2021 Infiniti QX50 Electrical System Technical Service Bulletins

Home Service Bulletins 2021 Infiniti QX50Electrical System Complaints Recalls TSBs Investigations MPG Safety Ratings Owner's Manuals Warranties Price ◂ ▸ 2021 Infiniti QX50 Electrical System Technical Service Bulletins TSB Number: ITB24-010 NHTSA Number: 11006993 TSB Date: July 19, 2024 Date Added to File: September 4, 2024 Failing Component: Electrical System Summary: False activation of aeb or fcw applied vehicles: 2021-2022 qx50 (j55) applied dates: built on or before august 08, 2022 applied systems: only vehicles equipped with electronic power steering if you confirm the customer states they have experienced false activation and/or unexpected braking of the automatic emergency braking (aeb) or forward collision warning (fcw) system, and there are no related DTCs stored. Action refer to the service procedure in this bulletin to: 1. Confirm the current icc/adas 2 part number. 2. Reprogram the icc/adas 2, if applicable.

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TSB Number: ITB22-020B NHTSA Number: 11006966 TSB Date: August 15, 2024 Date Added to File: September 4, 2024 Failing Component: Electrical System Summary: Telematics control unit reset after automatic collision notification service information the telematics control unit (tcu) has the ability to send an automatic collision notification when the vehicle is involved in an accident. Once an automatic collision notification is performed, the function becomes disabled and the tcu must be reset to re-enable the automatic collision notification function. Some models will store DTC b2e1b-97 for automatic ecall locked as current when this function is disabled. This bulletin describes how to reset the tcu after an automatic collision notification has been performed. For models with b2e1b-97 for automatic ecall locked set as current, complete the service procedure starting on page 2, and then erase DTCs after confirming the tcu condition is unlock.

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TSB Number: ITB22-017B NHTSA Number: 11006964 TSB Date: August 15, 2024 Date Added to File: September 4, 2024 Failing Component: Electrical System Summary: DTC b2e01-96 (internal battery) stored as current in ivc applied systems: vehicles equipped with telematics service information consult has been updated to allow DTC b2e01-96 for internal battery to be cleared in the telematics control unit (tcu). If DTC b2e01-96 is current/active in the tcu, and no additional current/active DTCs are present in the tcu, perform the service procedure starting on page 2. This bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB19-042E NHTSA Number: 11006962 TSB Date: August 15, 2024 Date Added to File: September 4, 2024 Failing Component: Electrical System Summary: Av control unit replacement process this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin. If you confirm the av control unit needs to be replaced. Action 1. Read and save the vin. 2. Read and save the configuration. 3. Replace the av control unit. 4. Reprogram the av control unit. 5. Configure the av control unit. 6. Write the vin to the av control unit. Important: procedures 4-6 above must be performed in the order shown below. Order of completion reprogram av control unit configure av control unit write vin to av control unit infiniti

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TSB Number: ITB19-029E NHTSA Number: 11006961 TSB Date: August 15, 2024 Date Added to File: September 4, 2024 Failing Component: Electrical System Summary: Telematics (ivc) service information vehicles equipped with factory telematics system hint: if the client experiences wi-fi hotspot related concerns only, do not replace the tcu. Have the client contact the at&t support line at 1 (888) 719-7242. See itb12-011 for models built before those listed above. Service information the applied vehicles are equipped with a wireless communication device called a telematics communication unit (tcu). The tcu communicates with the infiniti data center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the applied vehicles. An order of completion table has been provided on the next page that lists the steps required to successfully configure a tcu after it has been replaced. A check-off sheet has been provided on page 16. Print and check off steps as they are completed. Staple the completed check-off sheet to the repair order.

