Ring Doorbell Troubleshooting | SafeWise
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For over 12 years, SafeWise has conducted independent research, hands-on testing, and expert consultations to provide trustworthy, human-written home safety advice. Read our methodology.
By Alina Bradford May 22, 2025 
4 min read 
Reviewed ByRebecca Edwards With 20+ years in tech journalism, Alina blends safety expertise with her passion for simplifying technology. Alina has tested hundreds of safety and security devices, is trained as a first responder, and has worked as a volunteer firefighter.
How do you troubleshoot a Ring doorbell? No matter which Ring video doorbell you own, there are some easy ways to fix most problems. We tested some doorbells and did some troubleshooting to help you out when things get wonky.Need help with setting up other Ring cameras? Check out our Ring camera troubleshooting guide.
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Ring doorbell troubleshooting
- Why is my Ring doorbell’s light flashing?
- Why is my Ring doorbell offline?
- Why is the Ring doorbell’s video quality bad?
- How do you reset a Ring Doorbell?
- How do I fix Ring Chime Pro problems?
- How to set up end-to-end encryption
- Compare Ring to other security companies
Why is my Ring doorbell’s light flashing?
Sometimes you can determine what’s wrong with your Ring Video Doorbell by looking at how the light around the doorbell button is flashing:
- The light starts at the bottom and moves up. This means that the Ring doorbell is connecting to your network. If it doesn’t stop, you may need to reset it.
- The blue light is only partially lit up: On all Ring doorbells (except the Ring Video Doorbell 2), the blue light shows the percentage of the battery charge. For example, if the battery is charged only 50%, the blue light would only go halfway around the doorbell button. It’s just a feature. No worries.
- There is a spinning white light: A spinning white light means the doorbell is in setup mode. If it doesn’t stop, you may need to do a reset.
- The light is white and only flashes on one side of the button: You entered the wrong password during setup. Try again.
- The white light is flashing only on the right side: The setup failed, and you need to start over.
- The light is white and flashing: Your doorbell is just downloading an update. No problem here!
- The light is flashing red: This means that your wired Ring Doorbell isn't getting power. There may be something wrong with the wiring.
- The white light flashed slowly: The doorbell cam is booting up.
Why is my Ring doorbell offline?
Image: SafeWise
First, make sure your Ring doorbell is actually offline. Go into the Ring app, go to your doorbell and then tap Settings (the gear icon). From there, tap on Device Health. Under Status, it will say Offline or the name of your network.
If your doorbell is offline, there are some things you can do to get your doorbell up and running again:
- Check the Power section of Device Health to see if the battery needs charging or if the wiring may be disconnected.
- Reboot your Ring doorbell by disconnecting it from its power source (solar panel, batteries, or wiring) for 30 seconds and then reconnecting it.
- Reboot your Wi-Fi router by unplugging it and plugging it back in again.
- Remove your doorbell from the app and re-add it. Tap the gear icon for your video doorbell, then choose Device Settings, General Settings, and Remove this Device. To add it back, tap Add Ring Product on the dashboard and follow the on-screen instructions. If you get lost, follow our guide How to Install a Ring Video Doorbell in 10 Easy Steps.
How much internet speed do I need to use Ring?
According to Ring, you need upload speeds of at least 2 Mbps per device. So if you have four devices, you need an upload speed of 8 Mbps—and that's on top of requirements for any other devices connected to your home network.
Don't know your internet speed? Download our free internet speed test on the App Store or Google Play.
Need more speed? Check out the fastest internet providers for 2023.
