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Loading... Loading... Nothing found MYQ-G0301LA Quick Start Manual27 pgs1.7 Mb0 User Manual51 pgs4.15 Mb0 User Manual26 pgs9.06 Mb0 User Manual23 pgs4.49 Mb0 Table of contents Loading...
  • For iOS devices
  • Before You Start
  • What’s in the Box
  • Wireless Setup and Installation
  • Step 1: Check your Wi-Fi signal
  • Step 2: Install door sensor
  • Step 3: Download the MyQ App
  • Step 4: Create and Register your MyQ Account
  • Step 5: Power up the MyQ Smart Garage Hub
  • Step 6: Login to MyQ App
  • Step 7: Connect to the Wi-Fi Network
  • Step 8: Add New Device
  • Step 9: Mount the MyQ Smart Garage Hub
  • Step 10: Apply Warning Label
  • Operation
  • Getting Started
  • Maintenance
  • Test
  • Battery
  • Troubleshooting
  • Accessories
  • Appendix
  • Compatible Garage Door Openers
  • Locate the Program or Learn Button
  • Chamberlain Products
  • LiftMaster Products
  • Overhead Door Products
  • Genie Products
  • Linear Products
  • Wayne Dalton Products
  • Stanley Products
  • Warranty
  • Need Help?
  • For Android devices
  • Before You Start
  • What’s in the Box
  • Wireless Setup and Installation
  • Step 1: Check your Wi-Fi signal
  • Step 2: Install door sensor
  • Step 3: Download the MyQ® App
  • Step 4: Create and Register your MyQ Account
  • Step 5: Power up the MyQ Smart Garage Hub
  • Step 6: Login to MyQ App
  • Step 7: Connect to the Wi-Fi Network
  • Step 8: Add New Device
  • Step 9: Mount the MyQ Smart Garage Hub
  • Step 10: Apply Warning Label
  • Operation
  • Getting Started
  • Maintenance
  • Test
  • Battery
  • Troubleshooting
  • Accessories
  • Appendix
  • Compatible Garage Door Openers
  • Locate the Program or Learn Button
  • Chamberlain Products
  • LiftMaster Products
  • Overhead Door Products
  • Genie Products
  • Linear Products
  • Wayne Dalton Products
  • Stanley Products
  • Warranty
  • Need Help?
Chamberlain MYQ-G0301LA, MYQ-G0301, MYQ-G0301C, MYQ-G0301-D User Manual ... Chamberlain User Manual Download

Specifications and Main Features

Frequently Asked Questions

User Manual

Download Page 1 Smart Garage Hub Smart Garage Hub Manual MYQ-G0301 • MYQ-G0301C MYQ-G0301-D • MYQ-G0301LA Manual by For iOS devices For AndroidTM devices Page 2

Before You Start

For iOS devices

To reduce the risk of SEVERE INJURY to persons: • DO NOT enable the MyQ® Smart Garage Hub™ if operating either one-piece or swinging doors. To be enabled ONLY on a sectional door. Read instructions thoroughly BEFORE beginning. If using this product with residential door openers, this product must be used only with door openers manufactured after 1993 that utilize photoelectric sensors. The photoelectric sensors are always located on or near the bottom of the door track. Before you start, you MUST have… • A router with 2.4GHz Wi-Fi® frequency • Router’s security set to WPA2 • Router congured with 802.11 B/G/NRouter within 50 ft. of MyQ Smart Garage Hub • Mobile device connected to your home Wi-Fi network • Home Wi-Fi network password • Latest version of MyQ App NOTE: If using iOS 10, see Alternative Installation Method on page 16. • Compatible garage door opener (see Compatible Garage Door Openers on page 20) • Locate program or learn button on the garage door opener See Appendix on page 21 for a more detailed list of program or learn button locations. Program Button LED - 2 - Page 3 Wi-Fi Hub ) (not shown) Before You Start For iOS devices

What’s in the Box

Blue LED Blue LED Green LED Green LED Yellow LED Yellow LED MyQ Smart Garage Hub Red LED Door Sensor Model MYQ-G0302 Door Sensor Light Mounting bracket Mounting bracket Hardware for Hardware for Wi-Fi Hub MyQ Smart Garage Hub (5/32" x 1-1/2" screws) (5/32” x 1-1/2” screws) Power Adapter Power Adapter Test Test Button Button Fastening Strips for Fastening Strips for Door Sensor Door Sensor Hardware for Hardware for Door Sensor Door Sensor (5/32" x 3/4" screws (5/32” x 3/4” screws) Warning Label Warning Label (not shown) Tools Needed: Drill, 5/32" Drill Bit, Screwdriver, Ladder - 3 - Page 4

Wireless Setup and Installation

For iOS devices NOTE: If using iOS 10, see Alternative Installation Method on page 16.

Step 1: Check your Wi-Fi signal

Make sure your mobile device is connected to your Wi-Fi network. Hold the mobile device near where you plan to install the MyQ Smart Garage Hub. MyQ Smart Garage Hub (mounting area) mounting area If you see: To watch a video on How to test your Wi-Fi Signal Strength before setting up your MyQ® product, go to youtu.be/_Ow1wVF-7AU Wi-Fi signal is strong. You’re all set! Proceed to next step. Wi-Fi signal is weak. The MyQ Smart Garage Hub may not connect to your Wi-Fi network. If it doesn’t connect, try one of the options below. No Wi-Fi signal. Try one of the following: • Move your router closer to the garage to minimize interference from walls and other objects. • Buy a Wi-Fi range extender. - 4 - Page 5 Wireless Setup and Installation For iOS devices

Step 2: Install door sensor

1. Remove the pull tab from the door sensor to activate the battery. 2. Test the door sensor by pushing the test button and conrming the LED on the door sensor blinks. If the LED on the door sensor does not blink, see Troubleshooting on page 16. 3. Install the door sensor on the top panel of the garage door using the fastening strips or provided hardware. Door Sensor “TOP” MUST always face UP LED Test Button OR Press IMPORTANT: Door sensor MUST be installed to read “myQ” lettering right side up.