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TSB Number: ITB21-025B NHTSA Number: 11004956 TSB Date: May 11, 2024 Date Added to File: July 19, 2024 Failing Component: Electrical System Summary: DTC c1a17-49 stored in laser/radar this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB20-025C NHTSA Number: 11004955 TSB Date: May 15, 2024 Date Added to File: July 19, 2024 Failing Component: Electrical System Summary: DTC b2724-23 and/or c1b56-04 stored, and/or rab error message or warning this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB13-052E NHTSA Number: 11002539 TSB Date: May 20, 2024 Date Added to File: June 28, 2024 Failing Component: Electrical System Summary: Intelligent key not detected / engine will not start this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB13-006D NHTSA Number: 11002537 TSB Date: May 20, 2024 Date Added to File: June 28, 2024 Failing Component: Electrical System Summary: Can communication network diagnostic flow chart this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB10-029C NHTSA Number: 11001653 TSB Date: May 20, 2024 Date Added to File: June 14, 2024 Failing Component: Electrical System Summary: Can communication codes diagnostic tips and guidelines this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB19-013E NHTSA Number: 11001187 TSB Date: April 13, 2024 Date Added to File: June 7, 2024 Failing Component: Electrical System Summary: Automatic emergency braking warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB23-010E NHTSA Number: 10251530 TSB Date: February 22, 2024 Date Added to File: March 8, 2024 Failing Component: Electrical System Summary: Software update for infotainment issues this bulletin is no longer active. To access infotainment software updates via the infotainment software update utility: select specialty tools, and then select infotainment software updates on the left side of asist. Please discard previous versions of itb23-010.

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TSB Number: ITB23-010D NHTSA Number: 10249897 TSB Date: January 24, 2024 Date Added to File: February 8, 2024 Failing Component: Electrical System Summary: Software update for infotainment issues this bulletin is no longer active. To access infotainment software updates via the infotainment software update utility: select specialty tools, and then select infotainment software updates on the left side of asist. Hint: initially, the infotainment software update utility will be available only on the consult pc version of asist. The utility will be added to asist web at a later date. Please discard previous versions of itb23-010.

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TSB Number: ITB23-009A NHTSA Number: 10249896 TSB Date: January 29, 2024 Date Added to File: February 8, 2024 Failing Component: Electrical System Summary: Infotainment system in rental cars frequently reboots this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB22-014B NHTSA Number: 10249893 TSB Date: January 29, 2024 Date Added to File: February 8, 2024 Failing Component: Electrical System Summary: Enabling wireless apple carplay features this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB21-026C NHTSA Number: 10249892 TSB Date: January 29, 2024 Date Added to File: February 8, 2024 Failing Component: Electrical System Summary: Software update for clock incorrect this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB23-010C NHTSA Number: 10242043 TSB Date: August 16, 2023 Date Added to File: September 8, 2023 Failing Component: Electrical System Summary: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB23-010B NHTSA Number: 10242042 TSB Date: August 1, 2023 Date Added to File: September 8, 2023 Failing Component: Electrical System Summary: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB23-015 NHTSA Number: 10235697 TSB Date: April 6, 2023 Date Added to File: May 5, 2023 Failing Component: Electrical System Summary: DTC b2e1b-06 (automatic ecall) stored as current in ivc service information the applied vehicles that come equipped with a factory installed sos switch, located near the overhead map lamp, also come equipped with a wireless communication device called a telematics communication unit (tcu). With an active nissanconnect services subscription, the tcu communicates with the nissan data center to provide various security and convenience services. 1. When diagnosing DTC b2e1b-06 (automatic ecall) on an applied vehicle: if DTC b2e1b-06 is not crnt in the ivc, do not replace the tcu. Erase the DTC. No further steps are needed. If DTC b2e1b-06 is crnt in the ivc, replace the tcu. O refer to the esm: repair > driver information & multimedia > audio, visual & navigation system > removal and installation > tcu

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TSB Number: ITB23-010A NHTSA Number: 10235695 TSB Date: April 4, 2023 Date Added to File: May 5, 2023 Failing Component: Electrical System Summary: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB22-014A NHTSA Number: 10235689 TSB Date: April 13, 2023 Date Added to File: May 5, 2023 Failing Component: Electrical System Summary: Enabling wireless apple carplay features this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB21-026B NHTSA Number: 10235682 TSB Date: April 3, 2023 Date Added to File: May 4, 2023 Failing Component: Electrical System Summary: Software update for clock incorrect this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB14-011G NHTSA Number: 10235461 TSB Date: April 17, 2023 Date Added to File: May 3, 2023 Failing Component: Electrical System Summary: Remote engine start not working this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB23-010 NHTSA Number: 10233823 TSB Date: March 8, 2023 Date Added to File: April 6, 2023 Failing Component: Electrical System Summary: Software update for infotainment issues service information when diagnosing an infotainment issue or after replacement of the av control unit, it is necessary to verify the current software version of the av control unit to determine if a software version update is required. Use the vehicle tables in this bulletin to determine the current software version, if the av control unit requires a software version update, and which procedure to use to update the av control unit. The software updates in this bulletin are to address stability improvements and bug fixes. Important: if the client is experiencing a software related concern, refer to itb21-011 to verify if the client concern is a hardware or software related issue. If the concern is a software related issue, review the information in this bulletin to update the av control unit as needed.

