Cancel Appointment | Patient Access Support Portal

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Appointments

Cancel an appointment

• Book appointments
• Video consultations
• Your appointments
• Cancel an appointment
• Print appointment or add to calendar
• Manage payment methods (non-GP appointments)
• Are you eligible for a free NHS flu vaccination?

• Book appointments
• Video consultations
• Your appointments
• Cancel an appointment
• Print appointment or add to calendar
• Manage payment methods (non-GP appointments)
• Are you eligible for a free NHS flu vaccination?

Cancel an appointmentLast Updated : 04-Feb-2026

Before cancelling your non-GP appointment, please read the cancellation policy here.

If you need to cancel an appointment, follow the steps below.

Do one of the following:

Cancel directly from the Upcoming appointments section of the homepage.

1. Select the appointment from the Upcoming appointments section.
2. Select Cancel appointment.
3. Enter the reason for cancelling the appointment.
4. Select Cancel appointment.

Cancel from the Appointments section.

1. Select Your Appointments from the dashboard.
2. Locate and select the appointment you wish to cancel, or select in the top right-hand corner of the upcoming appointment.
3. Select Cancel appointment.
4. Enter the reason for cancelling the appointment.
5. Select Cancel appointment.

The appointment has been cancelled.

Still having a problem?

If you still need help with using Patient Access, you can visit our Support Centre online.

If you want to discuss medical issues, please contact your practice

Other categories

• 

  Registration

  Find out how Patient Access works and how you can register

• 

  Signing in

  Signing in for the first time or having trouble logging in

• 

  Repeat medication

  Request repeat medication or managing existing requests

• 

  Medical record

  View and share your medical record

• 

  Messaging

  Send secure messages to your GP

• 

  My Account

  Change your contact and personal details or change your password

• 

  Proxy

  Manage an account on behalf of another patient or relative

• 

  NHS self-referral

  Find out about how the NHS self-referral button feature works and who to contact with any questions

• 

  Health Advice

  Consult with your own GP online

• 

  Release Notes

  Information on the features and improvements in each release

Success

ClosePatient Access technical support

The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications.

When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice.

Do not submit any queries about your medical condition or medications. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care.

For all medical queries, please contact

• Your GP practice during opening hours
• 111 outside of your GP practice's opening hours
• 999 in an emergency only

Cancel Contact technical support