Download Paused And Won't Restart - Apple Support Communities

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User profile for user: abhi199217 abhi199217 User level: Level 1 0 points

Oct 1, 2015 9:23 AM in response to Tom Benthin

Just restart your mac again...after 5 mins approx. download will restart from where it was... 🙂

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User profile for user: Tom Benthin Tom Benthin Author User level: Level 1 6 points

Oct 1, 2015 9:26 AM in response to abhi199217

Thanks. I had tried that and it didn't do anything. But there was also an iBooks upgrade that had appeared, so I clicked that to see if it would download. Doing that seemed to kick El Cap back into gear; now they're both downloading. 🙂

Thanks!

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User profile for user: VitalogyPJ VitalogyPJ User level: Level 1 5 points

Oct 1, 2015 9:53 AM in response to Tom Benthin

I have this exact problem and there's nothing else to upgrade than the OS itself so I would like to know how to make it restart.

I just upgraded my macbook air quick and easy, never paused though, but my imac doesn't seem to restart no mater what I do and I can't even delete the "el capitan" icon from the applications folder, I never got to download a single megabyte -.-'

If its there a link to download out the ps store please point me out because other than that its dead :\

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User profile for user: sduck409 sduck409 User level: Level 1 79 points

Oct 1, 2015 7:53 PM in response to Tom Benthin

Likewise. I've restarted, clicked the resume button too many times, waited and waited all day, nothing happens. The best I can get is eventually it will say "waiting..."

My best guess is that the server that handles this is overwhelmed currently.

Wish I would get that iBooks update at least - my ibooks is borked currently.

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User profile for user: grantw1971 grantw1971 User level: Level 1 8 points

Oct 1, 2015 9:15 PM in response to VitalogyPJ

I have the same problem. Started downloading it, then remembered that I needed to do a backup first. Following day try to get it going again to no avail!!!

How do I get it restarted?

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User profile for user: HeroesAreBoring HeroesAreBoring User level: Level 1 0 points

Oct 1, 2015 11:00 PM in response to Tom Benthin

Also having this issue. Lame.

I hope the "servers are busy" theory is right and we can resume shortly.

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User profile for user: VitalogyPJ VitalogyPJ User level: Level 1 5 points

Oct 1, 2015 11:57 PM in response to HeroesAreBoring

Try the following:

- open app store- enter 'purchased'

- look for any app you had installed and it's not anymore and click download

Doing this will most likely trigger the OS to start downloading as well, it did for me. It's a pain having to go through such thing just to get the OS.

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User profile for user: sumitrawat sumitrawat User level: Level 1 10 points

Oct 2, 2015 12:45 AM in response to Tom Benthin

same thing with me.. The installation gets stuck. i clicked on Resume but nothing happened.. here are the screen shots:

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User profile for user: sumitrawat sumitrawat User level: Level 1 10 points

Oct 2, 2015 12:52 AM in response to Tom Benthin

after searching about an hour i found the solution and it worked for me..

App Store > purchased > Check for Unfinished Downloads , in m case it was OS X Yosemtie and OS X EL Capitan ( I clicked on OS X Yosemite) and the it worked.

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User profile for user: aiti_nz aiti_nz User level: Level 1 0 points

Oct 2, 2015 2:31 AM in response to sumitrawat

Thanks - this worked for me. Just started anything else off and now El Capitan has started its download again - weird but works!!

Cheers.

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User profile for user: RamFev RamFev User level: Level 1 0 points

Oct 2, 2015 2:33 AM in response to sumitrawat

Thanks after trying for ages to get this restarted your solution worked perfectly.

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User profile for user: mark-enigma2me mark-enigma2me User level: Level 1 8 points

Oct 2, 2015 4:53 AM in response to VitalogyPJ

Good idea. I had the same issue as everyone else: download was paused.

So I went into the App Store, found an app that I had purchased, clicked on it to install and voila! El Capitan started again.

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User profile for user: jbrios jbrios User level: Level 1 0 points

Oct 2, 2015 2:08 PM in response to sumitrawat

It worked for me. That's a terrible bug in AppStore. Apple, fix it! now! The workaround is not a solution. ⚠

sumitrawat wrote:

after searching about an hour i found the solution and it worked for me..

App Store > purchased > Check for Unfinished Downloads , in m case it was OS X Yosemtie and OS X EL Capitan ( I clicked on OS X Yosemite) and the it worked.

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User profile for user: Angelhomework Angelhomework User level: Level 1 0 points

Oct 2, 2015 11:38 PM in response to jbrios

I have the same issue. I had to click OS X Yosemite to re-download again in order to resume OS X EI Capitan. I paused Yosemite and Captian also paused as well. Looks like I have to download both them at the same time.

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User profile for user: iDaveyy iDaveyy User level: Level 1 0 points

Oct 3, 2015 1:48 AM in response to Tom Benthin

Open App Store, 'Store' > 'Check for unfinished downloads' ... That should kick start the El Capitan download. I had the exact same problem until i did this

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