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TSB Number: ITB23-009 NHTSA Number: 10233679 TSB Date: March 8, 2023 Date Added to File: April 4, 2023 Failing Component: Electrical System Summary: Infotainment system in rental cars frequently reboots if you confirm the infotainment system of an applied vehicle is frequently rebooting, and the applied vehicle is in a rental car fleet. Action update the infotainment software. Refer to itb23-010 for the latest infotainment update-software, infotainment update procedures, and claims information. Important: the purpose of action (above) is to give you a quick idea of the work you will be performing. You must closely follow the entire service procedure located in itb23-010 as it contains information that is essential to successfully completing this repair.

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TSB Number: ITB20-021E NHTSA Number: 10233658 TSB Date: March 24, 2023 Date Added to File: April 4, 2023 Failing Component: Electrical System Summary: Software update for infotainment issues this bulletin has been superseded by: itb23-010 software update for infotainment issues please discard previous versions of this bulletin.

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TSB Number: ITB19-042D NHTSA Number: 10231852 TSB Date: February 10, 2023 Date Added to File: February 18, 2023 Failing Component: Electrical System Summary: Av control unit replacement process this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB19-030C NHTSA Number: 10231851 TSB Date: February 10, 2023 Date Added to File: February 18, 2023 Failing Component: Electrical System Summary: Av control unit information this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.

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TSB Number: ITB23-002 NHTSA Number: 10231088 TSB Date: January 18, 2023 Date Added to File: February 4, 2023 Failing Component: Electrical System Summary: Missing or corrupted map data if you confirm client states the error screen, shown in figure 1, appears when using navigation. Action follow the service procedure in this bulletin to download the map data from the asist downloader, and then update the av control unit with the map data.

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TSB Number: ITB22-020A NHTSA Number: 10231085 TSB Date: January 23, 2023 Date Added to File: February 4, 2023 Failing Component: Electrical System Summary: Telematics control unit reset after automatic collision notification this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB22-017A NHTSA Number: 10231084 TSB Date: January 18, 2023 Date Added to File: February 4, 2023 Failing Component: Electrical System Summary: DTC b2e01-96 (internal battery) stored as current in ivc this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB22-043 NHTSA Number: 10229651 TSB Date: December 8, 2022 Date Added to File: January 10, 2023 Failing Component: Electrical System Summary: Infotainment control unit replacement service information service information when replacing an av control unit (infotainment control unit), for any reason, all three steps below are required. If all three steps are not completed on vehicles equipped with a tcu, the over the air (ota) updates will not work, and other functions may be inoperative. Hint: not all applied vehicles are ota-update capable. 1. Reprogram the av control unit. 2. Configure the av control unit. 3. Write the vin to the av control unit. Important: steps 1-3 above must be performed in the sequential order shown below.

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TSB Number: ITB19-029D NHTSA Number: 10226128 TSB Date: November 1, 2022 Date Added to File: November 12, 2022 Failing Component: Electrical System Summary: Telematics (ivc) service information this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.

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TSB Number: ITB21-026A NHTSA Number: 10218689 TSB Date: June 21, 2022 Date Added to File: August 26, 2022 Failing Component: Electrical System Summary: Software update for clock incorrect this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB22-020 NHTSA Number: 10213155 TSB Date: April 21, 2022 Date Added to File: June 3, 2022 Failing Component: Electrical System Summary: Telematics control unit reset after automatic collision notification service information the telematics control unit (tcu) has the ability to send an automatic collision notification when the vehicle is involved in an accident. Once an automatic collision notification is performed, the function becomes disabled and the tcu must be reset to re-enable the automatic collision notification function. Some models will store DTC b2e1b-97 (automatic ecall locked) as current when this function is disabled. This bulletin describes how to reset the tcu after an automatic collision notification has been performed. For models with b2e1b-97 (automatic ecall locked) set as current, complete the service procedure starting on page 2, and then erase DTCs after confirming tcu condition is unlock.

