FAQ | Medieval Times Dinner & Tournament

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Frequently Asked Questions

Questions about the Show

What exactly is Medieval Times?

At Medieval Times, we offer a boisterous, family-friendly experience inspired by an 11th-century feast and tournament. You’ll be served a 4-course banquet as you cheer for one of six knights competing in the joust and other tests of skill.

What should be expected at a Medieval Times performance?

Prepare for a 2 hour experience full of adventure set in Medieval Spain. Highly trained knights will joust and show off their swordsmanship in hand-to-hand combat, along with displays of horsemanship and majestic falconry.

Is the show historically accurate?

Medieval Times is based upon authentic Medieval history and is the true story of a noble family with documentation dating back to the 11th Century.

What else does Medieval Times have besides a feast and show?

We welcome our adult guests to imbibe at our vast bar, while everyone can procure goods at our gift shop, and peruse the Hall of Arms.

Is the show appropriate for all ages?

It is! Children under the age of 3 are admitted free as long as they sit on adults’ laps and eat from their plate. If you prefer the child to have his or her own seat and meal then the child rate would apply.

What is the running time of the show?

The show is approximately 90 minutes long.

Will strobe lights be used in the show?

Yes, the show uses stroboscopic effects.

Is the show accessible to those with disabilities?

Certainly, for accessible seating, let our staff know upon arrival that you require accessible seating and we will make accommodations. When purchasing tickets online, you may also check “Show me ADA/Accessible Seating” and we will reserve your accessible seating ahead of time.

How early should I get there?

Your confirmation email will include details on when our Castle doors open. Seating is first-come, first-served and will be assigned based on your package selection and group size. We recommend arriving when the doors open to obtain the best seats in your seating section and avoid long entrance lines. Once inside our Hall of Arms, you’ll be able to enjoy our gift shops, full-service bar, and authentic medieval artifacts.

What is the dress code?

The dress code for our Castles is casual – please feel free to come ready for feasting, fighting, and fun! As our Castles are indoor and climate-controlled, some guests prefer to bring a light sweater or jacket. We ask that you refrain from hats or headdresses that may block the view of other guests during the tournament or masks/costumes that cover your face in its entirety.

Do you sell merchandise?

We do, visit our gift shop to browse merchandise, including costumes and medieval toy weapons.

Questions about Tickets

How can I purchase tickets?

Seating at the Castles is limited and reservations are strongly recommended. Our online ticketing allows for viewing of showtimes as well as purchase of tickets and enhancement packages. Visa, MasterCard, Discover/Novus, and American Express are accepted.

What is the performance schedule?

The performance schedule changes depending on the castle location. Choose your castle to view upcoming shows near you.

Do the tickets include parking?

With the exception of our Toronto Castle, all Medieval Times Dinner & Tournament Castles offer free on-site car, bus and handicapped parking. At our Toronto castle, public parking lots are available on the grounds. Seasonal rates apply.

What's the difference between the different packages?

Different packages contain different features, like photos or cake for every guest. You’ll see the package options and features available when you select “Buy Tickets.”

At what age does a child require a ticket?

Children under the age of 3 are admitted free as long as they sit on adults’ laps and eat from their plate. If you prefer the child to have his or her own seat and meal then the child rate would apply.

I am having an issue purchasing tickets online. Who can I contact?

Please contact our team at 888-935-6878 for assistance.

I have a promo code that is not working at checkout? How do I use it?

Current promotions, if applicable, are available under the Planning and Offers page for your Castle. You may also contact us at 888-935-6878 for assistance.

I can no longer go – how do I get a refund on my tickets?

Our tickets are non-refundable, but you can reschedule them for another day, pending availability. Ticket reschedule fees apply. Please contact us at 888-935-6878 with your preferred reschedule date and our team can assist.

How can I add a guest to my order?

As long as the show (or your selected package) is not sold out, we can definitely add guests to your reservation!  Please give us a call at 888-WE-JOUST with your order number handy and our agents can assist.

How can I be seated with other guests?

In order to be seated together, we recommend making one reservation for all guests attending. To sit with a group who has a separate reservation, please have all order numbers ready when you arrive at the box office on the day of the show. Guests will only be seated with people booked with the same seating package and will be based on seat availability.

I didn’t receive my ticket confirmation email

If you have not received your email confirmation, please contact us at [email protected] with the email address and phone number used to make the reservation and we would be happy to resend it!

Can I book tickets from outside the United States or Canada?

Our website doesn’t accept orders from outside the US or Canada, but we have team members standing by at 1-888-WE-JOUST who can assist and take your order over the phone. Please give us a call and we would be happy to help!

