Why Does Wi-Fi Sync Keep Disconnecting? - Apple Community

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User profile for user: Matthew.S81 Matthew.S81 User level: Community Specialist

Dec 20, 2020 12:48 PM in response to HBKTheIcon

Hello HBKTheIcon,

Welcome to Apple Support Communities. We understand having issues with Wi-Fi sync between your iPad, and iTunes on your PC. We'd be happy to look into this with you.

Do you have another User Account on your PC with admin privileges? If so, we'd like to have you try logging into it and testing to see if you experience the same behavior.

If you have any third-party antivirus or firewalls you’ll want to reach out to them directly for steps to pause, disable, or uninstall the software, and test again.

If you experience the same problem in a different user account, we'd recommend uninstalling and re-installing iTunes. The steps for this process are outlined here:

Remove and reinstall iTunes and related software components for Windows 7 and later

Also, check out these helpful links:

Use iTunes to sync your iPhone, iPad, or iPod with your computer

Sync iPad with your computer

Sync iTunes content on PC with devices on Wi-Fi

Sync iTunes content on PC with your devices

We hope this information is useful. Kind regards.

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