Manage Your Membership - Fylde Coast YMCA Y:Active

Manage Your Membership

Change Your Details

If your personal details have changed it is important to let us know so that we can still get in touch. You can now keep your details and marketing preferences up to date yourself in your online account.

Before you access your online account, you will need to use the email address which is currently held on our system along with your unique password number.

Change My Details

Renewing Your Membership

Renewing your membership is easy. You can renew your membership at any point during the year and you can pick a renewal date between the current day and 8 days in advance.

If you pay for your annual membership up front and it is due to expire, simply click the link below to renew. Alternatively, visit or call your nearest YMCA Health and Fitness Centre.

For a detailed explanation of how to renew your membership, click here.

Renew Your Membership

Membership Terms and Conditions

Annual Memberships

Persons wishing to become members must complete a membership form. Annual memberships attract a discounted rate, therefore if you decide to terminate this membership early you will not be entitled to a refund. (This does not affect your statutory rights).

Monthly Memberships

Persons wishing to pay monthly, by direct debit must pay 2 months pro-rata upfront on joining (unless otherwise stated). Direct Debits will be taken out of the member’s account on or just after the 1st of each month at the agreed rate. A current direct debit must be in place at all times to keep the membership in operation. Direct Debit prices may be subject to change.

Student Memberships

Persons wishing to obtain any types of membership designed specifically for students and attracting a discounted rate must present a student ID card and education should be their main vocation.

Membership Cards

The membership card remains the property of YMCA Fylde Coast and is non-transferable to any other person. The membership card must be used by the registered member only. Members must present the card at reception on each visit before using the facilities. Any loss of a membership card must be reported to a centre’s reception immediately. A replacement card will be issued at a cost of £1.

All Memberships

If a member does not attend the facilities having purchased a membership they will not be entitled to a refund of any kind. Members will only be permitted to use the facilities provided that their membership is current and any membership fees are not in arrears (outstanding). Memberships are non-transferable and may be reviewed or discontinued on renewal.

Membership Upgrades/Downgrades

An upgrade or a downgrade of any membership type is at the discretion of YMCA Fylde Coast. All monthly memberships requiring an upgrade or downgrade must fill in a new membership application form. Please note all direct debits are either taken out at the beginning/middle of each month. To downgrade a direct debit membership, the YMCA Fylde Coast requires 15 days notice via email to [email protected]. Annual Memberships will not be downgraded.

Your YMCA Fylde Coast membership entitles you access ONLY to those facilities which are operated by YMCA Fylde Coast for the purpose of physical activity, leisure, health, and wellbeing.

Change of Details

YMCA Fylde Coast must be notified of any changes from the original membership application form at the earliest possible opportunity. Proof of sickness must be submitted (i.e. Doctor’s note) A membership will not be backdated on hearsay.

Direct Debit Cancellation Notice and Refunds Members wishing to cancel their membership should email [email protected] at least 15 days before their next direct debit is due. The YMCA Fylde Coast is under no obligation to refund a membership fee for any reason. The YMCA Fylde Coast may refuse to renew the membership for any reason. It is the member’s responsibility to cancel their direct debit with their bank. No direct debit money shall be backdated or returned to members due to the member’s non-compliance of the terms set out above.

Classes and Use of Equipment

The member must not use any equipment unless they are satisfied that they are competent to do so safely and properly. YMCA Fylde Coast reserves the right to cancel or suspend memberships at any times if a member does not adhere to safe and proper use of equipment.

Members can pre-book most classes up to 7 days in advance. At least 2 hours’ notice must be given for the cancellation of any bookings, however classes with limited availability have longer cancellation times. Please check at the time of booking. Failure to attend any class/facility previously booked, or if a class is not cancelled (a no show) or cancelled with less than 2 hours’ notice (for 3 times or more in any one-month period), the customer may lose their advance booking rights for a period of up to 7 days.

Data Processing

YMCA Fylde Coast takes your privacy seriously. We will only use your data to administer your account. When you become a YMCA Fylde Coast member, or renew your membership with YMCA Fylde Coast, you agree to the use of your personal data for administering your membership and for us contacting you with YMCA Fylde Coast notices relevant to your membership (For example: renewal notices; policy and price changes; and class booking terms & conditions) We will only retain your data for as long as we need to administer your membership. For more information on how we process your information, please read our full privacy notice at ymcayactive.org.

THE DIRECT DEBIT GUARANTEE

• This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

• If an error is made in the payment of your Direct Debit by YMCA Fylde Coast or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.

• If you receive a refund you are not entitled to, you must pay it back when YMCA Fylde Coast asks you to.

• If there are any changes to the amount, date or frequency of your Direct Debit, YMCA Fylde Coast will notify you at least 10 working days in advance of your account being debited or as otherwise agreed. If you request YMCA Fylde Coast to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

YMCA Members

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