Ticketmaster Customer Service Phone Number (800) 653-8000 ...

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Skip to content Updated on 12/22/2025 Contact Ticketmaster Customer Service Reviews 0 Contacts Community Advertisements

Ticketmaster Phone Numbers and Emails

Toll-Free Number:

(800) 653-8000

Call customer service Send Message

Customer Service:

(310) 867-7000 International
(800) 943-4327 TDD
(800) 842-7112 TicketExchange
(866) 448-7849 Ticketmaster Express

Sales/ Reservations:

(800) 745-3000 Ticket Sales
(800) 982-2787 US Arts Sales

Ticketmaster Emails:

Customer Service App Support, Developers Inquiry, TicketExchange Legal Informal Dispute Resolution, Privacy Inquiries Media [email protected] [email protected] DMCA Inquiries [email protected] Trademark Inquiries [email protected] Opt-out of Marketing Emails Is this your business? phone numbers and emails Advertisements

Ticketmaster Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Ticketmaster Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
Source Distribution 99% phone 1% email
The best phone number to call Ticketmaster is 8006538000. 64% of consumers used this number to address their issues and concerns. Meanwhile, 55% of users reported contacting a real person successfully by dialing the phone number 3108677000.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Ticketmaster may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.

View full overview › Ticketmaster Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Ticketmaster Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
Source Distribution 99% phone 1% email
The best phone number to call Ticketmaster is 8006538000. 64% of consumers used this number to address their issues and concerns. Meanwhile, 55% of users reported contacting a real person successfully by dialing the phone number 3108677000.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Ticketmaster may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Ticketmaster mainly because of product/ service, request for information and refund.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Ticketmaster is [email protected]. 49% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.

How to Contact Ticketmaster?

Winnie Murugi PissedConsumer Reporter 12/22/2025

How To Call Ticketmaster Support?

Unfortunately, the Ticketmaster phone number isn’t stated on the contacts page. You may find it on the Ticketmaster Twitter page. It is 800-653-8000. However, users face difficulties calling that number since they have to wait long for a response. Alternatively, you can email Ticketmaster fun support through the contact us page. You should get a reply within twelve hours.

How To Contact Ticketmaster Customer Service Directly?

If you need help with your existing order, you can contact Ticketmaster customer service directly through the company websitein just a few steps:

Log in to your account by clicking the Sign In button in the top right corner of the homepage and providing your credentials.
In your profile, select the order you need assistance with.
Click the Contact Us button.
Follow the prompts and describe your issue to connect with a Ticketmaster customer care representative.

Please note that Ticketmaster support representatives are available Monday through Friday from 9 am to 12 am Eastern time.Before dialing the Ticketmaster phone number, check the company website and look for the FAQ section. The company's help page offers a lot of step-by-step instructions and helps with articles for consumers. Choose the relevant topic and enter the key phrase of your issue into the search bar. You’ll get a list of available results.

How To Contact Ticketmaster Via Social Media?

You will have trouble finding the Ticketmaster live chat option on the company website. As an alternative, you may try to reach out to Ticketmaster customer care through @Ticketmaster on Twitter or a direct message on Instagram. Unfortunately, you can’t send messages on Facebook, but you can comment on the company posts. The Ticketmaster live chat options on social media allow you direct access to help. Take time to go into more detail about your problem. The support agents will provide you with an effective solution faster, having the right information. Be ready to state your account details.

What Is Ticketmaster's Customer Service Email Address?

Company does not provide an email address.To send an email to the Ticketmaster, use the “Contact Us” form on their website.

What Are Ticketmaster's Customer Service Hours?

Ticketmaster’s phone support is available Monday through Friday from 9 am to 8.30 pm (local time);from 9 am to 7 pm (local time) on Saturday and from 9 am to 6 pm (local time) on Sunday.

How Do I File A Complaint With Ticketmaster Customer Service?

To complain about Ticketmaster, call 1-800-653-8000 or fill out an online form on the Ticketmaster website.

How To Delete A Ticketmaster Account?

To close your account, send a request through the “Privacy Form” on the Ticketmaster website.

How To Get A Refund On Ticketmaster?

It’s possible to get a refund only if the event organizer approves refunds. If so, you will see a “Request Refund” button in your online account.

How To Cancel Ticketmaster Tickets?

To cancel your tickets, follow these steps:

Log in to your account.
Select “My tickets” under the “Profile”.
Select the tickets you want to cancel and click “Cancel”.

