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Go back to my question Mac MacBook Pro User profile for user: zettie9 zettie9 Author User level: Level 1 19 points Cancel Order

Hi, I ordered a macbook pro in the online store. but I want to cancel it. It is still 'Processing' and according to FAQ I'm able to cancel my order. However, there is no button for cancelling the order. Where do I find it?

Posted on Sep 13, 2020 2:07 PM

Me too (255) Me too Me too (255) Me too Reply Question marked as Top-ranking reply User profile for user: Kappy Kappy User level: Level 10 362,007 points

Posted on Sep 13, 2020 2:17 PM

You should contact Apple for help. You may check your order status here, Order Status, and see if there is a cancellation option. Otherwise, see the following.

Contacting Apple Customer and Support Service

  1. To arrange a return for repair or replacement: Mac Repair.
  2. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  3. Primary support help at Contact Support.
  4. To contact product and tech support: Contacting Apple for support and service including international calling numbers.
  5. Starting  an  online  chat  with  Apple  Support.
  6. Apple  Support  using  Twitter
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Question marked as Top-ranking reply User profile for user: Kappy Kappy User level: Level 10 362,007 points

Sep 13, 2020 2:17 PM in response to zettie9

You should contact Apple for help. You may check your order status here, Order Status, and see if there is a cancellation option. Otherwise, see the following.

Contacting Apple Customer and Support Service

  1. To arrange a return for repair or replacement: Mac Repair.
  2. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  3. Primary support help at Contact Support.
  4. To contact product and tech support: Contacting Apple for support and service including international calling numbers.
  5. Starting  an  online  chat  with  Apple  Support.
  6. Apple  Support  using  Twitter
Reply

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