HDR Videos In Messenger Too Bright - Apple Support Communities

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Go back to my question iPad User profile for user: Jack8094 Jack8094 Author User level: Level 1 13 points HDR Videos in messenger too bright

Videos I receive in messenger on my IPAD have always been ok until last week. Now they look ok until I hit play and they are too bright and can’t see detail. On my iPhone they are still fine, just a problem on Ipad.

Posted on Mar 3, 2022 2:25 PM

Me too (1110) Me too Me too (1110) Me too Reply Question marked as Top-ranking reply User profile for user: AdvisorMP AdvisorMP User level: Community Specialist

Posted on Mar 4, 2022 12:53 PM

Thanks for reaching out, Jack8094.

It sounds like you're having some trouble with video playback on your iPad. We can help.

You mentioned this is happening with videos you receive in Messenger. Do you mean Messages, or a third-party app like Facebook Messenger? If it is a third-party app, try downloading the videos to your iPad and playing them from Photos instead. If the issue goes away, you might want to use these steps to see How to contact an app developer for support for third-party apps.

If the issue remains, and you're noticing brightness to be the main factor, you can check your iPad's brightness settings here: Adjust the screen brightness and color on iPad.

Give those steps a try first, and let's see where things stand.

Keep us posted.

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17 replies

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Question marked as Top-ranking reply User profile for user: AdvisorMP AdvisorMP User level: Community Specialist

Mar 4, 2022 12:53 PM in response to Jack8094

Thanks for reaching out, Jack8094.

It sounds like you're having some trouble with video playback on your iPad. We can help.

You mentioned this is happening with videos you receive in Messenger. Do you mean Messages, or a third-party app like Facebook Messenger? If it is a third-party app, try downloading the videos to your iPad and playing them from Photos instead. If the issue goes away, you might want to use these steps to see How to contact an app developer for support for third-party apps.

If the issue remains, and you're noticing brightness to be the main factor, you can check your iPad's brightness settings here: Adjust the screen brightness and color on iPad.

Give those steps a try first, and let's see where things stand.

Keep us posted.

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User profile for user: mingoslkd mingoslkd User level: Community Specialist

Mar 5, 2022 11:00 AM in response to Jack8094

Hey Jack8094,

Thanks for the reply and additional info.

Let's have you save the video to the Photos app, then play there to see if the brightness is back to normal. You'll just need to tap on the down arrow to the right of the video. Then, go to the Photos app to test playing the video.

Since the Messages app can have SMS/MMS (green bubble) or iMessages (blue bubble), which type of message are you receiving when this happens?

One other thing to check, at Settings > General > About > Which "Software Version" are you using? The latest is iPadOS 15.3.1.

Thanks so much, This info will help with the next steps.

Cheers!

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User profile for user: BrianK90 BrianK90 User level: Community Specialist

Mar 5, 2022 11:42 AM in response to Jack8094

Hey Jack8094,

Thanks for letting us know. Are you able to test this out with another video recording? If possible, try recording a video on another device and send it to your iPad via iMessage. Let us know if you experience the same issue.

We want to know if it happens only with this one specific video or any video you receive from a text message.

Best regards.

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User profile for user: bettyfrank bettyfrank User level: Level 1 12 points

May 10, 2022 8:18 PM in response to Decece55

This problem has been around since 2020: Videos in iPad's Messages app too bright … - Apple Community

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User profile for user: Jack8094 Jack8094 Author User level: Level 1 13 points

Mar 5, 2022 10:43 AM in response to AdvisorMP

I wasn’t clear on that, it’s videos I receive in text messages and it just started a week ago. I’ve adjusted brightness on ipad but doesn’t affect video.

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User profile for user: Jack8094 Jack8094 Author User level: Level 1 13 points

Mar 5, 2022 10:45 AM in response to Jack8094

Also tried downloading the video and playing it from there but still the same issue.

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User profile for user: imagolfer imagolfer User level: Level 1 0 points

Apr 9, 2022 5:08 PM in response to Jack8094

Did you ever get this resolved? I’m having the exact same issue on my iPad. Only HDR videos. Too bright to watch.

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User profile for user: Decece55 Decece55 User level: Level 1 13 points

May 2, 2022 2:07 AM in response to Jack8094

I have this problem too on my 6th gen iPad but my wife doesn’t on her 8th gen ipdad.

both are running 15.4.1

come on support!

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User profile for user: Jack8094 Jack8094 Author User level: Level 1 13 points

Mar 5, 2022 11:09 AM in response to mingoslkd

I’m up to date with 15.3.1. I downloaded to photo app and still played too bright. I receive the videos on iMessage blue bubble. I appreciate your help.

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User profile for user: Jack8094 Jack8094 Author User level: Level 1 13 points

Mar 5, 2022 2:22 PM in response to BrianK90

I tried that, still only happens on HDR. I went through numerous oth

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User profile for user: Jack8094 Jack8094 Author User level: Level 1 13 points

Mar 5, 2022 2:23 PM in response to Jack8094

Other messages and only the hdr are too bright. They are all ok on my iPhone, only a problem on iPad.

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User profile for user: Lee_ms Lee_ms User level: Community Specialist

Mar 5, 2022 2:44 PM in response to Jack8094

Jack8094,

In this case we'd recommend reaching out for additional support here: Get Support

Take care.

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User profile for user: Jack8094 Jack8094 Author User level: Level 1 13 points

Mar 5, 2022 5:13 PM in response to Lee_ms

Thanks

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User profile for user: Jack8094 Jack8094 Author User level: Level 1 13 points

Apr 9, 2022 5:32 PM in response to imagolfer

I didn’t. Tried the support link, also. It’s pretty disfunctional. Really hoped it would be a simple setting change.

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User profile for user: SemcoB SemcoB User level: Level 1 8 points

Apr 16, 2022 11:28 AM in response to imagolfer

I’m having the same issues on my ipad and have tried the suggested fixes

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