Contact Information

Ticketmaster Website:

www.ticketmaster.com

Ticketmaster Help Center:

Visit contact page

Corporate Office Address:

Ticketmaster LLC 9348 Civic Center Dr. Beverly Hills, California 90210 United States

Help in Social Networks:

Facebook
Pinterest
Instagram
Twitter
Linkedin
Youtube

Other Info (opening hours):

Support Hours:

Monday - Sunday: 9:00am - 12:00pm (EST)

Mailing Address:

Ticketmaster

Attn: Fan Support

1000 Corporate Landing

Charleston, WV 25311

More contact details

Ticketmaster Customer Service Reviews

1.4 / 5 Bad See all 23.8K reviews Roney Qfd Dec 22, 2025 Worst service ever

1.0

A friend sent me a ticket to the ravens game. I used a new email address not realizing I had a Ticketmaster account with an old one.My ticket initially showed up to the new account with my updated email, but then it disappeared saying it was not a valid ticket or something of that nature I then tried to log into my account with my old email, and the ticket was not there either. My ticket seemed to be lost in cyber space. When I called Customer Service and explained my issue. She was not very helpful.Overall she swore to me that providing the ticket number and my ID at the gate would allow me access to the game.This was incorrect fortunately, the stadium was able to look up my ticket in a different way and I was able to gain access, but it was a no part to Ticketmaster service. If it was up to me, I would never use Ticketmaster again.

Read full review Robyn B Wcw Dec 14, 2025 Unfair practices

1.0

I got nowhere with my complaint. They made a mistake and should have honored the sale.I bought and paid for my tickets.They took them back and said it was their mistake for releasing them. I didnt want a refund, I wanted the tickets I bought.

Read full review Marvel Crr Dec 8, 2025 Lost digital ticket

It makes me crazy when I buy from one vendor, and it gets transferred to another. This time I decided to put into my digital wallet immediately.However, when I went to my wallet on the day of the event, they werent there. I could not log into The original vendor because theyve already been transferred and Ticketmaster did not have them listed. This was all within 30 minutes of our basketball game.He got taken care of, but I wish that whole transition from one vendor to another would be easier. This is not the first time this has happened.

Read full review Lorilei Vqs Nov 22, 2025 I bought four tickets to thanksgiving day in Detroit I have bought tickets before and I have never seen tickets without a bar code and ticket master told me that there is no bar code on these tickets

Not feeling confident these tickets dont have the bar code and any sports tickets that I have bought has always had the bar codes

Read full review

How Good is Ticketmaster's Customer Service?

Patrick K Ypc Patrick K Ypc Feels Disappointed | Nov 07, 2025

Could barely understand the foreignor Who took my call.She didn’t understand my problem and I could barely understand her.Issue wasn’t resolved; questions weren’t adequately answered, and concerns weren’t adequately addressed .

Read full quote Luvenia G Qee Luvenia G Qee Feels Disappointed | Jul 26, 2025

Horrible

Read full quote Elliot S Zet Elliot S Zet Feels Disappointed | Jul 22, 2025

Long wait time 25 minutes and no resolution. I had a better conversation with Pearl Chatbot however my question was not answered.

Read full quote Marieann Bpv Marieann Bpv Feels Disappointed | Jun 29, 2025

The worst I have ever see. They are not customer support, it is either AI, a Robot or a call center without any knowledge.

Read full quote Barbara H Nvh Barbara H Nvh Feels Disappointed | May 18, 2025

Never got an answer

Read full quote Berner C Berner C Feels Disappointed | Mar 31, 2025

Waiting replies from ticketmaster

Read full quote

Summary of Ticketmaster Customer Service Calls

330K TOTALCALLS 05:10 AVG CALLDURATION 4% ISSUESRESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ticketmaster?

Product/ Service Question:

1d ago “Buy tickets”
4d ago “Cannot get tickets to transfer to my phone”
5d ago “Can't purchase tickets”

Request for Information Question:

8d ago “Check on tickets”
14d ago “Help changing email acct”
19d ago “To see how can I vip tickets”

Refund Question:

7d ago “Refund”
1M ago “Sold my ticket ans need my refund.”
1M ago “Refund for concert ticket due to Ticketmaster system being down”

Account Question:

6d ago “You pause my tickets on my app. I was trying to send them over to one of the members of our group.”
7d ago “My account has been shut down. Trying to buy tickets”
13d ago “Need to change phone number and get refund”

Payments and Charges Question:

10d ago “To order Billy strings tickets, Savannah, Georgia, April 10”
1M ago “No payment of tickets sold”
1M ago “Bought 2 Lainey Wilson tix for tonight and one of us is sick and cannot go. Can we sell, get credit or get a refund?”

Shipping and Delivery Question:

20d ago “Didn't receive my tickets”
1M ago “Not received my money”
1M ago “I've didn't receive my money from the seller of 2 tickets”

Return/ Replace Question:

4d ago “Wrong date on my tickets”
8d ago “Change number”
23d ago “Booked wrong venue with Ticketmaster theatre. Want to change to event when in Dublin”

Activation/ Cancellation Question:

1M ago “Canceling tickets for a show”
2M ago “Cancelar unos boletos”
2M ago “Cancel order”

Website/ Application Question:

11d ago “Cant download tickets”
11d ago “Cannot download tickets”
18d ago “Download problem”

Cards Question:

2M ago “Wanna use gift card”
6M ago “Lost card”
7M ago “Why re directed to Geo Cardinal Commerce when making purchase ?”

Staff Question:

4M ago “Dissatisfied service”
7M ago “Customer service”
8M ago “Speek customer service”

Employment Question:

2M ago “Need copy of my 1099-k”
3M ago “Inquiring about becoming a club member”
5M ago “Retrieve tickets from StubHub”

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