Step 3: Download the MyQ App

If you already have the MyQ App, verify you have the latest version. To conrm you have the latest version of the app, go to the App StoreSM and search for the Chamberlain MyQ App. If you see Update, tap Update. Fastening Strips OR Screws CR2450 Battery - 5 - Page 6 Wireless Setup and Installation For iOS devices If you have already registered an account, skip this step and login.

Step 4: Create and Register your MyQ Account

1. Open the MyQ App and tap Sign Up. 2. Enter rst name, last name, valid email address, and password. (twice), country, and zip code. NOTES: • Check email address for errors.Use a valid email address you can access. • If the email address you are attempting to use is already in the system, you will receive an error message. If necessary, tap Forgot Password to retrieve the password for that email and login. See Troubleshooting on page 16. 3. Tap Submit in top right hand corner. 4. Verify your email address. An email will be sent to the email address you provided. 5. Open the email from Chamberlain support and tap the link to verify your email. The MyQ App will open, verifying registration of email address was successful. NOTE: If you didn’t receive an email, check the Junk or Spam lter. 6. Tap OK. 7. Enter your email address and password and tap Login. Congratulations! Registration of your account is now complete. - 6 - Page 7 Wireless Setup and Installation For iOS devices

Step 5: Power up the MyQ Smart Garage Hub

Find a convenient location and plug in the MyQ Smart Garage Hub. Wait for the blue LED to blink. If blue LED is not blinking: Blue LED blinks Blue LED blinks Unplug and plug back in. If the blue LED still does not blink reset to factory default: 1. Press and hold the Settings button until the blue LED blinks (about 10 seconds) then release. 2. Press and hold Settings button again until the MyQ Smart Garage Hub beeps. IMPORTANT NOTE: Resetting the MyQ Smart Garage Hub to factory default erases the Wi-Fi settings, erases door sensors, and removes the MyQ Smart Garage Hub from the MyQ account.

Step 6: Login to MyQ App

Enter the email and password you used to register account and tap Login. TIP: Select Remember Me if you want the MyQ App to remember your email address and password. You can change the security settings within the MyQ App by tapping the menu bar in top-left corner and then name on bottom-left to access settings. MyQ Smart Garage Hub Settings Button - 7 - Page 8 Wireless Setup and Installation For iOS devices

Step 7: Connect to the Wi-Fi Network

In the MyQ App: 1. Tap Add a Device or tap “+”. 2. Tap Add New Hub... 3. Enter your MyQ serial number (found on the back of the MyQ Smart Garage Hub) and tap Next. 4. Tap Join to connect to the network. NOTE: If you don’t see this screen, see Alternative Installation Method on page 16. - 8 - Page 9 Wireless Setup and Installation For iOS devices Step 7: Connect to the Wi-Fi Network continued 5. Select your home Wi-Fi network from the list. 6. Enter your home Wi-Fi network password and tap Connect. 7. Wait for the solid green LED on MyQ Smart Garage Hub. This can take up to 2 minutes. Result: LED is solid green. NOTE: If the LED is not solid green, see Troubleshooting on page 16. 8. Enter a name for your MyQ Smart Garage Hub and tap Submit. - 9 - Page 10 Wireless Setup and Installation For iOS devices

Step 8: Add New Device

Now that your MyQ Smart Garage Hub is connected to your home Wi-Fi network, the next steps will guide you through the process of pairing your garage door opener to your MyQ Smart Garage hub. TIP: A device is any MyQ accessory that can be paired with your MyQ Smart Garage hub for monitoring and control. This includes MyQ Lighting accessories and an add-on door sensor that expands your MyQ functionality to a second garage door. The following steps are to add a garage door opener. 1. Select Garage Door Opener. 2. Tap Yes when asked if you’re using a door sensor. 3. Locate test button on door sensor. In the MyQ App tap Next. 4. Press and release the test button on the door sensor. The MyQ Smart Garage Hub will beep and the light will ash. Door Sensor Red LED Test Button MyQ Smart Garage Hub Light - 10 - Page 11 Wireless Setup and Installation For iOS devices Step 8: Add New Device continued NOTE: You will need the brand and model located on motor head of your garage door opener. The following steps will activate your garage door opener. Make sure your garage door is clear. 5. In the MyQ App select Opener > Brand/Model of garage door opener. Tap (tap to select) and select your garage door opener from drop down list. If prompted, choose the color of the program button from the drop down list. 6. Tap Program Door Opener then tap Continue. - 11 - Page 12 Wireless Setup and Installation For iOS devices Step 8: Add New Device continued See Appendix on page 21 for location of program or learn buttons. 7. On your garage door opener - press and release the program or learn button. NOTE: Pressing the learn button for too long will reset your garage door opener and cancel your existing connections to your garage door transmitters and/or your vehicle’s HomeLink. LED Program Button 8. In MyQ App, tap I have pressed the Program Button. Result: Door should move. If the door moves go to next step. If the door doesn’t move, the MyQ App will prompt you to try again. If you’re still unsuccessful, see Troubleshooting on page 17. 9. When the garage door opener is programmed, in the MyQ App you will be prompted to enter a name for the garage door opener and tap Submit. - 12 - Page 13 Wireless Setup and Installation For iOS devices

Step 9: Mount the MyQ Smart Garage Hub

• Install the MyQ Smart Garage Hub on the ceiling 4-6 feet from the garage door opener. 1. Use the MyQ Smart Garage Hub bracket as a template to drill 5/32" pilot holes. 2. Attach the bracket. 3. Slide the MyQ Smart Garage Hub onto the bracket. • Plug it in and conrm the green LED turns on solid. If LED does not turn on within 2 minutes, see Troubleshooting on page 16. The MyQ Smart Garage Hub light MUST be visible if you’re standing in the doorway of the garage. MyQ Smart Garage Hub Light Door Control Warning Label

