How To Fix Ring Doorbell Going Offline: All You Need To Know

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A few months ago, I invested in a Ring Doorbell to deal with the rising cases of porch pirates in my area.

The whole system was running seamlessly until a week ago when I got a notification on the Ring app that the doorbell was offline.

I was not sure why this was happening. When I went home, I rechecked all the parameters and turned the camera on hoping this would not happen again.

Unfortunately, it did happen after a few hours. Again, I got a notification that the system was offline.

I thought that there was an issue with the power cord, so I replaced it but the problem persisted.

I wanted to contact customer support but it was late at night so I decided to look for possible solutions on the internet.

I was surprised to find out how many people were facing a similar issue. However, not many had found a solution.

After hours of research and going through several forums and blog posts, I found reasonable explanations regarding the issue at hand.

To fix your Ring Doorbell going offline, ensure that you have a stable Wi-Fi connection and there are no power disruptions. If the issue persists change the Wi-Fi SSID and reset the device.

I have also mentioned other fixes like replacing the battery and checking the breaker switch in the article.

Check Your Wi-Fi Connection

Your communication with your Ring Doorbell greatly relies on the stability of the Wi-Fi connection.

If you have a lagging or unstable internet, there is a chance that the doorbell will appear offline in the app.

For this, make sure that all the lights on your router are green and perform a speed test.

If you are not getting the promised speeds or if you see flashing yellow or red lights on the router, you might have to get in touch with your ISP.

The best way to deal with this issue is to reconnect the device to the Wi-Fi.

However, before you move on to reconnecting the device, I suggest that you perform a power cycle on your router. Follow these steps:

• Unplug the router from the power source.
• Wait for 2 minutes.
• Plug the router into the power source and let it restart.
• Open the ring app and go to settings.
• Go to the devices sections, choose the doorbell and click on re-connect. 

• Choose the Wi-Fi you want to reconnect the device to.

Rule Out Any Power Disruptions

Power disruptions can not only affect the functionality of a Ring doorbell but can also render it useless in some cases.

Many a time, people who use a battery-operated device believe that power disruptions are something that does not concern them.

However, this is not true. Even battery-operated devices can be affected by power surges due to dying batteries, broken wires, and loose cords.

If your Ring device is going offline again and again you might want to check for corroded or dislodged batteries and loose connections.

In addition to this, voltage issues can also force a Ring Doorbell to go offline.

Ring devices require a minimum of 16VAC. If your transformer is supplying less voltage, your Ring device will not function properly.

Another possible reason for power issues is old wiring around the house. This issue is relatively common in older houses that still use outdated power systems.

Faulty or Discharged Battery

If your Ring Doorbell is going offline again and again there is a chance that its battery is either dying on is faulty.

Since, a Ring Doorbell’s battery lasts for six to twelve months on average, most of the users forget about charging the battery.

The Ring app does push a notification when the battery is dying, but in many cases, it can be left unnoticed.

In addition to this, if you just recently charged your Ring battery but the device is going offline, there might be a fault in the battery.

If the device is still under warranty, you can claim it and get the battery replaced.

Issue With The Breaker Switch

A Ring doorbell that is connected to the wiring system for drawing power, greatly relies on the household’s electrical source.

If the wiring of the house is old or if you have connected too many appliances to the breaker, there is a chance that the fuse has blown out or one of the switches has tripped.

In this case, check if any of the switches has tripped. If it has, reset the switch and allow the Ring doorbell to turn on.

However, if none of the switches have tripped, look for any blown fuses.

Blown fuses are very easy to spot, just see if any of the fuses connected to the system have melted internals.

Replacing the fuse will fix the issue in case it has blown.

Wi-Fi Password Or SSID Issues

If none of the above fixes work, there is a chance that your ISP has rolled our new upgrades that have changed the Wi-Fi SSID.

In many cases, Ring devices do not recognize these changes. This is also true if you have changed your Wi-Fi password or the router.

Either way, you will have to reconnect the device to Wi-Fi. For this, follow these steps:

• Open the ring app and go to settings.
• Go to the devices sections, choose the doorbell and click on re-connect.
• Choose the Wi-Fi you want to reconnect the device to.

Factory Reset Your Ring Doorbell

If none of the aforementioned fixes work, your last resort is resetting your Ring doorbell.

Note that this will remove any settings and information saved on the device.

The process is fairly simple, all you have to do is press and hold the reset button till the doorbell light starts flashing.

Once this is done, wait for the system to turn back on. After this, you will have to reconnect the device to Wi-Fi and add it to the app.

Contact Support

If your Ring doorbell is still going offline and you have not been able to figure out why you should contact Ring customer support.

Their trained professionals will be able to help you in a better way.

Conclusion

Ring doorbell is a great device for porch security, however, it comes with a few issues that you will have to deal with.

While installing the Ring doorbell, make sure that the system gets ample Wi-Fi signals.

If it is out of range, you will constantly receive notifications that your Ring Doorbell is offline.

In addition to this, make sure that your Wi-Fi password does not contain any special characters.

Ring devices have a hard time connecting to Wi-Fi with complicated passwords.

Moreover, most Ring devices are not compatible with 5 GHz internet, so, if you have upgraded your system recently, it can affect the doorbell’s functionality.

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• How Does Ring Doorbell Work If You Don’t Have A Doorbell?

Frequently Asked Questions

How do I get my Ring Doorbell to go back online?

You can reconnect the device to Wi-Fi by clicking the reconnect option in the device settings of the Ring app.

Why Does My Ring doorbell keep disconnecting?

The doorbell is either out of Wi-Fi’s range or there is a power disruption.

Why Does My Ring Doorbell not work sometimes?

Many factors can affect the functionality of your Ring device, these include power surges, lagging internet, or a faulty battery.