3 Ways To Close A Dialog Box In Microsoft Word - WikiHow Tech

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This helped me How to Close a Dialog Box in Microsoft Word Explore this Article methods 1 Using the Keyboard to Find a Dialog Box 2 Disabling an Add-in 3 Disabling Protected View Other Sections Related Articles References Written by Nicole Levine, MFA

Last Updated: September 6, 2019 Tested

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This article was co-authored by wikiHow staff writer, Nicole Levine, MFA. Nicole Levine is a Technology Writer and Editor for wikiHow. She has more than 20 years of experience creating technical documentation and leading support teams at major web hosting and software companies. Nicole also holds an MFA in Creative Writing from Portland State University and teaches composition, fiction-writing, and zine-making at various institutions. The wikiHow Tech Team also followed the article's instructions and verified that they work. This article has been viewed 33,463 times.

This wikiHow teaches you how to resolve a Microsoft Word error that says Word can't perform a certain action due to an open dialog box. This type of error is usually due to a bad Word add-in or extra-strong security settings.

Steps

Method 1 Method 1 of 3:

Using the Keyboard to Find a Dialog Box

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2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/f0\/Close-a-Dialog-Box-in-Microsoft-Word-Step-2.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-2.jpg","bigUrl":"\/images\/thumb\/f\/f0\/Close-a-Dialog-Box-in-Microsoft-Word-Step-2.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 2 Press Alt+Tab ↹. This cycles through the open windows on your computer. You'll now see the next window that's open, which may be the open dialog box. Advertisement
3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/ed\/Close-a-Dialog-Box-in-Microsoft-Word-Step-3.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-3.jpg","bigUrl":"\/images\/thumb\/e\/ed\/Close-a-Dialog-Box-in-Microsoft-Word-Step-3.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 3 Press Alt+Tab ↹ again until you find the dialog box. If the dialog box was just hiding behind another open window, you should be able to find it this way.
4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8a\/Close-a-Dialog-Box-in-Microsoft-Word-Step-4.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-4.jpg","bigUrl":"\/images\/thumb\/8\/8a\/Close-a-Dialog-Box-in-Microsoft-Word-Step-4.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 4 Click Close or OK. You may have to click a different button to close certain types of dialog boxes, such as Cancel, No, or Yes. Advertisement

Method 2 Method 2 of 3:

Disabling an Add-in

1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/73\/Close-a-Dialog-Box-in-Microsoft-Word-Step-5.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-5.jpg","bigUrl":"\/images\/thumb\/7\/73\/Close-a-Dialog-Box-in-Microsoft-Word-Step-5.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 1 Start Word in Safe Mode. If you see a message that says Word is can't complete an action because a dialog box is open but you don't see a dialog box, one of your Word add-ins may be causing a problem. Start troubleshooting by opening Word in safe mode like this:[1]
   • Close Word if it's open.
   • Press ⊞ Win+R to open the Run box.
   • Type Winword /safe and press ↵ Enter.
2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/a9\/Close-a-Dialog-Box-in-Microsoft-Word-Step-6.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-6.jpg","bigUrl":"\/images\/thumb\/a\/a9\/Close-a-Dialog-Box-in-Microsoft-Word-Step-6.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 2 Try to reproduce the problem. Try doing the same thing you did that resulted in the error message. If you no longer see an error, the issue is probably due to a problematic add-in.
   • If you still see the error, try another method.
3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/fd\/Close-a-Dialog-Box-in-Microsoft-Word-Step-7.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-7.jpg","bigUrl":"\/images\/thumb\/f\/fd\/Close-a-Dialog-Box-in-Microsoft-Word-Step-7.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 3 Disable an add-in. Here's how:[2]
   • Click the File menu.
   • Click Options.
   • Click Add-ins.
   • Click Go under ″Manage.″
   • Remove the check mark from the first add-in. Only remove the check mark from one add-in, as each must be tested separately.
   • Click OK.
4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/e1\/Close-a-Dialog-Box-in-Microsoft-Word-Step-8.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-8.jpg","bigUrl":"\/images\/thumb\/e\/e1\/Close-a-Dialog-Box-in-Microsoft-Word-Step-8.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 4 Close and re-open Microsoft Word. Restart Word normally (by clicking it in the Start menu) instead of in safe mode. The app will start up with all add-ins running except for the one you disabled.
5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/7a\/Close-a-Dialog-Box-in-Microsoft-Word-Step-9.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-9.jpg","bigUrl":"\/images\/thumb\/7\/7a\/Close-a-Dialog-Box-in-Microsoft-Word-Step-9.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-9.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 5 Try to reproduce the problem. Again, try doing whatever action you took that resulted in the error message.
   • If you no longer see an error, the add-in you disabled was likely the culprit.
   • If you still see the error, the add-in you disabled was not the problem.
6. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b3\/Close-a-Dialog-Box-in-Microsoft-Word-Step-10.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-10.jpg","bigUrl":"\/images\/thumb\/b\/b3\/Close-a-Dialog-Box-in-Microsoft-Word-Step-10.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-10.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 6 Disable another add-in. Return to the add-ins list and remove the check mark from another add-in. You can also re-add the check mark to the one you disabled earlier so it's usable again.
7. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/a0\/Close-a-Dialog-Box-in-Microsoft-Word-Step-11.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-11.jpg","bigUrl":"\/images\/thumb\/a\/a0\/Close-a-Dialog-Box-in-Microsoft-Word-Step-11.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-11.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 7 Repeat the testing process until you've found the add-in. Once you've found the add-in that's causing the error, you can choose to remove it or keep it disabled permanently. Advertisement

