Ring Camera Troubleshooting | SafeWise
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By John Carlsen Feb 19, 2025 
4 min read 
Reviewed ByAlina Bradford With 9 years in journalism, John focuses on smart home tech, previously writing for ASecureLife and serving as Smart Home Editor at Top Ten Reviews.
Sometimes tech has a bad day, including Ring video doorbells and Ring cameras. Here are some common problems and fixes to help keep your Ring cameras rolling. While our guide generally applies to all Ring cameras, you can find doorbell-specific advice in our Ring doorbell troubleshooting tips.
Interested in more than just cameras? Read our Ring security system review.
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Ring troubleshooting
- How to make your Ring camera work with Amazon Alexa
- Why is my Ring camera not connecting to my Wi-Fi?
- Why is my Ring camera not making sound?
- How do I reset my Ring doorbell or camera?
- How do I know if my Ring camera is recording?
- How do I prevent my Ring camera from getting hacked?
- Compare ring alarm to other security systems
Video: How to Make Your Ring Camera Work with Amazon Alexa
Read the video transcription: How to connect Ring with Alexa.
Play VideoSubscribe to our YouTube channel and learn how to protect your home, loved ones and, belongings.
Why is my Ring camera not connecting to my Wi-Fi?
The first thing to check if your Ring doorbell or camera's connection drops should be the power source.
- Check the plug on your wired power cord. Is it still in the outlet? If it is and still doesn't work, check the outlet itself by plugging in a different device, like a lamp. You may need to reset a tripped breaker or replace the outlet.
- Check the battery if your device uses one, and keep up with low-battery notifications in the Ring app. You may need to charge your camera's battery.
If your camera powers on, then it's time to check your Wi-Fi connection.
- Check the Device Health section in the Ring app for camera and doorbell status. It can tell if the Wi-Fi signal strength was too low before it failed.
- The Device Health section also has options to reconnect or change your Wi-Fi network, which you can use during the troubleshooting process.
- Bring your camera near your router to see if the connection comes back. You can also try putting your router in a more central location. For good measure, you may need to restart the Ring app too.
Your Wi-Fi connection affects Ring's video qualityIf your Ring video quality looks subpar, you can often fix it by establishing a better Wi-Fi connection. Ring suggests restarting your router, computer, smartphone, or a combination of the three. If the signal is still weak, you may need a Wi-Fi extender, like the one in the Ring Chime Pro, to reduce interference from obstructions like walls.
How much internet speed do I need to use Ring?
According to Ring, you need upload speeds of at least 2 Mbps per device. So if you have four devices, you need an upload speed of 8 Mbps—and that's on top of requirements for any other devices connected to your home network.
Don't know your internet speed? Download this free internet speed test on the App Store or Google Play.
Need more speed? Check out the fastest internet providers for 2023.