Step 10: Apply Warning Label

• Attach the warning label to the wall next to the door control. TIP: Wrap excess power adapter cable around the mounting bracket. - 13 - Page 14

Operation

For iOS devices ALWAYS keep garage door in sight and away from people and objects until completely closed. NO ONE SHOULD CROSS THE PATH OF THE MOVING DOOR. To open and close your garage door from the MyQ App, tap the garage door icon from the Devices screen. This screen also displays the length of time since your garage door opened or closed. When closing your garage door from the MyQ App, your MyQ Smart Garage Hub will beep and the MyQ Smart Garage Hub light will ash as a safety alert. Caution should be taken around the moving door. In the Devices screen, you can see up to four devices. NOTES: • The MyQ Smart Garage Hub can be associated to one MyQ account only. • You can connect up to 2 door sensors and up to 16 MyQ accessories.

Getting Started

Your new MyQ Smart Garage Hub was designed to deliver peace of mind by allowing you to always know the status of your garage door and by providing control of your garage door from anywhere. The following MyQ functionality allows you to get the most out of your new system: ALERTS Alerts can send you a push notication and/or email when a MyQ device changes state (garage door opens, remote light turns on, etc.) SCHEDULES Schedules program your device to activate at specied days and times and can also be programmed to send push notications to your phone and email when the schedule has run. PARTNERS MyQ integrates with a number of other technologies to link with your existing Smart Home products. For the most up to date list of MyQ partners, please visit www.chamberlain.com/myqpartners See all available features by tapping the Menu button. Menu Button - 14 - Page 15

Maintenance

For iOS devices

Test

TIP: Test your door sensor every 6 months or if the MyQ system is not working as expected. To test for a low battery: Press and release the test button on the door sensor, The LED on the door sensor should blink the MyQ Smart Garage Hub should beep. Wait 5-10 seconds, then repeat this test 5 more times (wait 5-10 seconds between each test). If the LED doesn’t blink or the MyQ Smart Garage Hub doesn’t beep with each press, replace the battery in the door sensor. Use a 3V Lithium battery size CR2450.

Battery

Dispose of batteries properly. Replace ONLY with 3V CR2450 coin batteries. To prevent possible SERIOUS INJURY or DEATH: • NEVER allow small children near batteries. • If battery is swallowed, immediately notify doctor. To reduce risk of re, explosion or chemical burn: • Replace ONLY with 3V CR2032 coin batteries. • Do NOT recharge, disassemble, heat above 212°F (100°C) or incinerate. Screws Press CR2450 Battery - 15 - Page 16

