UPS | .au

Review your last buy on ProductReview.com.auUPS1.3

713 reviews

Positive vs Negative7%93%Read moreCompareWrite a review

• 
• 
• 
• 
• 
• 
• 
• See all

Delivery Time

• Early
•  · 
• On Time
•  · 
• Late
•  · 
• Unacceptably Late
•  · 
• Never Arrived
•  · 
• Never Collected

Sender or ReceiverSender · ReceiverDelivery Arrived in Good ConditionYes · No

Compare best Couriers

PACK & SEND 4.5Shippit 4.7Go People 4.9Zoom2u 4.8HUBBED 4.2See moreBrand Manager for UPS? Claim your listing. 713 reviewsAll filtersOverviewAll filtersSearchOverviewfollow ups Sender or ReceiverDelivery TimeShipping TypeDelivery Arrived in Good Condition1  Zee B. 2mo · This is starting to get comical, next day air is now on day 5 and they push the day back the day of delivery every day1  ernasx 3mo · Zero stars, no updates about delivery, no delivery windows, does not follow instructions, no live support, no support whatsoever, no driver contact1  Bonnie 6mo · I would give ZERO STARS UPS SUCKS they cannot do anything at all, just go with DHL5  Judy Mahon 9mo · Parcel collected from La Morra, Italy 3/6. Delivered Surf Coast Victoria 11/6 in excellent condition. Easy tracking. Great service.1  brentrbothwell 11mo · I have been billed $4000 import for a $115 parcel because of an error on the senders paperwork.... after i pointed out the error the new bill is $210 .....1  Paul  1y · Slow delivery – So slow it is not funny, I have been advised 4 shipment dates in the last 10 days. HopelessMore short reviews Cintya S. QLD 1wVoteMore

UPS has been extremely frustrating and unprofessional in handling my delivery. I have been trying to receive my Amazon package since February 10. I never received any yellow delivery attempt notices, despite being told that three were allegedly left at my address. I contacted the local office and the staff were not helpful. I was told the package… Read more

would be available for collection on Friday, so I had to take time off work and drive 35 minutes round trip. When I arrived, the package was not even there. This situation has caused me to lose work time, fuel, and personal time due to incorrect information and poor communication. An apology is simply not enough when customers are left dealing with the consequences of UPS’s mismanagement. Very disappointing service.

shayne w. VIC 3wVoteMore

Cant find my address, they then try to charge me more money to allow me to give them instructions on how to deliver it. AND their website is trash, AND their number does not work to call them. Terrible experience. Show details

Ask the reviewerWebsite issues specific?What delivery instructions?Which number did you call?New amyswng NSW 7 posts 3wVoteMore

0/5 stars. There is no option for 0 out of 5 star so I had to give it 1 star. Where do I begin? I am furious, frustrated, at the end of my tether. 1st delivery attempted to my Sydney metro address almost 2 weeks ago. Called UPS numerous times to try to get delivery sorted, left instructions for package to be left OUTSIDE at main building door. Do… Read more

not buzz unit number as no-one will be at home. More "delivery attempts" (according to the tracking) were made and simple instructions were not followed to leave outside. It's not rocket science to LEAVE OUTSIDE!!! OMG seriously, UPS are the pits. Never ever will I chose to use them for a delivery service. I am the receiver and have no choice but please do yourself a favour and NEVER use them, they are so unreliable, frustrating to deal with, and have st^pid drivers who cannot follow simple instructions. There is a disconnect between the call centre in the Phillipines and the local drivers in Australia. And the ones that suffer are customers... Senders and receivers. UPS should be ashamed of themselves.

Reviews with attachments

• 

Nick QLD 8 posts 4mo  VerifiedVoteMore

I had bought some ceramic decorations online, and the seller used UPS to send me the products. Today UPS informed me by email that my parcel has been delivered. In reality, it hasn't. Then they asked me to fill a form to report the loss. I did. Then I got this notification: "Unfortunately, we need a bit more information" The form I filled in was… Read more

actually complete - why make me waste time if you need more info than what's in the online form??? LATER EDIT: Upon calling UPS customer service (and that's a plus - it was fairly easy to talk to an operator) I learned that they had given the parcel to a local operator, who left it with a post office nearby, without letting me know. They should choose their local contractors better, and improve the online communication, including reports of missing parcels.

