions
    - Useful forms
- - GREAT SP (GSP)
    - Frequently asked questions
    - Useful forms
Investments
- - General
    - Frequently asked questions
    - Useful forms
- - CPFIA
    - Frequently asked questions
    - Useful forms
- - Supplementary Retirement Scheme (SRS)
    - Frequently asked questions
    - Useful forms
- - Corporate Action
    - Frequently asked questions
    - Useful forms
- - Electronic Securities Application (ESA)
    - Frequently asked questions
    - Useful forms
- - OCBC RoboInvest
    - Frequently asked questions
    - Useful forms

Expand allCollapse all Frequently asked questions

Discontinuation of MEPS-NETS services

When will MEPS-NETS (Malaysian Electronic Payment System) service be terminated?

The MEPS-NETS service was terminated on 15 May 2022.
What is MEPS-NETS service?

MEPS-NETS (Malaysian Electronic Payment System) allows OCBC customers to perform cash withdrawal on Malaysia ATM with a service fee of $5.00 and vice versa, Malaysia customers can perform withdrawal at OCBC ATM.
Why is this service being terminated?

We are constantly reviewing our services and offering on our ATMs and ATM/Debit and Credit cards. OCBC cardmembers will still be able to perform withdrawal in Malaysia ATMs.

What alternatives do I have for withdrawal on Malaysia ATMs?

ATMs	Fees and Charges
via OCBC Malaysia ATMs	Free
via other Malaysia ATMs that accept: VISA/MasterCard	Nominal service charge of 3% is levied on the S$ equivalent of the amount withdrawn (min S$5 and max S$20 per transaction) Administrative fee of 2.25% of the foreign currency transaction^ Additional service fee, which may vary from bank to bank, may be imposed by the ATM bank

^Foreign currency transactions are converted to local currency based on the rate determined by the respective card associations. Costs incurred by the Bank due to this currency conversion, together with the administrative fee will be debited to your card account as part of the foreign currency transaction.

Can customers still use Malaysia Debit and Credit card to perform withdrawals at OCBC ATMs?

Customers who own Malaysia cards can still perform withdrawals at our ATMs. However, with effect from 15 May 2022, these withdrawals will be considered as VISA or Mastercard transaction. Foreign customers should refer to their issuing banks for more details.

New ATM and Service Kiosk

Where can I locate the new ATM and Service Kiosk?

Experience the new machines at the following branches.

Click here to view their locations.
Are you replacing all the existing machines with the new ATM?

No. We will have both new and existing ATMs to serve you better.
What are the languages available for the new ATM and Service Kiosk?

Available languages are English and Chinese.
What cards do the new ATM and Service Kiosk accept?

Accepted Cards on new ATM: OCBC Singapore Personal ATM/Debit/Credit cards and Corporate ATM/Debit cards only.

Accepted Cards on Service Kiosk: OCBC Singapore Personal ATM/Debit/Credit cards only.
What are the services available in the new ATM?

Cash deposit:
Coins or Notes or both Cash and notes all in one place
Cash withdrawal:
- Based on your daily withdrawal limit in a single transaction
- Above your daily withdrawal limit in a single transaction
- Selection of notes denomination (S$10 and S$50)
Change of personal details:
- Change contact numbers
- Change email
Card related services:
- Activate/deactivate card for overseas use
- Change of ATM withdrawal and debit card spending limits
- Link or unlink accounts for ATM use
Account related services:
- View balance and transactions
- Reactivate accounts
- Link or unlink accounts for ATM use
What is the maximum withdrawal limit for new ATM?

For Personal Customers: You can withdraw up to S$10,000 in a single transaction during branch banking hours or up to your daily withdrawal limit after branch banking hours.

For Corporate Customers: You can withdraw up to your daily withdrawal limit in a single transaction.
Can I deposit SG50 commemorative notes via this new ATM?

Yes, you are able to do so via this new ATM without visiting the branch counter.
Are there any charges for coin deposit?

From 1 April 2021, the service charge of S$0.012 per coin will be waived when you deposit coins at the new ATMs.
What are the services available in the new Service Kiosk?

Service Kiosk enables you to perform non-cash transactions without queuing at the branch counter. Available services include:

Change of personal details:
- Change contact numbers
- Change email
Card related services:
- Activate/deactivate card for overseas use
- Change of ATM withdrawal and debit card spending limits
- Link or unlink accounts for ATM use
Account related services:
- View balance and transactions
- Reactivate accounts
- Link or unlink accounts for ATM use
What are the new ATM and Service Kiosk services that are not available after branch banking hours?

New ATM:

Cash withdrawals above your daily withdrawal limit.

Service Kiosk:

Updating personal details, such as Name, Identity number and Nationality.

What do I need to bring to change my personal details at the Service Kiosk?

