Late Deliveries - Amazon Customer Service

Skip to

• Main content

Keyboard shortcuts

• Search alt + /
• Cart shift + alt + C
• Home shift + alt + H
• Orders shift + alt + O
• Show/Hide shortcuts shift + alt + Z

To move between items, use your keyboard's up or down arrows. Help & Customer Service

Find more solutions

Shipping and Delivery › Where's My Stuff? › Late Deliveries

What to do if your order didn't arrive on the estimated delivery date.

Contents:

Check your order status

Check your emails

Contact the carrier

Wait for 48 hours then contact us or the seller

Wait 48 hours to allow for unexpected delays

Check your order status

Go to Your Orders and select Track package to access the progress tracker for your order.

Check your emails

If there have been unexpected delays you’ll normally be notified by Amazon, the third-party seller, or the carrier in charge of your delivery.

Contact the carrier

Check who is delivering your package in Your Orders, then contact them for an update using the Carrier Contact Information.

Wait for 48 hours then contact us or the seller

If 48 hours have passed since the estimated delivery date without any delivery attempt or updates, contact:

• Shipped by Amazon: Amazon Customer Services
• Shipped by third-party seller: Contact a Third-Party Seller

Wait 48 hours to allow for unexpected delays

If your order didn’t arrive, you can check with the carrier. The carrier may have more information.

Track your package on the carrier website or contact the carrier via Carrier Contact Information.

What to do after 48 hours have passed since your estimated delivery date

• For orders shipped by Amazon, contact Customer Service within 30 days of the estimated delivery date. If your order is lost, we'll refund or replace it.
• Contact the seller if your order was shipped and sold by a third-party seller.

Related Pages

• Track Your Package
• Undeliverable Packages
• Find a Missing Package That Shows As Delivered
• Carrier Contact Information
• Delivery Guarantees

Was this information helpful?

Yes No

Thank you for your feedback.

Please select what best describes the information: This information is confusing or wrong This isn't the information I was looking for I don't like this policy Submit

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.

‹ All Help Topics

Where's My Stuff?

• Tracking your package
• Find a Missing Item from Your Order
• Find a Missing Package that Shows as Delivered
• Contact a Carrier
• Tracking Doesn't Match Carrier's Website
• Missing Tracking Information
• Undeliverable Packages
• Late Deliveries
• Sign Up for and Manage Shipment Updates via Text for All Orders
• Turn Off Shipment Updates via Text for a Specific Package
• Amazon Shipment Updates via Text Updates Terms and Conditions

Quick solutions

Your Orders Track or cancel orders

Your Orders

Track or cancel orders

Returns & Refunds Exchange or return items

Returns & Refunds

Exchange or return items

Manage Prime Cancel or view benefits

Manage Prime

Cancel or view benefits

Payment Settings Add or edit payment methods

Payment Settings

Add or edit payment methods

Carrier Info Shipping carrier information

Carrier Info

Shipping carrier information

Account Settings Change email or password

Account Settings

Change email or password

Back to top Get to Know Us

• Careers
• Blog
• About Amazon
• Investor Relations
• Amazon Devices
• Amazon Science

Make Money with Us

• Sell products on Amazon
• Sell on Amazon Business
• Sell apps on Amazon
• Become an Affiliate
• Advertise Your Products
• Self-Publish with Us
• Host an Amazon Hub
• ›See More Make Money with Us

Amazon Payment Products

• Amazon Business Card
• Shop with Points
• Reload Your Balance
• Amazon Currency Converter

Let Us Help You

• Amazon and COVID-19
• Your Account
• Your Orders
• Shipping Rates & Policies
• Returns & Replacements
• Manage Your Content and Devices
• Help

English ₫VND - Vietnamese Dong United States

• Amazon Music

  Stream millionsof songs

• Amazon Ads

  Reach customerswherever theyspend their time

• 6pm

  Score dealson fashion brands

• AbeBooks

  Books, art& collectibles

• ACX

  Audiobook PublishingMade Easy

• Sell on Amazon

  Start a Selling Account

• Veeqo

  Shipping SoftwareInventory Management

• Amazon Business

  Everything ForYour Business

• AmazonGlobal

  Ship OrdersInternationally

• Amazon Web Services

  Scalable CloudComputing Services

• Audible

  Listen to Books & OriginalAudio Performances

• Box Office Mojo

  Find MovieBox Office Data

• Goodreads

  Book reviews& recommendations

• IMDb

  Movies, TV& Celebrities

• IMDbPro

  Get Info EntertainmentProfessionals Need

• Kindle Direct Publishing

  Indie Digital & Print PublishingMade Easy

• Prime Video Direct

  Video DistributionMade Easy

• Shopbop

  DesignerFashion Brands

• Woot!

  Deals and Shenanigans

• Zappos

  Shoes &Clothing

• Ring

  Smart HomeSecurity Systems

• eero WiFi

  Stream 4K Videoin Every Room

• Blink

  Smart Securityfor Every Home

• Neighbors App

  Real-Time Crime& Safety Alerts

• Amazon Subscription Boxes

  Top subscription boxes – right to your door

• PillPack

  Pharmacy Simplified

• Conditions of Use
• Privacy Notice
• Consumer Health Data Privacy Disclosure
• Your Ads Privacy Choices

© 1996-2025, Amazon.com, Inc. or its affiliates