How To Reset Or Reboot Any Sonos Speaker - WikiHow

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Terms of Use wikiHow is where trusted research and expert knowledge come together. Learn why people trust wikiHow How to Reset Any Sonos Speaker: Roam, Move, & More PDF download Download Article Easily reboot your Sonos speaker after it’s been disconnected Written by Megaera Lorenz, PhD

Last Updated: February 1, 2025 Fact Checked

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  • Factory Reset (Except Move, Roam, Roam SL)
    • |
  • Roam & Roam SL
    • |
  • Move
    • |
  • Rebooting Sonos (Except Move, Roam, Roam SL)
    • |
  • Move, Roam, Roam SL
    • |
  • Resetting the Sonos App
    • |
  • Tips
|Show more |Show less X

This article was co-authored by wikiHow staff writer, Megaera Lorenz, PhD. Megaera Lorenz is an Egyptologist and Writer with over 20 years of experience in public education. In 2017, she graduated with her PhD in Egyptology from The University of Chicago, where she served for several years as a content advisor and program facilitator for the Oriental Institute Museum’s Public Education office. She has also developed and taught Egyptology courses at The University of Chicago and Loyola University Chicago. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 29,332 times. Learn more...

If your Sonos speaker isn’t working properly, or if you’re transferring it to a new owner and want to erase your data, you may need to reset your speaker. In other cases, all you need to do is power your speaker down and reboot it. In this article, we’ll explain how to factory reset or reboot any Sonos speaker, including the Move, Roam, and Roam SL. We’ll also talk you through how to reset the Sonos app on your phone, tablet, or desktop computer.

How to Factory Reset a Sonos Speaker

Unplug and plug back in the speaker, holding the Join or Play/Pause button as you plug it back in. Hold the button until the light flashes orange and white, then release it. When the light turns green, use the Sonos app to add the speaker back to your system: Settings → System → Add Product.

Steps

Method 1 Method 1 of 6:

Doing a Factory Reset (All Products Except Move, Roam, and Roam SL)

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  1. Step 1 Unplug your Sonos speaker to power it off. 1 Unplug your Sonos speaker to power it off. Before you reset your Sonos speaker, you’ll need to turn it off. To do this, disconnect the power cord.[1]
  2. Step 2 Press and hold the Join button while you plug it back in. 2 Press and hold the Join button while you plug it back in. Depending on which model of Sonos speaker you have, the Join button may show an infinity symbol (∞) or a pair of arrows facing each other (→←). Hold down the Join button and reconnect the power cord at the same time.[2]
    • If your speaker doesn’t have a Join button, hold down Play/Pause or Mute instead.
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  3. Step 3 Hold the button until the light flashes orange and white. 3 Hold the button until the light flashes orange and white. Once you see the orange and white indicator light flashing, release the Join button.[3]
  4. Step 4 Wait for the light to flash green. 4 Wait for the light to flash green. Once you release the button, the reset process will begin. When it’s finished, the light will change from orange and white to green.[4]
  5. Step 5 Add the speaker back to your system with the Sonos app. 5 Add the speaker back to your system with the Sonos app. Open the Sonos app on your phone or tablet, then select the Settings tab. Tap System, then Add Product. Follow the prompts to set up your speaker again.[5]
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Method 2 Method 2 of 6:

Doing a Factory Reset (Roam and Roam SL)

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  1. Step 1 Press and hold the Power button for 5 seconds. 1 Press and hold the Power button for 5 seconds. Find the Power button on the back of your Roam or Roam SL and hold it down until you hear a chime. You should see the status light on the front of the speaker turn off.[6]
  2. Step 2 Hold down Play/Pause and press the Power button. 2 Hold down Play/Pause and press the Power button. Press Play/Pause and keep holding it, then press Power again. This time, release the Power button after you press it. This should turn your speaker back on.[7]
  3. Step 3 Keep holding Play/Pause until the light flashes orange and white. 3 Keep holding Play/Pause until the light flashes orange and white. Make sure you don’t let go of the Play/Pause button while your speaker is restarting. Once it turns back on, watch for the status light to flash orange and white, which means it is in Reset mode. Let go of the Play/Pause button.[8]
  4. Step 4 Wait for the light to flash green, then add your speaker to the app. 4 Wait for the light to flash green, then add your speaker to the app. When the light turns green, your Roam or Roam SL speaker has successfully reset. Open the app and follow these steps to add the speaker back to your system:[9]
    • Select System in the Settings tab.
    • Tap Add Product.
    • Follow the prompts in the app to set up your speaker again.
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Method 3 Method 3 of 6:

Doing a Factory Reset (Move)

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  1. Step 1 Take the Move off the charging base. 1 Take the Move off the charging base. Before you power off your Move speaker, remove it from its charger.[10]
  2. Step 2 Press and hold the Power button for at least 5 seconds. 2 Press and hold the Power button for at least 5 seconds. Locate the Power button on the back of your Move speaker and press it for 5 seconds, or until you hear a chime. You should also see the status light on top of the speaker turn off.[11]
  3. Step 3 Hold the Join button while you press and release Power. 3 Hold the Join button while you press and release Power. The Join button on the Move has an infinity symbol (∞) on it. Hold down Join and press and release the Power button at the same time to turn the Move back on in Reset mode.[12]
    • If your Move speaker doesn’t turn back on, the battery might be too low. Set it back on the charger and then press the Join and Power buttons.
  4. Step 4 Continue holding Join until the light flashes orange and white. 4 Continue holding Join until the light flashes orange and white. Once the status light flashes orange and white, release the button. Your Move speaker is now in Reset mode.[13]
  5. Step 5 Add your speaker back to the app after the light turns green. 5 Add your speaker back to the app after the light turns green. Once the reset process is complete, the status light will turn green.[14] Open the Sonos app and follow these steps to set up your speaker again:[15]
    • Select the Settings tab.
    • Tap System.
    • Tap Add Product, then follow the prompts to set up your Move.
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Method 4 Method 4 of 6:

Rebooting Your Sonos Speaker (Except Move, Roam, and Roam SL)

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  1. Step 1 Disconnect the power cord. 1 Disconnect the power cord. To reboot your Sonos speaker without resetting it, start by unplugging it. This will cause your speaker to power down.[16]
  2. Step 2 Wait for 10 seconds. 2 Wait for 10 seconds. After you unplug your speaker, give it at least 10 seconds to power off completely before you plug it in again.[17]
  3. Step 3 Plug the power cord back in and wait for 1 minute. 3 Plug the power cord back in and wait for 1 minute. As soon as you plug the speaker back in, it should power back up again. However, give it at least a minute for the system to completely restart.[18]
    • If you’ve already set up your speaker, the status light should turn solid white when it’s finished restarting. If it’s a new unit or if you’ve just reset it, the light will be green.
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Method 5 Method 5 of 6:

Rebooting Your Sonos Speaker (Move, Roam, and Roam SL)

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  1. Step 1 Disconnect your speaker from its charger. 1 Disconnect your speaker from its charger. If you have a Roam or Roam SL, unplug it from its charger cable or remove it from its wireless charger. If you have a Move, take it off the charger base.[19]
  2. Step 2 Hold the Power button for at least 5 seconds. 2 Hold the Power button for at least 5 seconds. Find the Power button on the back of your Move, Roam, or Roam SL speaker. Hold the button down for at least 5 seconds, or until you hear a chime and the status light turns off.[20]
  3. Step 3 Wait 10 seconds, then press the Power button again. 3 Wait 10 seconds, then press the Power button again. After 10 seconds have passed, press and release the Power button on the back of the speaker. Give your speaker a minute to finish rebooting.[21]
    • Once your speaker has finished restarting, the status light should turn white. However, if you’ve just reset the speaker or if you’ve never set it up before, the light will turn green.
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Method 6 Method 6 of 6:

Resetting the Sonos App

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  1. Step 1 Open the Sonos app on your device. 1 Open the Sonos app on your device. If you want to connect your Sonos app to a new system or account, you’ll need to reset the app. Launch the Sonos app on your phone or tablet to get started.[22]
  2. Step 2 Select the Settings tab. 2 Select the Settings tab. Once the app is open, locate Android 7 Settings Settings and tap on it.[23]
    • The Settings tab is located in the lower right corner of the app screen.[24]
  3. Step 3 Tap App Preferences. 3 Tap App Preferences. In the Settings menu, select App Preferences to open a new menu screen.[25]
  4. Step 4 Scroll down and tap Reset App. 4 Scroll down and tap Reset App. Scroll all the way down to the bottom of the App Preferences menu to find the Reset App option.[26] In the confirmation window that pops up, tap Reset to confirm the action.[27]
  5. Step 5 Close the app and reopen it. 5 Close the app and reopen it. After you reset the app, you’ll be prompted to restart it. From there, you can set up a new account or log back in and set up your system and preferences again.[28]
  6. Step 6 Select Reset Controller in the computer version of the app. 6 Select Reset Controller in the computer version of the app. If you’re using the Sonos app on a desktop computer instead of a mobile device, the process is a little different. Open the app and click the Help menu at the top of the screen, then select Reset Controller to reset the app.[29]
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Tips

  • Before you reset your Sonos speaker, keep in mind that doing a hard reset will erase your registration information, any music saved to your speaker, and any music services that are connected to your speaker. If your speaker isn’t working right, try doing a basic reboot before you reset it completely.[30] Thanks Helpful 0 Not Helpful 0
Submit a Tip All tip submissions are carefully reviewed before being published Name Please provide your name and last initial Submit Thanks for submitting a tip for review! Advertisement

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References

  1. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
  2. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
  3. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
  4. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
  5. ↑ https://support.sonos.com/en-us/article/add-a-new-product-to-an-existing-sonos-system
  6. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
  7. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
  8. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
  9. ↑ https://support.sonos.com/en-us/article/add-a-new-product-to-an-existing-sonos-system
More References (21)
  1. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
  2. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
  3. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
  4. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
  5. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product
  6. ↑ https://support.sonos.com/en-us/article/add-a-new-product-to-an-existing-sonos-system
  7. ↑ https://support.sonos.com/en-us/article/reboot-sonos-products
  8. ↑ https://support.sonos.com/en-us/article/reboot-sonos-products
  9. ↑ https://support.sonos.com/en-us/article/reboot-sonos-products
  10. ↑ https://support.sonos.com/en-us/article/reboot-sonos-products
  11. ↑ https://support.sonos.com/en-us/article/reboot-sonos-products
  12. ↑ https://support.sonos.com/en-us/article/reboot-sonos-products
  13. ↑ https://support.sonos.com/en-us/article/reset-the-sonos-app
  14. ↑ https://support.sonos.com/en-us/article/reset-the-sonos-app
  15. ↑ https://youtu.be/--9oNOSO8Yw?t=12
  16. ↑ https://support.sonos.com/en-us/article/reset-the-sonos-app
  17. ↑ https://support.sonos.com/en-us/article/reset-the-sonos-app
  18. ↑ https://youtu.be/--9oNOSO8Yw?t=26
  19. ↑ https://support.sonos.com/en-us/article/reset-the-sonos-app
  20. ↑ https://support.sonos.com/en-us/article/reset-the-sonos-app
  21. ↑ https://support.sonos.com/en-us/article/reset-your-sonos-product

About This Article

Megaera Lorenz, PhD Written by: Megaera Lorenz, PhD wikiHow Staff Writer This article was co-authored by wikiHow staff writer, Megaera Lorenz, PhD. Megaera Lorenz is an Egyptologist and Writer with over 20 years of experience in public education. In 2017, she graduated with her PhD in Egyptology from The University of Chicago, where she served for several years as a content advisor and program facilitator for the Oriental Institute Museum’s Public Education office. She has also developed and taught Egyptology courses at The University of Chicago and Loyola University Chicago. This article has been viewed 29,332 times. How helpful is this? Co-authors: 4 Updated: February 1, 2025 Views: 29,332 Categories: Basic Computer Skills
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Yes No Advertisement Cookies make wikiHow better. By continuing to use our site, you agree to our cookie policy. Megaera Lorenz, PhD Written by: Megaera Lorenz, PhD wikiHow Staff Writer Click a star to vote Co-authors: 4 Updated: February 1, 2025 Views: 29,332

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