Troubleshooting

Install Option 1 - Preferred Method Check your Wi-Fi®signal. Make sure your mobile device is connected to your Wi-Fi network. Hold your mobile device near where you plan to install the Smart Garage Hub. (mounting area) If you see: Wi-Fi signal is strong. You're all set! Install your product. Wi-Fi signal is weak. The Smart Garage Hub will likely connect to your Wi-Fi network. If not, try one of the options below. No Wi-Fi signal. Try one of the following: l Move your router closer to the garage to minimize interference from walls and other objects l Buy a Wi-Fi range extender To watch a video, go to youtu.be/_Ow1wVF-7AU. For iOS devices To watch videos on how to install the MyQ Smart Garage Hub, go to videos. When I press the test button in the door sensor, why doesn’t the red LED blink? 1. Make sure you remove the pull tab from the door sensor. 2. Open the door sensor by pressing the button on the bottom and pulling the front cover off. 3. Slide the battery out to make sure that the pull tab didn’t break off under the battery or that there is no residue on the battery. After you conrm put the battery back in. 4. Close the door sensor and press the test button, if the LED still doesn’t come on replace the battery. If the LED blinks, install the door sensor to the top section of your garage door. The battery is a 3V Lithium battery size CR2450. Door sensor installation is on page 5. When I attempt to create an account, why do I get the error message “That username already exists. Check username or use another username. (201)”? Your email address was previously used to create a MyQ account. Click Forgot Password on the login screen of the MyQ App and a temporary password will be emailed to that email address. Once you log in you are ready to go through the Wireless Setup and Installation on page 7. When I attempt to connect my MyQ Smart Garage Hub to my Wi-Fi network, why don’t I get a solid green LED light? When attempting to connect to your Wi-Fi network the LED lights on your MyQ Smart Garage Hub will go through a sequence of LED light ashes before it goes solid green. Depending on what the LED lights do, indicates what type of troubleshooting that should be done. Check what the LED lights are doing and follow the steps indicated. Goes back to ashing • Verify your Wi-Fi password. Flashing blue and green • Power cycle your router. • Check Wi-Fi signal where the MyQ Smart Garage Hub is located (page 4). • Check router settings (page 2). • Clear the Wi-Fi settings on the MyQ Smart Garage Hub and reconnect to your Wi-Fi network. To clear the Wi-Fi settings: Press and hold the Settings button on the MyQ Smart Garage Hub until the blue LED blinks (about 10 seconds) then release. Then reconnect to Wi-Fi using the Alternative Installation Method below. Alternative Installation Method 1. Make sure the blue LED on the MyQ Smart Garage Hub is blinking. 2. On your mobile device, go to Settings > Wi-Fi and select the network with the “MyQ-nnn” prex. 3. Launch the web browser on your mobile device. Enter setup.myqdevice.com into the browser address bar. Follow the on-screen prompts to connect the MyQ Smart Garage Hub to your Wi-Fi network. 4. Download the MyQ App, set up an account, and add the MyQ serial number (located on the cover of the manual) to Flashing green: • Check your router ports: TCP/UDP port 8883 and TCP/UDP port 53 required. • If there is a rewall, the UDP time out must be set to 180 seconds or greater for both inbound and outbound. your account. - 16 - Page 17 Troubleshooting For iOS devices When attempting to pair my garage door opener to the MyQ Smart Garage Hub, why doesn’t the door move? When you are not able to pair your garage door opener and MyQ Smart Garage Hub there are a couple things to check for. You need to conrm that you are adding a compatible garage door opener and that the door sensor is working properly. Unless specied, the Smart Garage Hub is compatible with the following brands of garage door openers manufactured after 1993 that utilize safety sensors. • Chamberlain, LiftMaster, Craftsman and other Chamberlain manufactured garage door openers • Wayne Dalton 372.5 MHz • Linear • Stanley • Genie/Overhead Door manufactured 1993-2015. Not compatible to openers manufactured after 2016 Once you have conrmed that your garage door opener is compatible, test your door sensor. Door sensor test: Press the test button on the door sensor. The MyQ Smart Garage Hub should beep and the red LED on the door sensor should blink. If it doesn’t, replace the battery. If it does, follow the steps to test for low battery. To test for a low battery: Press and release the test button on the door sensor, the MyQ Smart Garage Hub should beep. Wait 5-10 seconds, then repeat ve more times. (Press, beep and wait…repeat). The MyQ Smart Garage Hub should beep with each press. (If you don’t wait 5 seconds you may not hear a beep.) If you don’t hear a beep with each press, replace the battery. The battery is a 3V Lithium battery size CR2450. Now that your door sensor is working, log back in the MyQ App to pair your garage door opener to the MyQ Smart Garage Hub. 1. Tap the +. 2. Tap the name of your MyQ Smart Garage Hub under Hubs. 3. Select Garage Door Opener. 4. Tap Yes that you are using a door sensor. 5. Locate the test button on the door sensor. 6. Press and release the test button on the door sensor, as directed by the MyQ App. 7. Select the Brand/Model of your garage door opener. If prompted choose the color of the program button on the garage door opener. 8. Tap Program Door Opener. 9. Read the warning in the MyQ App and tap Continue. 10. Press and release the program button on your garage door opener. In the MyQ App, tap I have pressed the program button. 11. Name the garage door opener and tap Submit in the upper right corner of the MyQ App. - 17 - Page 18 Troubleshooting For iOS devices Error messages and how to resolve When I attempt to log into my account, I get the error The user is locked out. (207), how do I unlock my account? An account gets locked out when you have entered your password incorrectly too many times. Follow these steps to resolve. 1. Tap Forgot Password 2. Enter the email address you used to create the MyQ account. You will receive an email containing a new generic password. NOTE: If you didn’t receive an email, check the Junk or Spam lter. 3. Login to your MyQ account with your Account Email and the new generic password. NOTE: The new generic password remains valid until you change it. 4. Tap the Menu in top-left corner, select your name in bottom-left corner, and change your password to a specic and condential password. When I attempt to add my serial number to my account, I get the error That device is on another user’s account. Unable to add (310), how do I resolve this issue? This error means that the MyQ Smart Garage Hub has been added to another MyQ account. To resolve this issue, you need to perform a factory default on the MyQ Smart Garage Hub (see below). Factory Default Setting the MyQ Smart Garage Hub back to factory default erases the Wi-Fi settings, erases door sensors, and removes the MyQ Smart Garage Hub from the MyQ account. 1. Press and hold the Settings button until the blue LED blinks (about 10 seconds) then release. 2. Press and hold Settings button again until the MyQ Smart Garage Hub beeps. The MyQ Smart Garage Hub is set to factory default. NOTE: If LEDs on the MyQ Smart Garage Hub are blinking blue and green, you may need to unplug the router to erase the Wi-Fi settings or set to factory default. Settings Button Alternative Installation Method 1. Make sure the blue LED on the MyQ Smart Garage Hub is blinking. 2. On your mobile device, go to Settings > Wi-Fi and select the network with the “MyQ-nnn” prex. 3. Launch the web browser on your mobile device. Enter setup.myqdevice.com into the browser address bar. Follow the on-screen prompts to connect the MyQ Smart Garage Hub to your Wi-Fi network. 4. Download the MyQ App, set up an account and add the MyQ serial number (located on the cover of the manual) to your account. - 18 - Page 19

Accessories

For iOS devices PILCEV WSLCEV MyQ Remote Lamp Control Monitor and control this plug-in lamp switch with the MyQ App. MyQ Interior/Exterior Light Switch Monitor and control this wall light switch with the MyQ App. MYQ-G0302 MyQ Smart Garage Hub Add-on Door Sensor Monitor and control this door sensor with the MyQ App. The MyQ Smart Garage Hub supports a second sensor that can be installed on a second garage NOT COMPATIBLE MYQ-G0202 or 041D7924 Door Sensor - 19 - Page 20

Appendix

For iOS devices

Compatible Garage Door Openers

Unless specied, the MyQ Smart Garage Hub is compatible with the following brands of garage door openers manufactured after 1993 that utilize safety sensors. • Chamberlain, LiftMaster, Craftsman and other Chamberlain manufactured garage door openers • Wayne Dalton 372.5 MHz • Linear • Stanley • Genie/Overhead Door manufactured 1993-2015. Not compatible to openers manufactured after 2016 - 20 - Page 21 Appendix For iOS devices

Locate the Program or Learn Button

Chamberlain Products
- 21 - Page 22 Appendix For iOS devices Locate the Program or Learn Button
LiftMaster Products
Yellow Program Button Purple Program Button Orange Program Button
Overhead Door Products
Green Program Button Learn Code Button - 22 - Page 23 Appendix For iOS devices Locate the Program or Learn Button
Genie Products
For compatible Genie garage door openers, see Compatible Garage Door Openers on page 20. Program Set Button Learn Code Button - 23 - Page 24 Appendix For iOS devices Locate the Program or Learn Button
Linear Products
Program Button
Wayne Dalton Products
Program Button Program SW Button - 24 - Page 25 Appendix For iOS devices Locate the Program or Learn Button
Stanley Products
Program Button - 25 - Page 26

Warranty

For iOS devices

Need Help?

