Why Is My Internet Connection So Slow? - Microsoft Support

Related topics × Network and Internet Get Started

• Essential Network Settings
• Connect to Wi-Fi
• Connect to VPN
• Mobile Hotspot
• Use Proxy Server
• Metered Connections

More about Wireless Networks

• Setting up a Wireless Network
• Faster Wi-Fi
• Wi-Fi and Home Layout

File Sharing

• Nearby Sharing
• File Sharing over Network

Cellular Data Settings

• Cellular Settings
• Use an eSIM to get Cellular Data
• Add Device to Mobile Data Plan

Troubleshooting

• Fix Ethernet Problems
• Fix Wi-Fi Problems
• Fix Nearby Sharing Problems
• Fix Connectivity Problems during Setup
• Wireless Network Report
• Why is my Internet Slow?

Skip to main content Sign in with Microsoft Sign in or create an account. Hello, Select a different account. You have multiple accounts Choose the account you want to sign in with. Related topics Network and Internet Get Started

• Essential Network Settings
• Connect to Wi-Fi
• Connect to VPN
• Mobile Hotspot
• Use Proxy Server
• Metered Connections

More about Wireless Networks

• Setting up a Wireless Network
• Faster Wi-Fi
• Wi-Fi and Home Layout

File Sharing

• Nearby Sharing
• File Sharing over Network

Cellular Data Settings

• Cellular Settings
• Use an eSIM to get Cellular Data
• Add Device to Mobile Data Plan

Troubleshooting

• Fix Ethernet Problems
• Fix Wi-Fi Problems
• Fix Nearby Sharing Problems
• Fix Connectivity Problems during Setup
• Wireless Network Report
• Why is my Internet Slow?

Applies ToWindows 10 Windows 11

No matter how fast your Internet connection is, there are times when things will slow down to a crawl. This article will help you sort out what kinds of things can go wrong, learn what you can do about them, and discover how to get the most from your Internet connection.

The type of connection you have makes a difference

The type of Internet connection you use is the most important factor in determining your connection speed. The most common ways to connect to the Internet from home are DSL, and cable. If you have a choice, cable is usually the fastest, but both DSL and cable are faster than dial-up.

Many Internet providers also offer Fiber Optic Service (FiOS), which connects to the Internet using light over an optical network. In your home, you still connect your computer through copper wiring. The advantage of FiOS is that it can provide higher speeds than traditional copper wire connections such as DSL or cable. Some Internet providers offer multiple options, depending on the area you're in. More populated areas are more likely to have FiOS available. Check with your phone company or Internet provider for more information. 

Tips for wireless network users

When you're connecting to a wireless network (Wi‑Fi), your Internet connection speed can be affected by both where your computer is located and whether other wireless devices are in the same area. Wireless networks operate on frequencies that are similar to those used by other devices, such as microwave ovens or cordless phones. Operating a 2.4 gigahertz (GHz) cordless phone next to your 2.4 GHz wireless laptop can cause interference or completely block the wireless network connection. If you want to make phone calls while surfing the web, either use a wired telephone or a cordless phone that operates at a different frequency than your wireless network.

Proximity to the wireless access point or router, as well as physical obstructions, can affect the quality of your Internet connection. To improve your connection speed, move closer to the access point and make sure that there are no physical obstructions between the access point and your computer. To learn more, see Wi-Fi problems and your home layout.

Computer woes: spyware, viruses, and other programs

The health of your computer can affect your Internet connection. Spyware and viruses can definitely cause problems, but your Internet connection speed can also be affected by add-on programs, the amount of memory the computer has, hard disk space and condition, and the programs that are running.

Two of the most frequent causes of poor Internet performance are spyware and viruses. Spyware can slow your system by interfering with your browser and monopolizing your Internet connection. Spyware monitors your Internet use and keystrokes, which adds delays. The problem is compounded when there are multiple spyware programs running at the same time. If the problem is severe enough, you can lose connectivity altogether. To get your Internet performance back, you should regularly run an antispyware program to clean out any spyware infestation.

Computer viruses can also cause poor Internet performance. When a virus infects a computer, it installs computer code which will attempt to propagate itself, usually by sending copies of itself over Internet. Some viruses can multiply at the rate of hundreds of messages per minute, which leaves little computing power and Internet connection bandwidth for anything else. Viruses often don't give any obvious indication that they're running, so it's best to run your antivirus software at all times.

Browser add-ons also cause performance problems. Browser add-ons are programs, such as multimedia add-ons, search bars, or other programs that usually appear on your browser's toolbar. Many browser add-ons can add to a rich browsing experience, offering multimedia or specialized document viewing. However, some add-ons can slow your Internet connection. 

Like all computer programs, your web browser requires a certain amount of computing power, memory, and disk space to run efficiently. Every webpage you view is first downloaded to memory and then saved to temporary disk files. Running another program that's using lots of memory and computing power can compete with the web browser and cause delays. If you find your Internet connection running slowly and you have other programs running, try closing them. If you want to run several programs, consider increasing the memory you have on your computer. Low disk space can also cause performance problems. You can increase your disk space by deleting your browser's temporary files.

Outside factors that affect connection speeds

Unfortunately, there are events and conditions that are outside your control. Even with a fast connection, external factors, such as busy websites or spreading computer viruses, can slow the entire web. Popular websites can become overwhelmed with users. For example, when a television commercial mentions a website, many people might try to visit the site at the same time. If the website isn't prepared to handle the traffic, you might encounter delays.

During times of heavy computer virus outbreaks, the Internet can slow down. Many viruses spread by causing computers to send out hundreds or thousands of copies of the virus. This can slow the Internet by sheer volume. You can see what major outbreaks are currently happening by visiting your antivirus vendor's website.

Local Internet congestion can also result in slower-than-normal connection speeds. These slowdowns occur when many people try to connect to the Internet at the same time, and they occur most often at peak activity times, such as after school hours when students get home and connect to the web.

If you're on a corporate network, general network and proxy server use can affect your Internet performance. Most network administrators monitor Internet use and will try to keep people from doing things like downloading large files during peak hours. If you find that your Internet access is slow at times, you might consider discuss it with your network administrator.

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