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TSB Number: ITB22-017 NHTSA Number: 10213153 TSB Date: April 12, 2022 Date Added to File: June 3, 2022 Failing Component: Electrical System Summary: B2e01-96 (internal battery) DTC stored as current in ivc service information consult has been updated to allow DTC b2e01-96 (internal battery) to be cleared in the telematics control unit (tcu). If DTC b2e01-96 is current/active in the tcu, and no additional current/active DTCs are present in the tcu, perform the service proceure starting on page 2.

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TSB Number: REV 4 - PC839 20 NHTSA Number: 10212023 TSB Date: March 17, 2022 Date Added to File: May 20, 2022 Failing Component: Electrical System Summary: Reminder: wireless apple carplay update voluntary service campaign update march 17, 2022 please discard earlier versions of this bulletin. The announcement from february 24, 2021 has been updated to highlight the following important information: reminder: this client service initiative as a free infotainment software update (pc839) will expire in two weeks march 31, 2022. Beginning april 1, 2022 the software update will be available as a client payable software service upgrade should a client request the wireless apple carplay update. Infiniti continues to make progress to improve the software with wireless apple carplay. More information will be provided as soon as possible.

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TSB Number: ITB22-014 NHTSA Number: 10211987 TSB Date: March 31, 2022 Date Added to File: May 20, 2022 Failing Component: Electrical System Summary: Enabling wireless apple carplay features service information to enable wireless use of current apple carplay features, follow the service procedure in this bulletin. Note: depending on the software version, the av control unit may need to be updated. Perform steps 1-4 to check the software version.

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TSB Number: REV 3 - PC839 20 NHTSA Number: 10209081 TSB Date: February 24, 2022 Date Added to File: March 15, 2022 Failing Component: Electrical System Summary: Wireless apple carplay update voluntary service campaign update february 24, 2022 please discard earlier versions of this bulletin. The announcement from december 16, 2021 has been updated to highlight the following important information: qx80 vehicles still eligible for the update have been removed from service comm as of 02/15/2022 suspending the software update. Infiniti has determined the latest infotainment software update for qx80, which includes wireless apple carplay may not fully address concerns infiniti was trying to improve with the software update. Infiniti is currently working to improve the software with wireless apple carplay and we apologize for this inconvenience.

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TSB Number: ITB22-006 NHTSA Number: 10208943 TSB Date: February 9, 2022 Date Added to File: March 12, 2022 Failing Component: Electrical System Summary: Battery quick charge notice service information when charging the vehicles 12 volt battery with the high amperage quick charge function, the ignition should never be on, or turned on, while charging. Attempting to start the vehicle, or turning the ignition on, while using the high amperage quick charge could potentially damage the fuel pump control module. Only turn the ignition on when either the esm or a technical service bulletin service procedure states to do so, and only while using a battery maintainer or smart charger set to reflash mode, or a similar setting. Battery voltage should not exceed 16v during a reprograming operation.

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TSB Number: ITB21-022B NHTSA Number: 10208940 TSB Date: February 23, 2022 Date Added to File: March 12, 2022 Failing Component: Electrical System Summary: Client satisfaction initiative 2020-2021 q50, q60, and qx50, infotainment software update and wireless carplay configuration this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.

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TSB Number: ITB20-021C NHTSA Number: 10208939 TSB Date: February 25, 2022 Date Added to File: March 12, 2022 Failing Component: Electrical System Summary: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB13-052D NHTSA Number: 10208933 TSB Date: February 22, 2022 Date Added to File: March 12, 2022 Failing Component: Electrical System Summary: Intelligent key not detected / engine will not start this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB13-006C NHTSA Number: 10208930 TSB Date: February 22, 2022 Date Added to File: March 12, 2022 Failing Component: Electrical System Summary: Can communication network diagnostic flow chart this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB19-013C NHTSA Number: 10207850 TSB Date: January 26, 2022 Date Added to File: February 10, 2022 Failing Component: Electrical System Summary: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB14-011F NHTSA Number: 10207847 TSB Date: January 26, 2022 Date Added to File: February 10, 2022 Failing Component: Electrical System Summary: Remote engine start not working this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB10-029B NHTSA Number: 10207844 TSB Date: January 26, 2022 Date Added to File: February 9, 2022 Failing Component: Electrical System Summary: Can communication codes diagnostic tips and guidelines this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: REV 1 - PC839 20 NHTSA Number: 10204189 TSB Date: October 18, 2021 Date Added to File: December 8, 2021 Failing Component: Electrical System Summary: Wireless apple carplay update voluntary service campaign update october 18, 2021 please discard earlier versions of this bulletin. The announcement from october 6, 2021 has been updated to highlight the following important information: retailers should ensure they are using the most recent version of the consult iii operating system. Ensure that the technician has configured the audio/it unit as instructed beginning with step 27 of the technical service bulletin (TSB). Retailers should assist every customer with (1) removing all paired phones,(2) pairing their phone with the vehicle again before they leave the dealership, and (3) verifying wireless carplay is working for iphone users (see page 2 of this announcement) ensure that yes is selected on the vehicle when prompted to deactivate wi-fi to use wireless carplay (provide owners a copy of the instructions on page 6 of this announcement) notify owners that some vehicles may have initial location accuracy concerns after the software update. This is not a unique issue for infiniti and will self-correct within a few days.(see page 7) please print a copy of the phone pairing instructions (page 6) for the owner to use with pairing other phones back to their vehicle.