Go to: www.chamberlain.com/MyQSupport One Year Limited Warranty The Chamberlain Group, Inc. warrants to the rst consumer purchaser of this product that it is free from defect in materials and/or workmanship for a period of 1 year from the date of purchase. Software Agreement Use of this product and the software embedded within the product is subject to the copyright notices, terms, and conditions available at: www.mychamberlain.com/agreement NOTICE: This device complies with Part 15 of the FCC rules and Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device must be installed to ensure a minimum 20 cm (8 in.) distance is maintained between users/bystanders and device. This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules and Industry Canada ICES standard. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Chamberlain, the Chamberlain logo, LiftMaster, MyQ® and the MyQ® logo are registered trademarks of The Chamberlain Group, Inc. Patents and patents pending. Apple is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple, Inc. Wi-Fi® is a registered trademark of Wi-Fi Alliance. Genie is a trademark of Overhead Door Corporation. Overhead Door is a trademark of Overhead Door Corporation. Linear is a trademark of Linear Corporation. Master Mechanic is a trademark of TruServ. Sears is a trademark of Sears & Roebuck. Stanley is a trademark of The Stanley Works. Wayne Dalton is a trademark of Wayne Dalton Corporation. Do It is a trademark of Do It Best Corporation. All other trademarks are the property of their respective owners. ©2018 The Chamberlain Group, Inc. 114A5161 All Rights Reserved. Page 27

Before You Start

For Android devices

To reduce the risk of SEVERE INJURY to persons: • DO NOT enable the MyQ® Smart Garage™ Hub if operating either one-piece or swinging doors. To be enabled ONLY on a sectional door. WARNING: This product can expose you to chemicals including lead, which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov Read instructions thoroughly BEFORE beginning. If using this product with residential door openers, this product must be used only with door openers manufactured after 1993 that utilize photoelectric sensors. The photoelectric sensors are always located on or near the bottom of the door track. Before you start, you MUST have… • A router with 2.4GHz Wi-Fi® frequency • Router’s security set to WPA2 (recommended) • Router congured with 802.11 B/G/NRouter within 50 ft. of MyQ Smart Garage Hub • Mobile device connected to your home Wi-Fi network • Home Wi-Fi network password • Latest version of MyQ App • Compatible garage door opener (see Compatible Garage Door Openers on page 20) • Locate program or learn button on the garage door opener See Appendix on page 21 for a more detailed list of program or learn button locations. Program Button LED - 2 - Page 28 Wi-Fi Hub ) (not shown) Before You Start For Android devices

What’s in the Box

Blue LED Blue LED Green LED Green LED Yellow LED Yellow LED MyQ Smart Garage Hub Red LED Door Sensor Model MYQ-G0302 Door Sensor Light Mounting bracket Mounting bracket Hardware for Hardware for Wi-Fi Hub MyQ Smart Garage Hub (5/32" x 1-1/2" screws) (5/32” x 1-1/2” screws) Power Adapter Power Adapter Test Test Button Button Fastening Strips for Fastening Strips for Door Sensor Door Sensor Hardware for Hardware for Door Sensor Door Sensor (5/32" x 3/4" screws (5/32” x 3/4” screws) Warning Label Warning Label (not shown) Tools Needed: Drill, 5/32" Drill Bit, Screwdriver, Ladder - 3 - Page 29

Wireless Setup and Installation

For Android devices

Step 1: Check your Wi-Fi signal

Make sure your mobile device is connected to your Wi-Fi network. Hold the mobile device near where you plan to install the MyQ Smart Garage Hub. MyQ Smart Garage Hub (mounting area) mounting area If you see: To watch a video on How to test your Wi-Fi Signal Strength before setting up your MyQ® product, go to youtu.be/_Ow1wVF-7AU Wi-Fi signal is strong. You’re all set! Proceed to next step. Wi-Fi signal is weak. The MyQ Smart Garage Hub may not connect to your Wi-Fi network. If it doesn’t connect, try one of the options below. No Wi-Fi signal. Try one of the following: • Move your router closer to the garage to minimize interference from walls and other objects. • Buy a Wi-Fi range extender. - 4 - Page 30 Wireless Setup and Installation For Android devices

Step 2: Install door sensor

1. Remove the pull tab from the door sensor to activate the battery. 2. Test the door sensor by pushing the test button and conrming the LED on the door sensor blinks. If the LED on the door sensor does not blink, see Troubleshooting on page 16. 3. Install the door sensor on the top panel of the garage door using the fastening strips or provided hardware. Door Sensor “TOP” MUST always face UP LED Test Button OR OR Press IMPORTANT: Door sensor MUST be installed to read “myQ” lettering right side up.

Step 3: Download the MyQ® App

If you already have the MyQ App, verify you have the latest version. To conrm you have the latest version of the app, go to Google PlayTM store and search for the Chamberlain MyQ App. If you see Update, tap Update. Fastening Strips Screws CR2450 Battery - 5 - Page 31 Wireless Setup and Installation For Android devices If you have already registered an account, skip this step and login.

