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ECOVACS DEEBOT N79 Robotic Vacuum Cleaner, Strong Suction, for Low-Pile Carpet, Hard Floor, Wi-Fi…

Q: How to reset deebot to factory settings? My deebot goes to circle mode only, so I am hoping the issue is resolved once it has been reset.

asked on July 18, 2020

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Hi thank you for reaching out to Ecovacs. … see more Hi thank you for reaching out to Ecovacs. Regarding to your inquiry that N79 is running in circle, kindly refer the trouble shooting here for your information: 1. Check if the driving wheels are tangled with hair or debris. Use the Multi-Function Cleaning Tool to cut off and remove any hair/debris around it. 2. Please hit the bumper. If you do not hear a click sound, please check if there is something stuck in the bumper. 3. Turn the DEEBOT upside down. Remove the Main Brush Cover. Remove the Main Brush. Use the Multi-Function Cleaning Tool to cut off and remove any hair tangled around the Main Brush. Reinstall the Main Brush. 4. Remove the Side Brushes. Wipe the Side Brushes and their slots with a dry cloth and reinstall. 5. Afterall, reset the deebot Place the Deebot on the charging dock. Turn Off the main power switch and after 5 seconds, turn it On again. Press the auto button. Make sure the blue light is on. Press and hold down the Auto button until you hear 3 beeps. Hope it help. Best, Jessica Rodriguez ECOVACS ROBOTICS Customer Success Working time: 9:00 AM – 9:00 PM EST Monday – Friday. 9:00 AM – 6:00 PM EST Saturday – Sunday We hope to hear from you soon. This ticket will automatically close after 15 days. see less Hi thank you for reaching out to Ecovacs. Regarding to your inquiry that N79 is running in circle, kindly refer the trouble shooting here for your information: 1. Check if the driving wheels are tangled with hair or debris. Use the Multi-Function Cleaning Tool to cut off and remove any hair/debris around it. 2. Please hit the bumper. If you do not hear a click sound, please check if there is something stuck in the bumper. 3. Turn the DEEBOT upside down. Remove the Main Brush Cover. Remove the Main Brush. Use the Multi-Function Cleaning Tool to cut off and remove any hair tangled around the Main Brush. Reinstall the Main Brush. 4. Remove the Side Brushes. Wipe the Side Brushes and their slots with a dry cloth and reinstall. 5. Afterall, reset the deebot Place the Deebot on the charging dock. Turn Off the main power switch and after 5 seconds, turn it On again. Press the auto button. Make sure the blue light is on. Press and hold down the Auto button until you hear 3 beeps. Hope it help. Best, Jessica Rodriguez ECOVACS ROBOTICS Customer Success Working time: 9:00 AM – 9:00 PM EST Monday – Friday. 9:00 AM – 6:00 PM EST Saturday – Sunday We hope to hear from you soon. This ticket will automatically close after 15 days. ECOVACS ROBOTICS Seller · July 18, 2020 One person found this helpful. Did you? Yes | Report

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