Can I change the date on my reservation?

We would be happy to help you reschedule to any date with availability for your same ticket package. Please check our show schedule online and call us at 888-WE-JOUST with your preferred date. Ticket reschedule fees apply.

How old do you have to be to attend Medieval Times?

Medieval Times welcomes guests of all ages to the Castle! To enter the Castle, all children must be accompanied by a parent or guardian. Guests ages 16 and up may enter the Castle independently without an adult to accompany them.

Is gratuity included?

We often get asked if gratuity is included in the admission price! Gratuity for your hard-working serfs and wenches is not included as a part of your ticket. You may take care of your server with a cash, credit card, or mobile tip at the end of the show.

Can I purchase tickets as a gift for someone else?

We would be happy to help! If you are purchasing tickets for a specific date, select Buy Tickets above, and during checkout, you will be prompted for the name of the guest attending. If you’d like to purchase tickets without a specific show date, we have team members standing by at 1-888-WE-JOUST who can assist. Please give us a call and we would be happy to help!

Questions about Groups

Do you offer any special ticket pricing for large groups?

Yes, learn more about offerings for groups of 15 or more by filling out the form on the Groups and Celebrations page.

What type of group celebrations do you offer?

All kinds! We offer birthday parties for every age, company celebrations, troop outings, field trips and summer camps. We’re also perfect for a holiday party, milestones like prom and everything else. Visit Groups & Celebrations to find out more or get in touch with an event planner for your castle.

Questions about the Food

What's on the banquet menu?

Guests feast on garlic bread, tomato bisque soup, roasted chicken, sweet buttered corn, herb-basted potatoes, dessert of the Castle, coffee and two rounds of select non-alcoholic beverages. Adult guests can enjoy alcoholic refreshments from our full-service bar. Vegetarian meals are available upon request, simply let your server know.

Do you offer options for vegetarians or vegans?

We sure do. The vegan meal includes a generous serving of hummus with carrot and celery sticks, a main course featuring three-bean stew with fire-roasted tomato and brown rice, and a choice of fresh fruit or Italian ice for dessert. The vegetarian option includes all of these vegan dishes along with a side of warm pita bread. If you require a vegetarian or vegan meal, please let your server know when you are seated.

Do you have gluten-free options?

Yes, gluten-free meals that are available upon request include tomato bisque soup, hummus, carrot and celery sticks, and the main course of roasted chicken, sweet buttered corn and herb-basted potato, as well as a choice of fresh fruit or Italian ice for dessert. If you require a gluten-free meal, please let your server know when you are seated.

Do you offer nutritional and allergen information?

Yes, visit the Feast page for nutritional information.

Will I leave hungry?

Not with our hearty 4-course feast! We’ll even provide you with a way to take your leftovers home, should you not be able to devour it all.

Is identification required to purchase alcohol?

Yes, we must request a photo ID for alcohol purchases. In the United States, guests must be at least 21 years old. In Canada, guests must be at least 19 years old. International guests of age will be required to show a valid, unexpired passport to purchase alcohol.

What if I don't want to use my hands to eat?

Silverware is available upon request.

Can I bring in outside food/cake?

For the health and safety of our guests and team members, Medieval Times does not allow outside food or beverage into our Castle. We do offer allergen, vegetarian, vegan, and gluten-free options. Click here for information about our feast and alternate meal accommodations! If you are celebrating with us, we offer cake by the slice and would be happy to assist you with adding this to your reservation.

Other General Questions

Can I bring my camera or video camera to the show?

Yes, though we ask that you not use flash.

Can we meet the cast?

We offer a few options for meet-and-greets! After the last show of the day in every Castle, our Knights return to the Hall of Arms to meet and greet guests. Additionally, prior to the start of the show, guests may participate in a Knighting Ceremony conducted by a member of our cast. The ceremony is available for purchase when you select your tickets.

Who do I contact about my experience at the show?

We welcome any and all feedback, and invite you to give us that feedback at [email protected]. We await your message!

Where can I get information about and press, media samples, or an interview?

We appreciate your interest. You can contact us at 214-596-7600 or [email protected]. Our corporate and local teams are eager to work with members of the media and look forward to seeing you at one of our castles.

Can I bring in balloons?

Medieval Times does not allow balloons into our Castle.

Can I bring in a weapon/toy weapon?

Medieval Times does not allow weapons of any kind (real or fake!) into the Castle.

The Experience

An Epic Tournament Like No Other

The top knights of our kingdom will battle with brawn and steel to determine one victor to protect the throne. Join us as we feast and raise a goblet to our Queen.

Explore The Experience