Personal Details Update	Documents Required
Name	Singaporeans / Singapore PR NRIC with New Name Foreigners Old & New passports
Nationality	Change to Singapore Certification of citizenship AND New Singapore NRIC Change to Malaysia Certification of citizenship AND New Malaysia NRIC Change to other countries Certification of citizenship AND New Passport
Identity Number	Change to Singapore NRIC New NRIC Change to Malaysia IC New Malaysia NRIC Change to other country Passport Old & New passports
Singapore PR	Singapore Blue NRIC
FIN Number	SG Government Issued Pass (i.e. Employment pass, work permit) OR Passport

Retained ATM Card

Please call 1800 363 3333 (or +65 6363 3333 if you are overseas). Your card may be damaged.
Withdrawal limit

You may change your daily ATM withdrawal and spending limit via OCBC Online Banking or the OCBC app.

OCBC Internet Banking

Step 1: Log in to OCBC Internet Banking

Step 2: Go to Card services > Manage card daily limit

Step 3: Review and confirm the new limit

Step 4: Authorise the change using OCBC OneToken (on your mobile device) or your hardware token

OCBC app

Step 1: Log in to the OCBC app

Step 2: Tap on the "More" icon in the bottom navigation bar > Card Services > Manage card limit > Manage daily limit

Step 3: Select the card you want to manage

Step 4: Update the daily transaction limit

Step 5: Review and confirm the new limit

Step 6: Authorise the change using OCBC OneToken (on your mobile device) or your hardware token

Alternatively, you may request to change the daily withdrawal limit via the following methods:
- OCBC New ATM. Click here to view the list of locations
- OCBC Service Kiosk. Click here to view the list of locations
The limit for local and overseas cash withdrawal, top-up of CEPAS/telco prepaid cards and NETS purchases is S$1,000, S$3,000, or S$5,000 per day depending on the daily limit you have signed up for.
Fund transfer limit

The limit for transfer of funds transactions is defaulted at S$5,000 per day, with a maximum monthly limit at S$25,000.
Deposit notes at OCBC ATMs with deposit services

OCBC New ATMs with Notes and Coins Deposit

You may deposit notes and coins conveniently at any of our new OCBC ATMs. Click here to view the list of locations.
- Deposit cash with or without an ATM card.
- S$0.05, S$0.10, S$0.20, S$0.50, S$1.00, S$2, S$5, S$10, S$50, S$100 and S$1000 Singapore dollar notes and SG50 commemorative notes are accepted.
- Maximum 200 pieces of notes and not exceeding $20,000 per deposit.
- Up to 10 deposits per account daily.
OCBC ATMs Plus with Notes Deposit only

You may deposit notes conveniently at any of our OCBC ATMs with Notes Deposit service that are located island wide.
- Deposit cash with or without an ATM card or with a passbook.
- S$2, S$5, S$10, S$50, S$100 and S$1000 Singapore dollar notes are accepted (SG50 commemorative notes are currently not accepted.)
- Maximum 200 pieces of notes and not exceeding $20,000 per deposit.
- Up to 10 deposits per account daily.
Deposits are not reflected in account

Please call 1800 363 3333 for assistance.
No response on machine

Please call 1800 363 3333 for assistance.
Security tips on using ATMs

Do's & Don't's on ATM Card PIN Managment
- Do not choose a PIN that others can easily guess (e.g. birth date or telephone number).
- Do not use sequential numbers (e.g. 1,2,3,4,5,6..)
- Do memorise your PIN and do not write it down.
- Do not share your PIN with another person because it is the same as giving that individual authority to use your name in a transaction.
- Do not reveal your PIN to anyone. It should not be disclosed even if requested by an authorised OCBC Bank officer.
- Do change your PIN frequently.
Security Tips When Performing Your ATM Transaction
- Before you approach the ATM, look around and check out the area. If anything seems suspicious, go to a different machine or use it at another time.
- Block the pin pad when you are entering your PIN.
- When you have completed your transaction, put away your card, receipt and cash immediately. Look around again to check for anyone who looks suspicious.
- If you have concerns about the security of an ATM location, please contact us at 1800 363 3333.
Fees and charges for ATM usage
- OCBC ATMs in Malaysia, Indonesia, Hong Kong and Macau: Free
- Other ATMs in China and other countries with Visa/PLUS service:
  1. Nominal service charge of 3% is levied on the S$ equivalent of the amount withdrawn (min S$5 and max S$20 per transaction)
  2. Administrative fee of 2.25% of the foreign currency transaction^
  3. Additional service fee, which may vary from bank to bank, may be imposed by the ATM bank
^Foreign currency transactions are converted to local currency based on the rate determined by the respective card associations. Costs incurred by the Bank due to this currency conversion, together with the administrative fee will be debited to your card account as part of the foreign currency transaction

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