How Do I Contact Epic Games? - Alucare

Table of Contents :

Toggle

• 📞Customer service telephone
• ✉️Écrire to Epic Games
• 📨Courrier Epic Games
• 🛠️Assistance Epic Games
• 🔍Contact by difficulty
  • 🧒Child account problem
  • 👤Personal account problem
  • 🔑 Forgot password
  • 🔒Problem 2FA
  • 🚪Identifying difficulties
• 📚FAQ
  • ️Right of withdrawal
  • 💸Reimbursement request
  • ⚖️Signaler a dispute

To remember:

1. There are several ways to contact Epic Games for issues related to your account, including phone, email, and postal mail.
2. Epic Games customer service can be contacted for various issues, such as account security problems, purchases on Fortnite, and two-factor authentication difficulties.
3. The Epic Games online support pages offer detailed solutions and allow you to submit specific requests depending on the type of issue you are experiencing.

Having problems with your Epic Games account? Have you run out of solutions and don't know who to contact? You're probably wondering whether it's possible to contact your supplier! Well, the answer is yes, you can get in touch with Epic Games!

It's possible to contact Epic Games for all kinds of complaints or difficulties related to your account. In this article, we'll take you through different ways to contact Epic Games !

How do I contact customer service by phone?

The first solution is to try to contact Epic Games by phone. Like other online platforms, Epic Games also has a customer service phone line. What What is the number for Epic Games customer service in France? Please note that Epic Games does not have a phone number in France. The only number available is that of the brand's headquarters in North Carolina. This is, of course, the following phone number:

• +1 919 854 0070.

You can also visit the help.epicgames.com to contact Epic Games customer support. This site offers help with any Epic Games product. However, for classic games in the Unreal series, visit the website help.unrealtournament.com.

How to write to Epic Games

If you need help with Fortnite or your Epic Games account and want to contact the company via email customer service, you can request assistance on their website. The questions you ask will be answered, including: the security your account, the parental codes, etc.

To get the right answers, however, you need to create an account to connect directly with an advisor. If you already have an account but are unable to access it, please go to the contact form.

• If you also want to ask a question to Epic Games by email, here is the address: [email protected].
• If you wish to send a mail of presumed infringement because you believe that your work has been used on the Epic Games website, or in other services in a manner that constitutes a breachcontact : [email protected].

How do I send a letter to Epic Games?

You can also write (in English) to Epic Games, whose US headquarters address is :

Epic Games, Inc.

620 Crossroads Blvd.

Cary, NC 27518 USA.

If you have any questions or complaints, please contact us atenter your contact details. Also send a registered letter with acknowledgement of receipt to ensure that the letter reaches the right addressee.

For all purchase issue On Fortnite, you can also write to Epic Games at the following address:

Epic Store Returns

3150 Elliott Ave.

Suite 110 Seattle, WA 98121.

How do I contact Epic Games support?

To do this :

• Visit the support page from Epic Games.
• In the search bar, ask your question Where describe your boredom. If necessary, use the navigation buttons to filter searches.
• If you manage to find an article that answers or solves your problem, you can stop right there! If you can't find the “Contact us”scroll down the results page, then click on this button.
• Depending on the service required, select one of the options available on the page. Please contact us.

How do I contact Epic Games if I encounter difficulties?

There are many reasons why you might want to contact Epic Games support. What are they?

Problem with your child's account

If this is your child's Epic Games account, click on CREATE A PARENT/GUARDIAN REQUEST. Then, complete the form and submit it.

Problem with your personal account :

If you need assistance with your personal Epic account and can identify yourself, please click on the "Sign In" button. Complete the form and submit it.

Forgot password :

If you are having trouble accessing your Epic account because you have forgotten your password, select the option "I can't log in to my account." Choose the option "I forgot my password" and follow the instructions provided.

Problem with two-stage verification :

You are experiencing a problem with two-factor authentication (2FA) codes. Select the option "I can't log in to my account" and follow the instructions based on your issue.

Problems with login details

Having trouble accessing your e-mail address, finding your login details, or any other reason that's holding you back? Select the option "I can't log in to my account." Then choose the option "I don't have access to the email address linked to my account. I want to change the email address."

FAQ :

How can I obtain a right of withdrawal from Epic Games?

Products and games available on the Epic Games website are guaranteed for a refund within 14 days of purchase. However, to obtain a refund, you must have played the game. less than 2 hours in total.

Products or games marked as non-refundable or which do not respect the right to refund will not be refunded.

How can I request a refund from Epic Games?

To request a refund, please log in to your account on the site. Then proceed as follows:

1. Go to the tab Transaction 
2. Choose the game title
3. Therefore, if it is eligible for reimbursement, click on the Refund in order to initiate proceedings

How can I report a dispute to Epic Games?

If no dispute is resolved after contacting Epic Games customer service, and you must proceed to arbitration, send a letter to the following postal address:

Epic Games, Inc. Legal Department, ATTN: NOTICE OF DISPUTE, Box 254, 2474 Walnut Street, Cary, North Carolina, 27518 USA

For a complete procedure, include all necessary information, including :

• Your name ;
• Your postal address ;
• Your account name ;
• Your postal address ;
• Your contacts ;
• As well as a detailed description of the difficulties you are experiencing.

There you have it! Armed with all this information, you now know how to call, write, or complain to Epic Games!