WF-1000XM3 | Help Guide | Pairing Cannot Be Done.

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Pairing cannot be done.

• Bring the headset and the Bluetooth device within 1 m (3 feet) from each other.
• When pairing for the first time after purchasing, initializing, or repairing the headset, the headset enters pairing mode automatically if you remove the headset from the charging case. When you pair a second or subsequent device, put the headset in both ears, then hold your fingers to the touch sensors on both the left and right units for about 7 seconds to enter pairing mode.
• When pairing a device once again after initializing or repairing the headset, you may be unable to pair the device if it retains pairing information for the headset (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again.

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Related Topic

• About the indicator
• How to make a wireless connection to Bluetooth devices
• Initializing the headset to restore factory settings

• Getting started
  • What you can do with the Bluetooth function
  • About voice guidance
  • Supplied accessories
    • Checking the package contents
    • Replacing the earbuds
    • When you have finished using the headset
  • Parts and controls
    • Location and function of parts
    • About the indicator
  • Wearing the headset
    • Wearing the headset
    • Using only one unit of the headset
    • About the touch sensor
  • Power/Charging
    • Charging the headset
    • Available operating time
    • Checking the remaining battery charge
    • Turning on the headset
    • Turning off the headset
• Making connections
  • How to make a wireless connection to Bluetooth devices
  • Easy setup with app
    • Connecting with the “Sony | Headphones Connect” app
  • Android smartphone
    • Pairing and connecting with an Android smartphone
    • Connecting to a paired Android smartphone
    • One-touch connection (NFC) with an Android smartphone
    • Disconnecting the Android smartphone with one-touch (NFC)
    • Switching the device by one-touch (NFC)
  • iPhone (iOS devices)
    • Pairing and connecting with an iPhone
    • Connecting to a paired iPhone
  • Disconnecting Bluetooth connection (after use)
• Listening to music
  • Listening to music via a Bluetooth connection
    • Listening to music from a device via Bluetooth connection
    • Controlling the audio device (Bluetooth connection)
    • Disconnecting Bluetooth connection (after use)
  • Noise canceling function
    • What is noise canceling?
    • Using the noise canceling function
  • Listening to ambient sound
    • Listening to ambient sound during music playback (Ambient Sound Mode)
    • Listening to ambient sound quickly (Quick Attention Mode)
  • Sound quality mode
    • About the sound quality mode
  • Supported codecs
  • About the DSEE HX function
• Making phone calls
  • Receiving a call
  • Making a call
  • Functions for a phone call
  • Disconnecting Bluetooth connection (after use)
• Using the voice assist function
  • Using the Google Assistant
  • Using Amazon Alexa
  • Using the voice assist function (Google app)
  • Using the voice assist function (Siri)
• Using the apps
  • What you can do with “Sony | Headphones Connect” app
  • Installing “Sony | Headphones Connect” app
  • Accessing support information from the “Sony | Headphones Connect” app
  • Updating the headset software
• Important information
  • Precautions
  • License notice
  • Trademarks
  • Customer support websites
• Troubleshooting
  • What can I do to solve a problem?
  • Power/Charging
    • Unable to turn on the headset.
    • Charging cannot be done.
    • Charging time is too long.
    • The headset cannot be charged even if connecting the charging case to a computer.
    • The remaining battery charge of the headset is not displayed on the screen of smartphone.
  • Sound
    • No sound
    • Low sound level
    • There is a difference in volume between the left and right sides, insufficient low-frequency sound.
    • Low sound quality
    • Sound skips frequently.
    • The noise canceling effect is not sufficient.
  • Bluetooth
    • Pairing cannot be done.
    • One-touch connection (NFC) does not work.
    • Unable to make a Bluetooth connection.
    • Distorted sound
    • The Bluetooth wireless communication range is short, or the sound skips.
    • The headset does not operate properly.
    • Cannot hear a person on a call.
    • Low voice from callers
  • Resetting or initializing the headset
    • Resetting the headset
    • Initializing the headset to restore factory settings