Method 3 Method 3 of 3:

Disabling Protected View

1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/fb\/Close-a-Dialog-Box-in-Microsoft-Word-Step-12.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-12.jpg","bigUrl":"\/images\/thumb\/f\/fb\/Close-a-Dialog-Box-in-Microsoft-Word-Step-12.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-12.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 1 Open Microsoft Word. If you're trying to open a document you downloaded from the internet (such as in a web browser, email, or messaging app), you may receive an error that says: ″Word can't do this because a dialog box is open. Please close the dialog box to continue.″ This is often due to your security settings. Start by opening Word directly from the Start menu—you should find it in the Microsoft Office folder under All Apps.[3]
   • Don't try this method unless you're sure the document you're trying to open is secure.
   • Disabling Protected View may open your computer up to viruses, so use this method at your own risk.
2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/7e\/Close-a-Dialog-Box-in-Microsoft-Word-Step-13.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-13.jpg","bigUrl":"\/images\/thumb\/7\/7e\/Close-a-Dialog-Box-in-Microsoft-Word-Step-13.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-13.jpg","smallWidth":460,"smallHeight":344,"bigWidth":728,"bigHeight":545,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 2 Click the File menu. It's near the top-left corner of the screen.
3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/12\/Close-a-Dialog-Box-in-Microsoft-Word-Step-14.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-14.jpg","bigUrl":"\/images\/thumb\/1\/12\/Close-a-Dialog-Box-in-Microsoft-Word-Step-14.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-14.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 3 Click Options. It's near the bottom of the menu.
4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/5a\/Close-a-Dialog-Box-in-Microsoft-Word-Step-15.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-15.jpg","bigUrl":"\/images\/thumb\/5\/5a\/Close-a-Dialog-Box-in-Microsoft-Word-Step-15.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-15.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 4 Click Trust Center. It's on the left side of the window.
5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/87\/Close-a-Dialog-Box-in-Microsoft-Word-Step-16.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-16.jpg","bigUrl":"\/images\/thumb\/8\/87\/Close-a-Dialog-Box-in-Microsoft-Word-Step-16.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-16.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 5 Click Trust Center Settings. It's near the bottom-left corner of the right panel.
6. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/60\/Close-a-Dialog-Box-in-Microsoft-Word-Step-17.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-17.jpg","bigUrl":"\/images\/thumb\/6\/60\/Close-a-Dialog-Box-in-Microsoft-Word-Step-17.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-17.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 6 Click Protected View. It's on the left side. You'll see three settings with check boxes.
7. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/16\/Close-a-Dialog-Box-in-Microsoft-Word-Step-18.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-18.jpg","bigUrl":"\/images\/thumb\/1\/16\/Close-a-Dialog-Box-in-Microsoft-Word-Step-18.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-18.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 7 Remove the check mark from the first box. It's the one that says ″Enable Protected View for files originating from the Internet.″
8. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/57\/Close-a-Dialog-Box-in-Microsoft-Word-Step-19.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-19.jpg","bigUrl":"\/images\/thumb\/5\/57\/Close-a-Dialog-Box-in-Microsoft-Word-Step-19.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-19.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 8 Click OK.
9. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/55\/Close-a-Dialog-Box-in-Microsoft-Word-Step-20.jpg\/v4-460px-Close-a-Dialog-Box-in-Microsoft-Word-Step-20.jpg","bigUrl":"\/images\/thumb\/5\/55\/Close-a-Dialog-Box-in-Microsoft-Word-Step-20.jpg\/aid10146861-v4-728px-Close-a-Dialog-Box-in-Microsoft-Word-Step-20.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"} 9 Close Microsoft Word. Now that you've disabled Protected View, you should be able to double-click the document you downloaded (or in your inbox) and open it without issue.
   • Be sure to re-enable Protected View when you're finished.
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References

1. ↑ https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_winother/dialogue-box-is-open-error-word-2013/e40a04fc-46cc-49d8-b842-4abef28ca9cb
2. ↑ https://support.office.com/en-us/article/view-manage-and-install-add-ins-in-office-programs-16278816-1948-4028-91e5-76dca5380f8d
3. ↑ https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_winother-mso_2013_release/cannot-open-word-document-due-to-dialog-box/449fdd6c-ca38-4331-b65f-b470d36e9418

About this article

Written by: Nicole Levine, MFA wikiHow Technology Writer This article was co-authored by wikiHow staff writer, Nicole Levine, MFA. Nicole Levine is a Technology Writer and Editor for wikiHow. She has more than 20 years of experience creating technical documentation and leading support teams at major web hosting and software companies. Nicole also holds an MFA in Creative Writing from Portland State University and teaches composition, fiction-writing, and zine-making at various institutions. This article has been viewed 33,463 times. How helpful is this? Co-authors: 2 Updated: September 6, 2019 Views: 33,463

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