• 
• 

Kim WA 4mo  VerifiedVoteMore

Would give a zero if I could. more than 2 months and parcel still not delivered. UPS Bangkok tried to charge 45% customs on a parcel, I questioned it, sent proof of payment, (bank statement), invoice, link to the item purchased and they still won't release it. Value of parcel about 5040 baht, fee charged about 2000 baht) To punish me for not… Read more

paying the extortion fee, they sent to fisheries (never needed to go there before), and now they are holding indefinitely. Have sent proof that the pearls are from freshwater, not the ocean. Have posted the same pearls many times before without issue. Have tried various UPS contacts, email, phone, fb messanger. Absouletly zero assistance. I asked how much longer, they replied 2-3 months. Will never use UPS again.

• 
• 
• +2

Arne H. NSW 6mo  VerifiedVoteMore

Package took 3-4 days from Germany to Australia. Then took another 5 days from Botany warehouse to Darlinghurst. Delivered without any prior notification. Package was visibly damaged. After opening the package , it showed the freezer inside it looked like it had been dropped from a decent height and clearly tumbled a few times. It is a total… Read more

write off. UPS acknowledged it was mishandled yet claim it was not their fault or liability. To add to the joy, I checked my credit card statement that listed two charges. One 10 euro more than the booking confirmation stated, the other a separate 99 euro charge. I enquired about this mistake and was told that was a large parcel surcharge. A surcharge that was already paid at the time of booking. Well done UPS.

• 

Baxter M. SA 10moVoteMore

I have just recently received a very rare, very expensive guitar from America that was unfortunately shipped via UPS and I am incredibly, angry, upset, dissatisfied and appalled with the service. When I received the notification that my instrument had entered Australia I figured it would only take a matter of days for it to get from the warehouse… Read more

to me. That however turned in to 2 weeks of it sitting in their warehouse with no movement.

Taking it into my own hands I called them and only ever got met with the wrong number or scammers, their actual phone number is hidden deep on their website and on google search results. After being told that I had to pay an importing fee I was rather upset as they had my information, email, phone etc, they just never reached out to let me know that my package was stuck due to fee reasons.

Fast forward ANOTHER week of waiting for them to do their job I received the instrument today, taking it out of its hard case I immediately noticed a rather large chip, dent and scuff on the underside of the instrument, rather obviously dropped...

So my very rare, very expensive guitar whilst being carted around their warehouse for TWO weeks had some, to be nice, champion of an employee take it out of its protective hard case on either one or multiple occasions. Play it and proceed to DROP said instrument onto their assumed hard concrete floor.

p*ssed off would be an understatement

• 

Simon VIC 2 posts 10mo  VerifiedVoteMore

Every EVERY delivery has multiple delays. You can wait at home on the day they say they are delivering, but nothing happens. Show details

PreviousGo People4.9 Zoom2u4.8 HUBBED4.2 Sendle3.6 Australia Wide Car Transport Express4.4 NextCompare best Couriers

• 

jasmine c VIC 11moVoteMore

absolutely useless company, my package is very clearly lost and they refuse to help or tell me WHO has my package. the worst part? they’ve LIED and changed the details on the “tracking” it first said it was attempted to be delivered on the 1st, we’ll have a look at this! changed everything and are now saying it was attempted to be delivered days… Read more

later. spoiler: it wasn’t attempted on either day. they fake the details on their tracking. it’s all completely made up and not an accurate track of where your package is and then when you call they refuse to tell you who your package is with as if it’s some top secret and they blame the shipper.

• 

John L. 12mo  VerifiedVoteMore

I get merchandises from Korea, Japan and China quite a lot and use Fedex, DHL and UPS regularly depending on the seller and what they have available. I'd seriously suggest to anyone that if given the option, don't use UPS. I think I've gotten 12-15 parcels delivered by UPS Worldwide Saver in last 6 months? ALL OF THEM were delayed by at least a… Read more

day or two. The longest delay was a full week. Compare this to about the same amount of parcels delivered with DHL, I think only one of them was delayed. Fedex, similar situation, out of almost 20, two were delayed.

And it seems like they've now added an extra stop coming from Asia so now it looks like the parcel will stop by China, Thailand and Singapore. China and Singapore stops were bad enough with almost guaranteed delays, now the geniuses threw Thailand into the mix. Not only that, their tracking system is garbage, often late in updating info.

Just as an example, the screenshot if my latest delivery with UPS. Sent from Korea on the 10th March, original arrival was 14th, delayed to 17th, delayed to 18th, I called them this morning and found out it's delayed again to 19th. UPS says it will take 4 days, but in reality will take minimum 5-6 days and that's if you are lucky.