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TSB Number: PC839 2020-21 Q5 NHTSA Number: 10204181 TSB Date: October 6, 2021 Date Added to File: December 8, 2021 Failing Component: Electrical System Summary: Wireless apple carplay update voluntary service campaign ***** campaign summary ***** infiniti is conducting a client service initiative to provide a free infotainment software update, which includes wireless apple carplay until march 31, 2022. The update will bring the vehicles software to current production level, improve system overall performance, and enable you to use apple carplay wirelessly! For more information on apple carplay, please refer to: infiniti apple carplay features & faqs infinitis intouch system is designed to improve the driving experience. Your vehicle is already equipped with apple carplay to enhance your iphone user experience with ios13 and later, but it currently requires a usb cord connection to your phone to use. The carplay dashboard takes things you want to do with your iphone while driving and puts them right on the vehicles built-in display, eliminating the need to remove the iphone from your pocket or bag. ***** what retailers should do ***** 1. Verify if vehicles are affected by this voluntary service campaign using service comm or dbs national service history open campaign I.D. Pc839 new vehicles in retailer inventory can also be identified by using dbs (sales-> vehicle inventory, and filter by open campaign). Refer to ipsb 15-286 for additional information 2. Retailers should ensure any applicable vehicle has the latest av control unit software installed, and use itb21-022 to update the following software: enablement of wireless apple carplay stability improvements and bug fixes 3. Retailers should submit the applicable warranty claim for the action performed so it can be closed on service comm and release the vehicle.

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TSB Number: ITB21-022A NHTSA Number: 10203442 TSB Date: October 26, 2021 Date Added to File: November 8, 2021 Failing Component: Electrical System Summary: Client satisfaction initiative 2020-2021 q50, q60, qx50, and qx80; infotainment software update and wireless carplay configuration this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.

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TSB Number: ITB21-022 NHTSA Number: 10203441 TSB Date: October 5, 2021 Date Added to File: November 8, 2021 Failing Component: Electrical System Summary: Client satisfaction initiative 2020-2021 q50, q60, qx50, and qx80; infotainment software update and wireless carplay configuration service information infiniti is providing a free infotainment software update, including wireless apple carplay, until march 31, 2022. This upgrade will bring the vehicles infotainment software up to current production level, improve system overall performance, and enable wireless use of current apple carplay features. Retailer responsibility it is the retailers responsibility to check service comm using service comm I.D. Pc839 for the status on each vehicle falling within the range of this client satisfaction initiative which for any reason enters the service department. If a vehicle subject to this client satisfaction activity was part of a retailer trade, the letter associated with that vehicle should be forwarded to the appropriate retailer for upgrade completion.

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TSB Number: ITB20-025B NHTSA Number: 10200010 TSB Date: July 13, 2021 Date Added to File: August 6, 2021 Failing Component: Electrical System Summary: DTC b2724-23 and/or c1b56-04 stored, and/or rab error message or warning this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB17-055B NHTSA Number: 10199141 TSB Date: June 7, 2021 Date Added to File: July 10, 2021 Failing Component: Electrical System Summary: Infiniti; intelligent key identification and registration tips this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.