Step 4: Create and Register your MyQ Account

1. Open the MyQ App and tap Sign Up. 2. Enter rst name, last name, valid email address, and password (twice), country, and zip code. NOTES:Check email address for errors.Use a valid email address you can access. • If the email address you are attempting to use is already in the system, you will receive an error message. • If necessary, tap Forgot Password to retrieve the password for that email and login. See Troubleshooting on page 16. 3. Tap Submit in top right hand corner. 4. Verify your email address. An email will be sent to the email address you provided. 5. Open the email from Chamberlain support and tap the link to verify your email. The MyQ App will open, verifying registration of email address was successful. NOTE: If you didn’t receive an email, check the Junk or Spam lter. 6. Tap OK. 7. Enter your email address and password and tap Login. Congratulations! Registration of your account is now complete. - 6 - Page 32 Wireless Setup and Installation For Android devices

Step 5: Power up the MyQ Smart Garage Hub

Find a convenient location and plug in the MyQ Smart Garage Hub. Wait for the blue LED to blink. If blue LED is not blinking: Blue LED blinks Blue LED blinks Unplug and plug back in. If the blue LED still does not blink reset to factory default: 1. Press and hold the Settings button until the blue LED blinks (about 10 seconds) then release. 2. Press and hold Settings button again until the MyQ Smart Garage Hub beeps. IMPORTANT NOTE: Resetting the MyQ Smart Garage Hub to factory default erases the Wi-Fi settings, erases door sensors, and removes the MyQ Smart Garage Hub from the MyQ account.

Step 6: Login to MyQ App

Enter the email and password you used to register account and tap Login. TIP: Select Remember Me if you want the MyQ App to remember your email address and password. You can change the security settings within the MyQ App by tapping the menu bar in top-left corner and then name on bottom-left to access settings. MyQ Smart Garage Hub Settings Button - 7 - Page 33 Wireless Setup and Installation For Android devices

Step 7: Connect to the Wi-Fi Network

In the MyQ App: 1. Tap Add a Device or tap “+”. 2. Tap “MyQ-nnn” under Discoverable Devices. 3. Tap YES to connect your MyQ Smart Garage Hub to your Wi-Fi network. - 8 - Page 34 Wireless Setup and Installation For Android devices Step 7: Connect to the Wi-Fi Network continued 4. Select your home Wi-Fi network from the list. 5. Enter your home Wi-Fi network password and tap Connect. Wait for the solid green LED on MyQ Smart Garage Hub. This can take up to 2 minutes. Result: LED is solid green. NOTE: If the LED is not solid green, see Troubleshooting on page 16. 6. Enter a name for your MyQ Smart Garage Hub and tap Save. - 9 - Page 35 Wireless Setup and Installation For Android devices

Step 8: Add New Device

Now that your MyQ Smart Garage Hub is connected to your home Wi-Fi network, the next steps will guide you through the process of pairing your garage door opener to your MyQ Smart Garage hub. TIP: A device is any MyQ accessory that can be paired with your MyQ Smart Garage hub for monitoring and control. This includes MyQ Lighting accessories and an add-on door sensor that expands your MyQ functionality to a second garage door. The following steps are to add a garage door opener. 1. Select Garage Door Opener. 2. Tap Yes when asked if you’re using a door sensor. 3. Locate test button on door sensor. In the MyQ App tap Next. 4. Press and release the test button on the door sensor. The MyQ Smart Garage Hub will beep and the light will ash. Door Sensor Red LED Test Button MyQ Smart Garage Hub Light - 10 - Page 36 Wireless Setup and Installation For Android devices Step 8: Add New Device continued NOTE: You will need the brand and model located on motor head of your garage door opener. The following steps will activate your garage door opener. Make sure your garage door is clear. 5. In the MyQ App select Opener > Brand/Model of garage door opener. Tap Tap here to select and select your garage door opener from drop down list. If prompted, choose the color of the program button from the drop down list. 6. Tap Program Door Opener then tap Continue. - 11 - Page 37 Wireless Setup and Installation For Android devices Step 8: Add New Device continued See Appendix on page 21 for location of program or learn buttons. 7. On your garage door opener - press and release the program or learn button. NOTE: Pressing the learn button for too long will reset your garage door opener and cancel your existing connections to your garage door transmitters and/or your vehicle’s HomeLink. LED Program Button 8. In MyQ App, tap I have pressed the Program Button. Result: Door should move. If the door moves go to next step. If the door doesn’t move, the MyQ App will prompt you to try again. If you’re still unsuccessful, see Troubleshooting on page 17. 9. When the garage door opener is programmed, in the MyQ App you will be prompted to enter a name for the garage door opener and tap Next. - 12 - Page 38 Wireless Setup and Installation For Android devices

Step 9: Mount the MyQ Smart Garage Hub

• Install the MyQ Smart Garage Hub on the ceiling 4-6 feet from the garage door opener. 1. Use the MyQ Smart Garage Hub bracket as a template to drill 5/32" pilot holes. 2. Attach the bracket. 3. Slide the MyQ Smart Garage Hub onto the bracket. • Plug it in and conrm the green LED turns on solid. If LED does not turn on within 2 minutes, see Troubleshooting on page 16. The MyQ Smart Garage Hub light MUST be visible if you’re standing in the doorway of the garage. MyQ Smart Garage Hub Light TIP: Wrap excess power Door Control Warning Label adapter cable around the mounting bracket.

Step 10: Apply Warning Label

• Attach the warning label to the wall next to the door control. - 13 - Page 39

Operation

For Android devices ALWAYS keep garage door in sight and away from people and objects until completely closed. NO ONE SHOULD CROSS THE PATH OF THE MOVING DOOR. To open and close your garage door from the MyQ App, tap the garage door icon from the Devices screen then Tap OPEN DOOR or CLOSE DOOR. This screen also displays the length of time since your garage door opened or closed. When closing your garage door from the MyQ App, your MyQ Smart Garage Hub will beep and the MyQ Smart Garage Hub light will ash as a safety alert. Caution should be taken around the moving door. In the Devices screen, you can see up to four devices. NOTES: • The MyQ Smart Garage Hub can be associated to one MyQ account only. • You can connect up to 2 door sensors and up to 16 MyQ accessories.