I've attached a screenshot of my recent parcels with UPS, DHL and a standard shipping from Japan that cost $7 AUD. You will see a pattern here, DHL and parcel from Japan were shipped out after UPS yet, arrived before UPS.

 Load more reviews with attachments

Latest follow-ups

Melissa C. VIC 7 posts 2moVoteMore

No starts. Absolute joke. Driver couldn't find my address . I paid more for quick delivery. Plane faster than driver. I had to give an alternate address and still did not receive next day even. And when I asked can it be delivered to a post office … Read more

across road they said no as don't have any deals with post office. They need new drivers . Amazon should try different delivery company..would never use again.still waiting.

 Follow-up 3w · Amazon gave me a refund in case I didn't receive package which was good. Received package a week later but at friends address

CLM VIC 17 posts 2mo  VerifiedVoteMore

BURBERRY had UPS to pick up my return shipment on them. I replied an email sent by UPS the time i am available on the date given. Pick up time 2:00-7:00pm. I was home 1:00pm door opened only the security door was closed. Had posted letter on… Read more

security door instructing UPS PLEASE - to press doorbell on your left am at home. I waited. At 3:45 i received text informing me they came am not home etc. i have a dog, door was open, from security door my dog or me can see through it esp hear if they press the doorbell. It means they did not come. They lied. I rung their office and complained. Apparently the lady said they have been receiving a lot of complaints regarding their delivery men and mine wasn’t new to them. this is the second time i had a very bad experience with UPS. Their delivery men are unreliable, inefficient and lazy just always in a rush or make short cuts to finish their job. Am just done with their service. I made other arrangements but not with them anymore.

 Follow-up 4w · Burberry Chadstone helped resolve it. I brought the item to them to assist me to send back to Burberry office overseas and they took charge in sending it. Grateful and Appreciated the assistance given by Chadstone and their customer service in London. I received the refund 2 weeks after. From now on, any order online, will be click and collect at… Read more

Find out how UPS compares to other Couriers

Know better, choose better.

Compare all Aka I. 4 posts 4moVoteMore

Disappointing Experience I provided UPS with the correct name and address, but they still delivered my package to the wrong location. Despite clearly showing proof and contacting them multiple times, they’ve done nothing to resolve the issue.… Read more

Instead of taking responsibility, they’ve been dragging the case on with no real action or update.

It’s incredibly frustrating — I trusted UPS with an important delivery, and their lack of accountability and effort to fix their own mistake is unacceptable. Definitely would not recommend based on this experience.

 Follow-up 3mo · UPS delivered my package to the wrong address and then abandoned the issue entirely. I was told the next day the package was “lost.” No investigation. No attempt to retrieve it. No accountability. The package was recovered only because I personally contacted local community pages. A neighbour eventually found me. UPS did nothing ,before, during, or after. When UPS makes a mistake, you’re on your own.

 Load more latest follow-ups

Recent reviews

Jody W. QLD 2 posts 1mo  VerifiedVoteMore

So many times, UPS have left parcels out on the street, and claim they have left the parcel in a safe place. They make it incredibly hard to make a complaint, and never get back to you. I was so fed up, but I had a package go to Victoria recently, direct from the supplier, and it was never delivered to them. I suspect they delivered to the wrong… Read more

address, as the delivery was to a lab for product testing, with no commercial value. They have no photo of delivery, and they don't care. There is nothing you can do but boycott UPS!

Hui X 5 posts 1moVoteMore

I wouldn't even give a start to this business. No one rang my door bell at 9:31am and marked my delivery as attemped but I was home for the whole morning. This is the fifth instance they fk up the delivery. I have 4-5 deliveries from UPS and frustration almost every time due to different reasons. It is a business couldn't get the fundamentals right. Show details

Adam B. 4 posts 2moVoteMore

Absolutely frustrating experience Every other delivery service makes it simple to leave a parcel at the door FedEx Australia Post and even smaller couriers do this without issue UPS makes it unnecessarily difficult You are forced to download the UPS app You have to create an account and sign in Even after doing all of that it still will not let… Read more

you authorise a parcel to be left You then have to call customer service and ask them After that they send you a physical letter that you must fill out sign and return before they will leave a parcel at your front door This process is outdated time consuming and unreasonable In 2025 there is no excuse for making something so simple this complicated Avoid UPS if you want a smooth delivery experience

PreviousPACK & SEND4.5 Shippit4.7 Go People4.9 Zoom2u4.8 HUBBED4.2 NextCompare best Couriers Appalled 2 posts 2moVoteMore

