Solved: I Am Getting A "no Answer" Message When I Try To Fax On My

Home » How To Fix Fax Machine No Answer » Solved: I Am Getting A "no Answer" Message When I Try To Fax On My

Maybe your like

  • Sign up
  • Sign in
  • Community Home
  • Welcome
    • First Time Here? Learn How to Post and More
    • Community Blog
    • Poly Blog
  • Product Discussions
    • Notebooks
      • Notebook Video, Display and Touch
      • Business Notebooks
      • Notebook Hardware and Upgrade Questions
      • Notebook Wireless and Networking
      • Notebook Operating System and Recovery
      • Notebook Audio
      • Notebook Boot and Lockup
      • Notebook Software and How To Questions
      • Notebooks Knowledge Base
      • AI PCs
    • Printers
      • LaserJet Printing
      • Mobile Printing & Cloud Printing
      • Scanning, Faxing & Copying
      • Printer Setup, Software & Drivers
      • Printing Errors or Lights & Stuck Print Jobs
      • DesignJet, Large Format Printers & Digital Press
      • Sprocket
      • Samsung
      • Printers Knowledge Base
      • Printer Wireless, Networking & Internet
      • Printer Ink Cartridges & Print Quality
      • Printer Paper Jams & Feed Issues
    • Desktops
      • Desktop Software and How To Questions
      • Desktop Hardware and Upgrade Questions
      • Desktop Audio
      • Desktop Operating Systems and Recovery
      • Desktop Video, Display and Touch
      • Desktop Boot and Lockup
      • Sprout by HP
      • Business PCs, Workstations and Point of Sale Systems
      • Desktop Wireless and Networking
      • Desktop Knowledge Base
    • Gaming
      • Gaming Notebooks
      • Gaming Desktops
      • Gaming Accessories
      • Gaming Knowledge Base
    • Apps, Services & Software
      • HP ZCentral Remote Boost and Connect
      • HP Instant Ink
      • Poly Services
      • Poly Software
    • Poly Headsets
      • Accessories
      • Aviation & Specials
      • Bluetooth Headsets & Earbuds
      • Contact Center Headsets
      • DECT Wireless Headsets
      • USB Headsets
      • Poly Headsets Knowledge Base
    • Poly Phones
      • Accessories
      • UC Platforms
      • Desk and IP Conference Phones
      • ATA / VoIP Adapters
      • USB / Bluetooth Speakerphones
      • PSTN
      • Wireless Phone Solutions
      • Poly Phones Knowledge Base
    • Poly Video Conferencing
      • Accessories & Cameras
      • Meeting Room Solutions
      • Webcams
      • Collaboration & Conferencing Platforms
      • Poly Video Conferencing Knowledge Base
    • Poly International
      • Chinese 中文
  • Support Resources
    • Product Support
      • Printer support
      • Computer support
      • All
    • Software & Drivers
    • Diagnostics
      • Printer Diagnostic Tools
      • Computer Diagnostic Tools
      • Windows Support
      • Print And Scan Doctor
      • HP PC Hardware Diagnostics
    • Contact Us
  • HP Expert Center
    • Meet the Experts
    • Meet HP Team
    • Expert Portal
  • Sign up / Sign in
  • × Information Need Windows 11 help? Check documents on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center.
  • post a message
  • × Information Need Windows 11 help? Check documents on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center.
  • post a message
  • HP Community
  • Printers
  • Scanning, Faxing, and Copying
  • i am getting a "no answer" message when i try to fax on my ...

i am getting a "no answer" message when i try to fax on my officejet 7310xi..receiving fax works

Solved

Options Entire CommunityThis CategoryThis BoardKnowledge baseUsers cancel turn on suggested results Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for  Search instead for  Did you mean:  Start a conversation Guidelines Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions! Sign in

Create an account on the HP Community to personalize your profile and ask a question

Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Sign in / Create an account Learn more Sign in / Create an account / Learn more Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan. Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. rfinch rfinch 3 1 0 55,603 Apprentice Level 1

‎08-22-2017 09:38 PM

HP Recommended Product: Hp officejet 7310xi All-In-One Operating System: Microsoft Windows 7 (32-bit)

i am getting a "no answer" message when i try to fax on my officejet 7310xi. Verified the receiving fax does answer calls from other fax machine. This is a new issue....was working fine before it wasn't :disappointed_face:

Solved! Go to Solution.

