Resolve Wi-Fi Connection Issues On Your Kindle E-Reader

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Digital Services and Device Support › Kindle E-Reader Help › Setup and Connection on Kindle E-Reader › Resolve Wi-Fi Connection Issues on Your Kindle E-Reader

Try these troubleshooting tips if your device can't connect to a Wi-Fi network.

Note: Kindle devices don't support 6 GHz Wi-Fi bands. Kindle devices released before 2021 also don't support 5 GHz and WPA3 encryption. If supported, use 5GHz Wi-Fi to avoid interference.

• Make sure that Airplane mode is off.
• Make sure that you're using the right Wi-Fi network name and password. Refer to Locate Your Wi-Fi Password for more information.
• Confirm other devices connect to the same network. Check out our page Troubleshooting Network Outage for more information.
• Try restarting your device.
• Make sure that your Kindle is within the range of the wireless router.
• Check that your Kindle is away from any devices that cause interference (such as microwaves, baby monitors, or other high bandwidth consuming WiFi devices).
• Confirm that your device has the latest software or firmware version available.
• If several devices are connected to your Wi-Fi network, try turning some of them off temporarily to see if that improves your Kindle device's ability to connect.
• Attempt to connect your device to Wi-Fi again or add a network manually by choosing the Other... option in the Wi-Fi scanlist.
• Public hotspots may require a separate sign-in, usually through a pop-up. If the pop-up doesn't appear automatically, open any simple website on the Kindle browser and check if the welcome page is displayed.
• Try connecting your Kindle with your smartphone as a personal Wi-Fi hotspot.
• Try rebooting your modem and router. See Restart Home Network Devices for more information.
• Try factory resetting your Kindle.
• Confirm that your device has the latest software version available. See Kindle E-Reader Software Updates to compare version numbers.
• For Wi-Fi roaming to work, make sure your 2.4GHz, 5GHz, and extender or mesh network all have the same network name, security type, and password.

Tip: If you are experiencing connection issues on multiple devices, contact your Internet Service Provider.

For more help, go to:

• Troubleshooting Network Outage
• Connect Your Kindle E-Reader to Wi-Fi
• Locate Your Wi-Fi Password
• Restart Home Network Devices
• Kindle E-Reader Software Updates
• Restart Your Kindle E-Reader
• Factory Reset Your Kindle E-Reader

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‹ All Help Topics

Setup and Connection on Kindle E-Reader

• Identify Your Kindle E-Reader
• Kindle E-Reader User and Quick Start Guides
• Get Help to Register Your Kindle E-Reader
• Resolve Wi-Fi Connection Issues on Your Kindle E-Reader
• Connect Your Kindle E-Reader to Internet
• Turn Off the Internet on Your Kindle E-Reader
• Deregister Your Kindle E-Reader
• Restart Your Kindle E-Reader
• Factory Reset Your Kindle E-Reader
• Pair a Bluetooth Audio Device with Your Kindle E-Reader
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• How to Set Up Your Kindle 11th Generation Kids Edition
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• Double Tap to Turn Pages or Advance Your Screen on Kindle E-Reader
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• How to Set Up Your Kindle Scribe (3rd Generation)
• How to Set Up Your Kindle Scribe Colorsoft
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