Zero stars if I could. I paid express post for a parcel from a wonderful company in the Netherlands. Three weeks later the tracking says it's delayed in Honolulu! The sender has been brilliant saying it has no business being in Honolulu and that it should have been delivered direct to Australia within 7 business days. Absolutely shocking delivery carrier. If my parcel is lost I will be so incredibly upset and angry. Show details

Dennis E. NSW 2moVoteMore

parcel a no show even advised that it will be delivered today, been home all day without communication from the company as to when it will arrive, phoned UPS and tell me my parcel will not arrive i wish they at least text or email me and let me know of the progress. Call centre team seems uninterested. I heard that UPS is cheaper than other courer company so i guess you get what you paid for. Show details

Paul E. 5 posts 3moVoteMore

I am writing to document a severe failure in UPS’s logistics process that resulted in a correctly addressed international parcel being delivered to a random location in a different state, 1,000km away. The Incident: My package was clearly and correctly hand-addressed to Upper Ferntree Gully, Victoria (3156). However, due to an apparent… Read more

data-entry error at the dispatch level (likely a typo on the postcode), UPS routed and "delivered" the package to Singleton, New South Wales (2330).

The Systemic Failure:

In 2025, human error in data entry is inevitable, but software failure to catch that error is inexcusable for a global logistics company. It appears UPS does not utilise any form of address validation logic to cross-reference the City/Suburb field with the Postcode field before routing a package. If they did, their system would have immediately flagged that "Upper Ferntree Gully" does not exist in postcode "2330." This level of negligence is baffling considering the technology available:

AMAS (Address Matching Approval System): Australia Post established this standard in the 1990s specifically to prevent this type of routing error.

G-NAF (Geocoded National Address File): The Australian Government released this dataset as Open Data in 2016. It is completely free ($0.00) and contains every valid physical address in the country.

Basic APIs: Google and other providers have offered address validation APIs for nearly 20 years.

They cherry on top: UPS literally sells an Address Validation API to other companies.

They charge other businesses to "verify city, state, and postal code information is valid." Yet, they apparently do not use their own product for their own international deliveries entering Australia.

Conclusion:

By failing to implement even free, open-source validation data (G-NAF) or industry-standard checks (AMAS), UPS allowed a simple typo to spiral into a significant logistical failure. It is unacceptable that a customer must track down a package sent interstate because a multi-billion dollar company refuses to implement quality control measures that have been standard in Australia for decades.

Do not trust this carrier with critical shipments if accurate routing is required.

Kiran NSW 3moVoteMore

Obnoxious, incompetent, illiterate and utterly incompetent customer service. I don't understand why people have such miserable, suffering with rage, anger and mental issues. I paid $75 shipping + $75 Insurance + $350 Custom duty for a $2500 worth parcel being delivered from Canada and the delivery was unsuccessful as nobody was home and I… Read more

rescheduled it. The status updates are so ambiguous, it appears that the delivery was rescheduled on the same day by the end of the day. Upon enquiring the customer service says that "the driver cannot go back and forth, they can only attempt to deliver the parcel once", but the obnoxious person cannot understand that their own status says, delivery rescheduled for the end of the day. UPS must spend millions on training these people first to run an efficient business. Utterly disappointed.

Kristie 3moVoteMore

UPS have a real problem. The sender of my item made a mistake on the value of the item shipped to Australia which triggered customs to try and charge me taxes. Once I was able to show the mistake they dropped those taxes. But what does UPS do? They charge a whole raft of other "fees and charges" that can't be waived according to them. In other… Read more

words, they hold the goods you have properly paid for as ransom.

Then there is the customer service and we enter into a whole new world of pain and arrogance. A woman who repeatedly referred to "my government" everytime I asked for an explanation that made sense. The question I had was if these are "my government"'s charges - why am I paying UPS and not some government agency. She was dismissive and rude and I will never allow anything to be shipped to me via this company again. I have never had an issue with DHL. Disgusting.

Find out how UPS compares to other Couriers

Know better, choose better.

