The Buyer-Seller Messaging Service

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Ordering › Ordering From Third-Party Sellers › The Buyer-Seller Messaging Service

The Amazon Buyer-Seller Messaging Service simplifies and protects communication with third-party sellers.

To access the Buyer-Seller Messaging Service, log into your Amazon.com account and go to Message Center and select the Buyer/Seller Messages tab.

With the Buyer-Seller Messaging Service, you can do the following:

• View past communication with sellers on Amazon.com.
• Reply to seller messages.
• Send attachments to sellers. File types supported include PDF, images (.jpg, .jpeg and .png) and XML files. The message can't exceed 10 MB (including attachments).

Note:

• We reserve the right to delete or remove any attachment containing inappropriate content. We reserve the right to decide what is inappropriate content.
• We reserve the right to delete or remove any email addresses or links to untrusted websites from the message. We reserve the right to determine which websites aren't trusted.
• You can use any information the seller provides to contact the seller. However, we recommend that you use the Buyer-Seller Messaging Service. This service ensures that emails are filtered for spam and phishing attempts. We'll also keep a copy of all correspondence, which can be used to support any A-to-z Guarantee claims you submit. If an email you send to the seller bounces, the seller can still view it in the Seller Communication Center. Sellers usually respond to your emails within 48 hours.
• You can opt out of unsolicited messages from third-party sellers. To do this, update your promotional email settings under Email Preferences.

Recommended Help Topics

• Contact a Third-Party Seller
• Comments, Feedback, and Ratings about Sellers
• Ordering from a Third-Party Seller
• Returns to Third-Party Sellers
• A-to-z Guarantee

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Ordering From Third-Party Sellers

• Leave Third-Party Seller Feedback
• Comments, Feedback, and Ratings about Sellers
• Remove Third-Party Seller Feedback
• Marketplace Items Condition Guidelines
• The Buyer-Seller Messaging Service
• Contact a Third-Party Seller
• Ordering from a Third-Party Seller

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