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TSB Number: ITB16-012D NHTSA Number: 10199140 TSB Date: June 7, 2021 Date Added to File: July 10, 2021 Failing Component: Electrical System Summary: Intelligent key buttons inoperative but request switches work this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB15-026D NHTSA Number: 10199139 TSB Date: June 7, 2021 Date Added to File: July 10, 2021 Failing Component: Electrical System Summary: Signal tech-ii intelligent key battery test and signal check this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB19-029B NHTSA Number: 10191927 TSB Date: April 21, 2021 Date Added to File: May 7, 2021 Failing Component: Electrical System Summary: Telematics (ivc) service information this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.

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TSB Number: ITB20-021B NHTSA Number: 10190189 TSB Date: March 15, 2021 Date Added to File: April 13, 2021 Failing Component: Electrical System Summary: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB19-024A NHTSA Number: 10190188 TSB Date: March 5, 2021 Date Added to File: April 13, 2021 Failing Component: Electrical System Summary: DTC b00a0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB16-006A NHTSA Number: 10190150 TSB Date: March 24, 2021 Date Added to File: April 8, 2021 Failing Component: Electrical System Summary: Infiniti; front sonar parking sensor service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB20-026A NHTSA Number: 10186824 TSB Date: January 28, 2021 Date Added to File: February 6, 2021 Failing Component: Electrical System Summary: Telematics control unit reset after automatic collision notification this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB20-025A NHTSA Number: 10186822 TSB Date: January 28, 2021 Date Added to File: February 6, 2021 Failing Component: Electrical System Summary: DTC b2724-23 and/or c1b56-04 stored, and/or rab error message or warning this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

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TSB Number: ITB19-029A NHTSA Number: 10186793 TSB Date: January 27, 2021 Date Added to File: February 6, 2021 Failing Component: Electrical System Summary: Telematics (ivc) service information see itb12-011 for models built before those listed above for a different service procedure. Service information the applied vehicles are equipped with a wireless communication device called a telematics communication unit (tcu). With an active infiniti intouch services subscription the tcu communicates with the infiniti data center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the applied vehicles. A table has been provided on the next page that lists the model and year-specific steps required to successfully configure a tcu after it has been replaced. A check off sheet has been provided on page 11 to print and check off steps as they are performed. Please staple the completed check off sheet to the repair order.

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TSB Number: ITB20-026 NHTSA Number: 10183966 TSB Date: November 30, 2020 Date Added to File: December 8, 2020 Failing Component: Electrical System Summary: Telematics control unit reset after automatic collision notification service information the telematics control unit (tcu) has the ability to send an automatic collision notification when the vehicle is involved in an accident. Once an automatic collision notification is performed, the function becomes disabled. The tcu must be reset to re-enable the automatic collision notification function. This bulletin describes how to reset the tcu after an automatic collision notification has been performed.

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More Infiniti QX50 Electrical System Service Bulletins of Other Model Years

• 2024
• 2023
• 2022
• 2020
• 2019
• 2018
• 2017
• 2016
• 2015
• 2014

More Electrical System Service Bulletins of Other 2021 Infiniti Models

• Q50
• Q60
• QX60
• QX80

More Service Bulletins of Other 2021 Infiniti QX50 Components

• Adaptive Mobility Braking Equipment (1)
• Adaptive Mobility Equipment (2)
• Airbag (2)
• Airbag Sensor Occupant Classification (1)
• Automatic Emergency Braking (1)
• Axle Hub (1)
• Battery (1)
• Blind Spot Detection (1)
• Bluetooth and Wi-Fi (1)
• Body and Frame (5)
• Body Control Module (1)
• Brake (2)
• Differential (1)
• Electrical Equipment (2)
• Electrical System Software (5)
• Engine (1)
• Engine and Engine Cooling (8)
• Engine Control Module Software (1)
• Equipment (4)
• Exterior Lighting (4)
• Forward Collision Avoidance (2)
• Fuel System (1)
• Gasoline Fuel System (3)
• HVAC System (2)
• Infotainment (9)
• Infotainment Software (9)
• Lane Departure Sensing System (1)
• Lane Keeping Assist (1)
• Manufacturer Telematics (2)
• Mechanical Equipment (1)
• Owner Manual and Service Manual (1)
• Powertrain (13)
• Seat (1)
• Wheel (1)
• Window (4)
• Window Wiper (3)
• Windshield (1)
• Windshield Wiper and Washer (1)