Compare all Dee G 3moVoteMore

Terrible service. Parcel arrived in Botany, 2hrs away, and has not been delivered five days later. With weekend, it will now be 8 days. They are knowingly using a contractor with terrible reviews: https://www.productreview.com.au/listings/first-choice-couriers Show details

Adam VIC 16 posts 3moVoteMore

Absence of parcel points and poor access to services to change arrangements for delivery. The only option I was given was to drive multiple hours to the airport to pick up a missed parcel, effectively this service was a waste of money for whichever company thought they could act as a courier Show details

MoreAdam 3mo  

They used to have local parcel points, but have stopped providing that service, so they are not an appropriate courier for delivery to Australia

Brendan 4 posts 4moVoteMore

I ordered a product from UK it was a framed print it was sent eariler than i was told we were away on the date they said it was coming this was on 15th Oct and i was away till 28th Oct I called UPS with my tracking number and was told there was… Read more

nothing i could do till it hit Australia for a delivery date change. A few days later watching the tracking number i called again this time I was told that this was wrong they would deliver it and when no one was home would send me a text asking for a new delivery date this never come When i arrived home over a week laterIi checked my email to find this had been delivered on 16th Oct it was shoved flat under my side gate and had been sitting there since a little water got on the box but apon opening it print was not damaged. I paid over $100 delivery when i called to complain i was fogged off they did not want to know Bad service and not helpfull at all about my complaint look else where very disapointing

 Follow-up 3mo · No other opitions were made avaible to me Was included in the large cost of the postage if you had bother to read the review would know i tried 3 times to get the parcel held till i arrived home but was given 3 drifferent stories how to do it ansd still it was left under the gate out in the weather Again this was very poor service by this companyand when you want to complain no one cares.

No happy 7 posts 4moVote (1)More

Now here is a courier service that was payed $650 for a delivery and $650 for a mistake on the address from the sender,along with another $70 for insurance..and i have been waiting for the package now for over 3 weeks to be told this morning if i… Read more

want the oackage i now have to pay $50 for fast delivery because they dont deliver know any other way.so what happened to the 1300 plus $70 insurance..its a scam to get more money out of you,never trust a courier company in doing what they say they will do..its have told them to take it up with the sender or return the package and im in the wrong..UPS,DHL Nd FedEx are all the same in the nothing they di to deliver a simple package

 Follow-up 3mo · No i never got my package ,it was returned to the sender with another charge to get the package back..so UPS still made money for doing nothing

sprawn NSW 26 posts 4moVoteMore

Pay for express and get snail mai + extra fees. Was told 3 business days upon paying AU$300+ for UK > AU consignment. Now it's 5 business days and still stuck at customs depot after having paid the duty. Meanwhile, I've been charged almost another AU$100 for the customs entry fee (essentially a handling surcharge) which is a joke, given they are… Read more

not clear about this cost at the point of engaging their services. Duty and GST is understood but the fact that they don't include their brokerage fees until the last second while holding your goods for ransom is a joke. This is all the while the package is not being delivered in the timeline they promised to.

PreviousShippit4.7 Go People4.9 Zoom2u4.8 HUBBED4.2 Sendle3.6 NextCompare best Couriers Ivan NSW 5 posts 5moVoteMore

HORRIBLE customer service. They didn’t deliver a cutting board because I wasn’t home - even though it’s an obvious, low-value item that could’ve been safely left at the door. I called customer service and asked them to redeliver and leave it unattended. They told me to reply to an email confirming that. I did, but my reply bounced back as… Read more

undeliverable. Then I contacted them again through WhatsApp; they told me to repeat the same process, I explained that the first message was rejected, they just apologized and ended the chat. Absolutely unbelievable - no solution, no follow-up, no delivery. Worst customer service I’ve dealt with in years.

Dave 7 posts 5mo  VerifiedVoteMore

Just be upfront. Paid for items from USA to get delivered ($200+) Once it arrives in Australia, slugged with nearly $300 worth of extra fees. GST, I get. That is $170. Then security clearance from customs. Then an additional UPS security fee. Except for the GST, UPS knows where it’s from and where it’s going. I should know the full amount upfront… Read more

and not get surprised with a huge fee to get my stuff released. And when I try to talk to someone, I’m cutoff and told to put my complaint in writing. Just be upfront with the charges so I know what I’m paying.

Roger Harris 4 posts 6moVoteMore

Highway Robbery. Ordered from Turkey, via eBay. Shipping included. Lands in Australia, and UPS demand another $400 to release it. That's 20% of the purchase price. And I still have no itemised account! It's a scam! Show details

 Load moreNewestSee top rated Couriers

Extra Information

Brand Manager for UPS? Claim your listing.

Compare best Couriers

PACK & SEND 4.5Shippit 4.7Go People 4.9Zoom2u 4.8HUBBED 4.2See more

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.