Tags (2)
  • HP Officejet 7310xi All-in-One
  • Microsoft Windows 7 (32-bit)
View All (2) 10 people had the same question I have the same question 1 ACCEPTED SOLUTION Accepted Solutions sandytechy20 Retired sandytechy20 42,355 2,682 2,076 55,345 Retired

‎08-23-2017 06:43 PM

HP Recommended

@rfinch

Welcome to the HP Forums. I would be happy to help you with your HP Officejet 7310 Printer. I understand that you are unable to send fax and you have already done some preliminary troubleshooting.

Follow the steps below to correct the problem.

  1. Verify that you are dialing the number correctly. You must dial all of the numbers required to make a phone call from the same line. This includes numbers that must be dialed to access an outside line or to access long distance services.

  2. If you have been using a speed dial or are faxing from the computer, print the page to be faxed and manually dial the number from the front panel of the fax. If the fax can be sent when dialed from the front panel, recreate the speed dial setting and insert some pauses.

  3. If you are trying to fax from the computer with a model that supports PC faxing and the fax does not try to dial when you send a fax job, test the communications to the all-in-one by clicking Status in the Director, or by trying to print to the all-in-one.

    • If this is reported as disconnected or printing fails, verify that the communications cable from the computer to the all-in-one is connected correctly and restart the computer.

    • If communications still cannot be established, troubleshoot the communications.

  4. If the problem still exists, see section Faxes cannot be sent or received or the problem cannot be determined to continue troubleshooting.

Let me know if that works.

Cheers.

Sandytechy20 I am an HP Employee

View solution in original post

Tags (2)
  • HP Officejet 7310xi All-in-One
  • Microsoft Windows 7 (32-bit)
View All (2) Was this reply helpful? Yes No 2 REPLIES 2 sandytechy20 Retired sandytechy20 42,355 2,682 2,076 55,346 Retired

‎08-23-2017 06:43 PM

HP Recommended

@rfinch

Welcome to the HP Forums. I would be happy to help you with your HP Officejet 7310 Printer. I understand that you are unable to send fax and you have already done some preliminary troubleshooting.

Follow the steps below to correct the problem.

  1. Verify that you are dialing the number correctly. You must dial all of the numbers required to make a phone call from the same line. This includes numbers that must be dialed to access an outside line or to access long distance services.

  2. If you have been using a speed dial or are faxing from the computer, print the page to be faxed and manually dial the number from the front panel of the fax. If the fax can be sent when dialed from the front panel, recreate the speed dial setting and insert some pauses.

  3. If you are trying to fax from the computer with a model that supports PC faxing and the fax does not try to dial when you send a fax job, test the communications to the all-in-one by clicking Status in the Director, or by trying to print to the all-in-one.

    • If this is reported as disconnected or printing fails, verify that the communications cable from the computer to the all-in-one is connected correctly and restart the computer.

    • If communications still cannot be established, troubleshoot the communications.

  4. If the problem still exists, see section Faxes cannot be sent or received or the problem cannot be determined to continue troubleshooting.

Let me know if that works.

Cheers.

Sandytechy20 I am an HP Employee

Tags (2)
  • HP Officejet 7310xi All-in-One
  • Microsoft Windows 7 (32-bit)
View All (2) Was this reply helpful? Yes No rfinch rfinch Author 3 1 0 55,320 Apprentice Level 1

‎08-25-2017 05:51 PM

HP Recommended

Thank you! I followed the link you provided and reset the printer by unplugging it and plugging it back...sent a test fax to HP Fax Test Service (1-888-473-2963) and the fax went through! Also received a return fax from the service so 2-way communication was confirmed. Thanks again for the easy solution!!!!

1 person found this reply helpful Was this reply helpful? Yes No Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". † The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
  • English Open Menu
    • English
    • 中文
Powered by Khoros Didn't find what you were looking for? Ask the community † The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.

Tag » How To Fix Fax Machine No Answer