Factory Reset Your Kindle E-Reader - Amazon Customer Service

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Digital Services and Device Support › Kindle E-Reader Help › Setup and Connection on Kindle E-Reader › Factory Reset Your Kindle E-Reader

A factory reset (or factory default) is suggested before gifting or selling a device, and in some cases for troubleshooting.

Important:

A factory reset returns the device to its original factory settings, removing all your personal data, downloaded content, and content that hasn't been synced.

If you use the VoiceView Over Bluetooth feature, you'll need to download the file to your device from our page: Download the VoiceView Audio File for Your Kindle (English Only).

1. From the home screen, swipe down to open the Quick Actions or select Menu.
2. Select Settings or All Settings.
3. Go to Device Options or select Menu.
4. Select Factory Reset. For older devices, select Reset Device again.
5. When prompted, select Yes to confirm.

Upon completion of a factory reset, your device is deregistered from your Amazon account. To use the device, register it again.

Recommended Help Topics

• Deregister Your Kindle E-Reader
• Restart Your Kindle E-Reader
• Download the VoiceView Audio File for Your Kindle
• Sync Your Kindle E-Reader
• Get Help to Register Your Kindle E-Reader

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Setup and Connection on Kindle E-Reader

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