How To Contact Epic Games: 10 Steps (with Pictures) - WikiHow

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• Contacting Companies

How to Contact Epic Games: Help for Fortnite, Unreal, and the Launcher Download Article An easy-to-follow guide on getting a hold of Epic Games Co-authored by Eric McClure

Last Updated: September 2, 2025 Fact Checked

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• Help Portal
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• Social Media
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• Mail
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• How do I get a refund on V-bucks?
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• How do I get a refund on the Epic Games store?
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• Who do I contact about licensing Unreal Engine?
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• Video
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• Q&A
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• Warnings

|Show more |Show less X

This article was co-authored by wikiHow staff writer, Eric McClure. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. His digital chapbook, The Internet, was also published in TL;DR Magazine. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundation’s Open Door Reading Series in 2015. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 487,361 times. Learn more...

Epic Games is an American video game company most well-known for Fortnite, although their games launcher is the second most popular out there after Steam. They also published Unreal Engine—one of the most popular game engines out there. If you’re having an issue with the store, your account, Unreal, or any of their games, there are a few tried and true options out there. In this article, walk you through every way you can contact Epic. We’ll even break down how to get your money back if you want a refund, so read on!

Things You Should Know

• You can no longer directly email or call Epic Games for support, the only way support is possible is via the help portal.
• The help portal is best if you want to solve a problem yourself.
• You can request refunds for specific Fortnite items in Fortnite, or request refunds for entire games in the Epic Games launcher.
• Unfortunately, Epic has removed their live chat function and their customer service phone number won’t let you talk to a person.

Steps

Section 1 of 6:

Help Portal

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1. 1 Visit the help portal to solve specific issues. Open the portal and click “games,” “accounts,” or “enterprise” depending on whether you need help with a specific game, your Epic Store account, or Unreal Engine. Then, follow the flow chart of options by clicking on each relevant option. Eventually, Epic will either give you the specific solution, or provide you with a relevant link to get more help.
   • For example, if you have a problem communicating with players in Rocket League, you’d click “games,” then, “Rocket League,” then, “How do I use Push to Talk in Rocket League.”
   • This may or may not lead you to a link to communicate with an employee at Epic.
2. 2 Go to the Epic Games Support page and log in with your account. Then, type in your question or the issue you are dealing with in the search bar.[1]
   • Pro tip: This is the place to be if you’re a parent and you’ve got a question about your child’s behavior online. Select “Create a Parent/Guardian Request” at the bottom of the contact page.
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Section 2 of 6:

Social Media

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1. X (Formerly Twitter) Follow the Epic Games X account at the handle @EpicGames. You can then either write a tweet that can be seen by other people, or you can send them a private message instead. Make sure your tweets and messages are less than 280 characters long or else it won’t fit on the site.
   • Epic Games may not respond over X. It looks like they only occasionally respond in public, so you may have better chances in direct messages.
   • Epic Games seems most active on X, so this is probably your best shot.

Section 3 of 6:

Mail

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1. Send a letter to Epic Games if you’re feeling old-fashioned. It’s probably not the most efficient way to contact Epic, but they do mention you can send them mail on their website! Fill out your letter by hand or type and print it. Stamp and label the envelope. Include a stamped return envelope if you want a response, as well.[2] Address the envelope to:
   • Epic Games, Inc.620 Crossroads Blvd.Cary, NC 27518
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Section 4 of 6:

How do I get a refund on V-bucks?

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1. Go your in-game settings and ask for a specific refund. Open Fortnite and go to the Settings page in the top right. Go to “Account” and then “Content.” Select “Unintentional Purchases” and then click “Submit a Request.” Pick the specific purchase you’d like to refund and select “Submit a Request.”[3]
   • If you want to refund a large number of transactions because your child went wild with your credit card, visit the Epic Games Support page.

Section 5 of 6:

How do I get a refund on the Epic Games store?

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1. Use the account dropdown on the top right of the Epic Games Launcher. Unhappy with a game or program you published on the Epic Store? If the product is refundable, open the launcher and select account dropdown in the top right. Go to the “Transactions” tab and click the title you’d like to return. The refund button will be underneath the title.[4]
   • Some games and programs may not be refundable. It all depends on what the developer’s settings are on the Epic platform.
   • Your refund will be given via the same card you used to purchase the game.
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Section 6 of 6:

Who do I contact about licensing Unreal Engine?

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1. Send your question online via the contact form for Unreal Engine. Fill out your personal (or corporate) info and describe your question or inquiry. Select whether you’d like a sales person to reach out to you or not and submit the query. Epic will reply as soon as they process your request.[5]
   • This is the best option if you want to use Unreal Engine commercially, you want additional training, or you’d like to discuss royalties and licensing.

Community Q&A

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• Question So I made a typo in my email on fortnite what do I do,In that account I recently spent 20 dollars. Mincwaf Community Answer If you made a typo in your email to sign in to your epic games account, erase the error in your email (your typo) and retype your username and password again. Thanks! We're glad this was helpful. Thank you for your feedback. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow Yes No Not Helpful 56 Helpful 22
• Question How do you know when they respond back? Mincwaf Community Answer They will usually send you an email with a customer support member, This email can take up to a week or more depending on what business day you are on. Thanks! We're glad this was helpful. Thank you for your feedback. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow Yes No Not Helpful 17 Helpful 27

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Warnings

• Do not respond to any help emails or password resets that you did not initiate through the Epic Games site. Many hackers try to learn personal information through fake emails.[6] Thanks Helpful 0 Not Helpful 0

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References

1. ↑ https://www.epicgames.com/help/en-US/c-Category_TechnicalSupport/c-TechnicalSupport_GeneralSupport/how-to-contact-epic-support-a000085836
2. ↑ https://www.epicgames.com/site/en-US/about
3. ↑ https://www.epicgames.com/help/en-US/c-Category_Fortnite/c-Fortnite_Billingandpayment/how-can-i-refund-an-item-without-using-a-return-ticket-a000084902
4. ↑ https://www.epicgames.com/site/en-US/store-refund-policy
5. ↑ https://www.unrealengine.com/en-US/license#contact-us-form
6. ↑ https://consumer.ftc.gov/articles/how-recognize-and-avoid-phishing-scams

About This Article

Co-authored by: Eric McClure wikiHow Staff Writer This article was co-authored by wikiHow staff writer, Eric McClure. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. His digital chapbook, The Internet, was also published in TL;DR Magazine. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundation’s Open Door Reading Series in 2015. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. This article has been viewed 487,361 times. 112 votes - 51% Co-authors: 19 Updated: September 2, 2025 Views: 487,361 Categories: Contacting Companies In other languages Spanish Indonesian Portuguese Chinese Italian Japanese

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Yes No Advertisement Cookies make wikiHow better. By continuing to use our site, you agree to our cookie policy. Co-authored by: Eric McClure wikiHow Staff Writer 112 votes - 51% Click a star to vote Co-authors: 19 Updated: September 2, 2025 Views: 487,361

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