Getting Started

Your new MyQ Smart Garage Hub was designed to deliver peace of mind by allowing you to always know the status of your garage door and by providing control of your garage door from anywhere. The following MyQ functionality allows you to get the most out of your new system: ALERTS Alerts can send you a push notication and/or email when a MyQ device changes state (garage door opens, remote light turns on, etc.) SCHEDULES Schedules program your device to activate at specied days and times and can also be programmed to send push notications to your phone and email when the schedule has run. PARTNERS MyQ integrates with a number of other technologies to link with your existing Smart Home products. For the most up to date list of MyQ partners, please visit www.chamberlain.com/myqpartners You can view more devices by scrolling through the view types in the top right corner. See all available features by tapping the Menu button. Menu Button - 14 - Page 40

Maintenance

For Android devices

Test

TIP: Test your door sensor every 6 months or if the MyQ system is not working as expected. • To test for a low battery: Press and release the test button on the door sensor, The LED on the door sensor should blink the MyQ Smart Garage Hub should beep. Wait 5-10 seconds, then repeat this test 5 more times (wait 5-10 seconds between each test). If the LED doesn’t blink or the MyQ Smart Garage Hub doesn’t beep with each press, replace the battery in the door sensor. Use a 3V Lithium battery size CR2450.

Battery

Dispose of batteries properly. Replace ONLY with 3V CR2450 coin batteries. To prevent possible SERIOUS INJURY or DEATH: • NEVER allow small children near batteries. • If battery is swallowed, immediately notify doctor. To reduce risk of re, explosion or chemical burn: • Replace ONLY with 3V CR2450 coin batteries. • Do NOT recharge, disassemble, heat above 212°F (100°C) or incinerate. Screws Press CR2450 Battery - 15 - Page 41 Install Option 1 - Preferred Method Check your Wi-Fi®signal. Make sure your mobile device is connected to your Wi-Fi network. Hold your mobile device near where you plan to install the Smart Garage Hub. (mounting area) If you see: Wi-Fi signal is strong. You're all set! In stall your product. Wi-Fi signal is weak. The Smart Garage Hub will likely connect to your Wi-Fi network. If not, try one of the options below. No Wi-Fi signal. Try one of the following: l Move your router closer to the garage to minimize interference from walls and other objects l Buy a Wi-Fi range extender To watch a video, go to youtu.be/_Ow1wVF-7AU.

Troubleshooting

For Android devices To watch videos on how to install the MyQ Smart Garage Hub, go to videos. When I press the test button in the door sensor, why doesn’t the red LED blink? 1. Make sure you remove the pull tab from the door sensor. 2. Open the door sensor by pressing the button on the bottom and pulling the front cover off. 3. Slide the battery out to make sure that the pull tab didn’t break off under the battery or that there is no residue on the battery. After you conrm put the battery back in. 4. Close the door sensor and press the test button, if the LED still doesn’t come on replace the battery. If the LED blinks, install the door sensor to the top section of your garage door. The battery is a 3V Lithium battery size CR2450. Door sensor installation is on page 5. When I attempt to create an account, why do I get the error message “That username already exists. Check username or use another username. (201)”? Your email address was previously used to create a MyQ account. Click Forgot Password on the login screen of the MyQ App and a temporary password will be emailed to that email address. Once you log in you are ready to go through the Wireless Setup and Installation on page 7. When I attempt to connect my MyQ Smart Garage Hub to my Wi-Fi network, why don’t I get a solid green LED light? When attempting to connect to your Wi-Fi network the LED lights on your MyQ Smart Garage Hub will go through a sequence of LED light ashes before it goes solid green. Depending on what the LED lights do, indicates what type of troubleshooting that should be done. Check what the LED lights are doing and follow the steps indicated. Goes back to ashing • Verify your Wi-Fi password. Flashing blue and green • Power cycle your router. • Check Wi-Fi signal where the MyQ Smart Garage Hub is located (page 4). • Check router settings (page 2). • Clear the Wi-Fi settings on the MyQ Smart Garage Hub and reconnect to your Wi-Fi network. To clear the Wi-Fi settings: Press and hold the Settings button on the MyQ Smart Garage Hub until the blue LED blinks (about 10 seconds) then release. Then reconnect to Wi-Fi (page 8). - 16 - Page 42 Troubleshooting For Android devices When attempting to pair my garage door opener to the MyQ Smart Garage Hub, why doesn’t the door move? When you are not able to pair your garage door opener and MyQ Smart Garage Hub there are a couple things to check for. You need to conrm that you are adding a compatible garage door opener and that the door sensor is working properly. Unless specied, the Smart Garage Hub is compatible with the following brands of garage door openers manufactured after 1993 that utilize safety sensors. • Chamberlain, LiftMaster, Craftsman and other Chamberlain manufactured garage door openers • Wayne Dalton 372.5 MHz • Linear • Stanley • Genie/Overhead Door manufactured 1993-2015. Not compatible to openers manufactured after 2016 Once you have conrmed that your garage door opener is compatible, test your door sensor. Door sensor test: Press the test button on the door sensor. The MyQ Smart Garage Hub should beep and the red LED on the door sensor should blink. If it doesn’t, replace the battery. If it does, follow the steps to test for low battery. To test for a low battery: Press and release the test button on the door sensor, the MyQ Smart Garage Hub should beep. Wait 5-10 seconds, then repeat ve more times. (Press, beep and wait…repeat). The MyQ Smart Garage Hub should beep with each press. (If you don’t wait 5 seconds you may not hear a beep.) If you don’t hear a beep with each press, replace the battery. The battery is a 3V Lithium battery size CR2450. Now that your door sensor is working, log back in the MyQ App to pair your garage door opener to the MyQ Smart Garage Hub. 1. Tap the +. 2. Tap the name of your MyQ Smart Garage Hub under Hubs. 3. Select Garage Door Opener. 4. Tap Yes that you are using a door sensor. 5. Locate the test button on the door sensor. 6. Press and release the test button on the door sensor, as directed by the MyQ App. 7. Select the Brand/Model of your garage door opener. If prompted choose the color of the program button on the garage door opener. 8. Tap Program Door Opener. 9. Read the warning in the MyQ App and tap Continue. 10. Press and release the program button on your garage door opener. In the MyQ App, tap I have pressed the program button. 11. Name the garage door opener and tap Submit in the upper right corner of the MyQ App. - 17 - Page 43 Troubleshooting For Android devices Error messages and how to resolve When I attempt to log into my account, I get the error The user is locked out. (207), how do I unlock my account? An account gets locked out when you have entered your password incorrectly too many times. Follow these steps to resolve. 1. Tap Forgot Password 2. Enter the email address you used to create the MyQ account. You will receive an email containing a new generic password. NOTE: If you didn’t receive an email, check the Junk or Spam lter. 3. Login to your MyQ account with your Account Email and the new generic password. NOTE: The new generic password remains valid until you change it. 4. Tap the Menu in top-left corner, select your name in bottom-left corner, and change your password to a specic and condential password. When I attempt to add my serial number to my account, I get the error That device is on another user’s account. Unable to add (310), how do I resolve this issue? This error means that the MyQ Smart Garage Hub has been added to another MyQ account. To resolve this issue, you need to perform a factory default on the MyQ Smart Garage Hub (see below). Factory Default Setting the MyQ Smart Garage Hub back to factory default erases the Wi-Fi settings, erases door sensors, and removes the MyQ Smart Garage Hub from the MyQ account. 1. Press and hold the Settings button until the blue LED blinks (about 10 seconds) then release. 2. Press and hold Settings button Garage Hub beeps. The MyQ Smart Garage Hub is set to factory default. NOTE: If LEDs on the MyQ Smart Garage Hub are blinking blue and green, you may need to unplug the router to erase the Wi-Fi settings or set to factory default. again until the MyQ Smart Settings Button - 18 - Page 44

