Contacting HMRC About Tax Credits - Revenue Benefits

Tax Credits: Contacting HMRC about tax credits

This section of the site gives you information about the different ways of contacting HMRC about tax credits. It also gives information about security procedures in place when contacting the tax credits helpline.

• Tax credit digital services
• Telephone
• By post
• Extra support service
• Translation services

Tax credit digital services

HMRC's digital service 'Manage your tax credits' closed from 6 April 2025. In addition, tax credits information will no longer be available via the personal tax account or HMRC app.

Telephone

The main telephone number is the tax credit helpline: 0345 300 3900 (NGT text relay for anyone who cannot hear or speak on the phone: dial 18001 then 0345 300 3900). From abroad, you can ring +44 2890 538 192. Opening times are shown on GOV.UK.

Advisers who are from registered organisations can use the intermediaries helpline as an alternative to the helpline for a similar range of issues. More information can be found in our intermediaries section.

By post

Complaints, appeals and disputes

HMRC - Tax Credit Office BX9 1ER

Using a courier

Use this address for all post items being delivered to HMRC to either a closed HMRC site, a PO BOX or BX postcode by couriers.

HM Revenue and Customs BP8002 Benton Park View Newcastle Upon Tyne NE98 1ZZ United Kingdom

Extra support service

HMRC do provide special services for those who need additional help – called the extra support service. A full list of all services is published on the GOV.UK website. HMRC have also published a set of principles of support for those who need extra help.

Claimants who are deaf, hard of hearing or have a speech impairment and are unable to use the telephone can use an online form to request a face to face appointment.

Translation services

HMRC offer translation services to those whose first language isn’t English.

According to their information HMRC say:

'You can use a friend or family member as an interpreter when you phone HM Revenue and Customs (HMRC).

They must be over 16 and will need to be in the same room as you when you all HMRC.

You can also ask for information in another language using webchat.

HMRC may also be able to organise an interpreter for you.'

Last reviewed/updated 11 May 2025