Accessories

For Android devices PILCEV WSLCEV MyQ Remote Lamp Control Monitor and control this plug-in lamp switch with the MyQ App. MyQ Interior/Exterior Light Switch Monitor and control this wall light switch with the MyQ App. MYQ-G0302 MyQ Smart Garage Hub Add-on Door Sensor Monitor and control this door sensor with the MyQ App. The MyQ Smart Garage Hub supports a second sensor that can be installed on a second garage NOT COMPATIBLE MYQ-G0202 or 041D7924 Door Sensor - 19 - Page 45

Appendix

For Android devices

Compatible Garage Door Openers

Unless specied, the MyQ Smart Garage Hub is compatible with the following brands of garage door openers manufactured after 1993 that utilize safety sensors. • Chamberlain, LiftMaster, Craftsman and other Chamberlain manufactured garage door openers • Wayne Dalton 372.5 MHz • Linear • Stanley • Genie/Overhead Door manufactured 1993-2015. Not compatible to openers manufactured after 2016 - 20 - Page 46 Appendix For Android devices

Locate the Program or Learn Button

Chamberlain Products
- 21 - Page 47 Appendix For Android devices Locate the Program or Learn Button
LiftMaster Products
Yellow Program Button Purple Program Button Orange Program Button
Overhead Door Products
Green Program Button Learn Code Button - 22 - Page 48 Appendix For Android devices Locate the Program or Learn Button
Genie Products
For compatible Genie garage door openers, see Compatible Garage Door Openers on page 20. Program Set Button Learn Code Button - 23 - Page 49 Appendix For Android devices Locate the Program or Learn Button
Linear Products
Program Button
Wayne Dalton Products
Program Button Program SW Button - 24 - Page 50 Appendix For Android devices Locate the Program or Learn Button
Stanley Products
Program Button - 25 - Page 51

Warranty

For Android devices

Need Help?

Go to: www.chamberlain.com/MyQSupport One Year Limited Warranty The Chamberlain Group, Inc. warrants to the rst consumer purchaser of this product that it is free from defect in materials and/or workmanship for a period of 1 year from the date of purchase. Software Agreement Use of this product and the software embedded within the product is subject to the copyright notices, terms, and conditions available at: www.mychamberlain.com/agreement NOTICE: This device complies with Part 15 of the FCC rules and Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device must be installed to ensure a minimum 20 cm (8 in.) distance is maintained between users/bystanders and device. This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules and Industry Canada ICES standard. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Chamberlain, the Chamberlain logo, LiftMaster, MyQ® and the MyQ® logo are registered trademarks of The Chamberlain Group, Inc. Patents and patents pending. Android and Google are trademarks of Google Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google Inc. Wi-Fi® is a registered trademark of Wi-Fi Alliance. Genie is a trademark of Overhead Door Corporation. Overhead Door is a trademark of Overhead Door Corporation. Linear is a trademark of Linear Corporation. Master Mechanic is a trademark of TruServ. Sears is a trademark of Sears & Roebuck. Stanley is a trademark of The Stanley Works. Wayne Dalton is a trademark of Wayne Dalton Corporation. Do It is a trademark of Do It Best Corporation. All other trademarks are the property of their respective owners. ©2018 The Chamberlain Group, Inc. 114A5162 All Rights Reserved. Loading... + hidden pagesUnhide You need points to download manuals. 1 point = 1 manual. You can buy points or you can get point for every manual you upload. Buy points Upload your manuals Buy Points How it Works FAQ Contact Us Questions and Suggestions Privacy Policy Cookie Policy Terms of Use

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